CrawlJobs Logo

Servicenow Business Analyst

https://www.randstad.com Logo

Randstad

Location Icon

Location:
Canada , Toronto

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Are you a ServiceNow Business Analyst looking for a new opportunity? Are you looking for a new contract opportunity? We are pleased to offer you a new contract opportunity for you to consider: ServiceNow Business Analyst.

Job Responsibility:

  • Lead workshops and interviews with business units, procurement, ITAM, and compliance teams to capture current state SAM processes and pain points
  • Drive the vision and discovery process to establish a comprehensive Software Entitlement Strategy within ServiceNow SAM Pro, ensuring alignment with organizational compliance standards and optimization objectives
  • Integrate ServiceNow SAM Pro processes with enterprise Asset Management policy and champion stakeholder engagement through targeted training sessions, interactive workshops, and strategic communication to promote governance and operational excellence
  • Translate business needs into clear user stories with acceptance criteria in line with Agile best practices and SAM objectives
  • Act as the main point of contact for business stakeholders, ensuring expectations are managed and aligned with the project roadmap
  • Facilitate regular status updates, demo sessions, and backlog prioritization meetings
  • Navigate competing priorities across IT, procurement, audit/compliance, and asset owners
  • Support product owner in backlog grooming, sprint planning, and prioritization of SAM features
  • Collaborate with developers, testers, and platform owners to ensure timely and quality delivery
  • Participate in daily stand-ups, retrospectives, and sprint reviews
  • Document AS-IS and TO-BE process flows for the asset lifecycle, from request to retirement
  • Identify gaps, inefficiencies, and opportunities for automation using ServiceNow SAM Pro features
  • Recommend solutions aligned with industry best practices and ServiceNow capabilities
  • Develop user guides, SOPs, training materials, and communication plans for rollout and adoption of SAM Processes
  • Prepare and present reports, status updates, and executive summaries
  • Ensure clarity, consistency, and traceability of all documentation, requirements, and user stories across the SAM program

Requirements:

  • Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field
  • 5+ years of experience as a Business Analyst in IT projects preferred in Asset Management
  • 2–3 years of experience in ServiceNow Processes, preferably in Asset Management, ITSM/ITOM implementations
  • Strong track record in stakeholder engagement, process reengineering, and delivering platform-based solutions
  • Experience in mapping AS-IS manual Processes and creating a Target State within ServiceNow landscape
  • Strong analytical and problem-solving skills, with a keen attention to detail
  • Ability to work independently and manage multiple priorities in a fastpaced environment

Nice to have:

  • Certified System Administrator (CSA)
  • ITIL 4 Foundation – Foundational knowledge of ITSM processes and service lifecycle
  • Certified Implementation Specialist – Software Asset Management
  • Certified Implementation Specialist – IT Asset Management (CIS–ITAM)
  • Certified Business Analysis Professional (CBAP) – by IIBA
  • PMI Professional in Business Analysis (PMI-PBA) – by PMI
  • Agile Certified Practitioner (PMI-ACP) – by PMI
  • Certified Scrum Product Owner (CSPO) – by Scrum Alliance
  • SAFe Agilist or SAFe Practitioner – for scaled Agile environments
What we offer:
  • You will have an opportunity to work with a leading employer in the local market
  • Potential for extension

Additional Information:

Job Posted:
January 24, 2026

Expiration:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Randstad - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Servicenow Business Analyst

Business Analyst - ServiceNow

An IT Business Solutions Analyst plays a key role in bridging the gap between bu...
Location
Location
United States , Austin
Salary
Salary:
Not provided
take2games.com Logo
Take-Two Interactive Software, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 years of relevant experience
  • minimum 1 year of experience of building functional user requirements for ServiceNow implementation
  • 1 year experience with ServiceNow ITSM and/or ITOM product suites
  • Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field
  • Proven ability working directly with internal business customers in a support-type role
  • Proven ability assisting with product requirements, launching, and post implementation support
  • Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve
  • Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart
Job Responsibility
Job Responsibility
  • Act as a liaison between business units and technical resources to ensure alignment on project objectives
  • Facilitate communication between collaborators to ensure expectations are clear and understood across departments
  • Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality
  • Good communication skills to be a phenomenal partner with business leaders, technical teams, vendors, and clients
  • Ability to facilitate meetings, workshops, and presentations with teams of multifaceted strengths
  • Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs
  • Create process maps, workflows, and data models to represent business processes and system integrations
  • Form relationships with technical teams to design system solutions and identify technical gaps or areas for improvement
  • Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements
  • Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals
What we offer
What we offer
  • Medical (HSA & FSA)
  • dental
  • vision
  • 401(k) with company match
  • employee stock purchase plan
  • commuter benefits
  • in-house wellness program
  • broad learning & development opportunities
  • a charitable giving platform with company match
  • Fitness allowance
  • Fulltime
Read More
Arrow Right

IT Business Solutions Analyst

An IT Business Solutions Analyst plays a key role in bridging the gap between bu...
Location
Location
United States , New York
Salary
Salary:
72000.00 - 106560.00 USD / Year
take2games.com Logo
Take-Two Interactive Software, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 years of relevant experience
  • minimum 1 year of experience of building functional user requirements for ServiceNow implementation
  • 1 year experience with ServiceNow ITSM and/or ITOM product suites
  • Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field
  • Proven ability working directly with internal business customers in a support-type role
  • Proven ability assisting with product requirements, launching, and post implementation support
  • Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve
  • Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart
Job Responsibility
Job Responsibility
  • Act as a liaison between business units and technical resources to ensure alignment on project objectives
  • Facilitate communication between collaborators to ensure expectations are clear and understood across departments
  • Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality
  • Good communication skills to be a phenomenal partner with business leaders, technical teams, vendors, and clients
  • Ability to facilitate meetings, workshops, and presentations with teams of multifaceted strengths
  • Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs
  • Create process maps, workflows, and data models to represent business processes and system integrations
  • Form relationships with technical teams to design system solutions and identify technical gaps or areas for improvement
  • Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements
  • Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals
What we offer
What we offer
  • Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match
  • Fitness allowance, employee discount programs, free games & events and stocked pantries
  • 14 paid holidays per calendar year
  • paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program
  • up to 10 paid sick days per calendar year
  • paid parental and compassionate leave
  • wellbeing programs for mental health and other wellness support
  • family planning support through Maven
  • commuter benefits
  • and reimbursements for fitness-related expenses
  • Fulltime
Read More
Arrow Right

Senior JD Edwards Inventory Distribution (EDI) Business Analyst

Under the direction of the Director of ERP, the successful candidate will provid...
Location
Location
United States , New York
Salary
Salary:
108900.00 - 161160.00 USD / Year
take2games.com Logo
Take-Two Interactive Software, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Business, Information Technology, or a related field
  • JD Edwards certification or specialized training in JDE modules is a plus
  • 7+ years of experience working with JD Edwards EnterpriseOne as a business analyst or in a consultant role
  • Hands-on experience with JDE
  • Proven track record of implementing and optimizing JD Edwards solutions
  • Passion for learning and curiosity
  • high degree of self-awareness, attitude of learning, growth, and sense of humor
  • Minimum 7 years’ work experience supporting JD Edwards
  • Experience using ServiceNow for Incident Management is a plus
  • Excellent communication skills (verbal, written, listening), and high proficiency in packaging disparate information into a cohesive story
Job Responsibility
Job Responsibility
  • Provide functional support and improve system functionality for the corporate JD Edwards EnterpriseOne 9.2 applications that support multiple corporate departments, with a special focus on Customer Service, Order Fulfilment, Procurement, Warehouse Operations and 3rd party integrations
  • Design, configure, and implement solutions in JDE that enhance workflows, reporting, and other related operations
  • Identify business processes that can be modified to better apply the JDE systems
  • Translate business requirements into functional specifications
  • Perform testing of the application to ensure modifications produce expected results, as well as regression testing
  • Provide project, tier 1-2 support and administration for JD Edwards
  • Review and edit requirements, specifications, business processes and recommendations related to proposed solution
  • Work with development team/third party vendors to ensure requirements are met
  • Work hand-in-hand with technical resources to provide insight during solution development
  • Ensures issues are identified, tracked, reported on and resolved in a timely manner
What we offer
What we offer
  • Medical (HSA & FSA), dental, vision
  • 401(k) with company match
  • employee stock purchase plan
  • commuter benefits
  • in-house wellness program
  • broad learning & development opportunities
  • a charitable giving platform with company match
  • Fitness allowance
  • employee discount programs
  • free games & events
  • Fulltime
Read More
Arrow Right

Sr. Business Analyst - Payroll

The Business Analyst - Payroll is responsible for prioritizing all work requests...
Location
Location
United States , Redlands
Salary
Salary:
81120.00 - 141440.00 USD / Year
esri.com Logo
Esri
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience processing payroll on a major HCM platform
  • 2+ years of HCM / Payroll system configuration experience
  • End to end implementation experience of a major HCM / Payroll SaaS solution
  • Experience working in a corporate environment promoting a collaborative environment
  • Demonstrated ability to prioritize to meet competing deadlines
  • Demonstrated ability in streamlining processes to improve effectiveness
  • Experienced in translating and communicating complex topics in a variety of forums for diverse audiences
  • Strong analytical skills, including a thorough understanding of how to interpret business needs
  • Excellent interpersonal skills, including diplomacy, negotiating, reasoning, problem solving, and influence
  • Working knowledge of Microsoft Office tools
Job Responsibility
Job Responsibility
  • Gather and document requirements for DF and ETC configuration changes and enhancement, and integration
  • Prioritize work requests for the HRIS / DF and ETC team via ServiceNow
  • generate reports for stakeholders
  • Collaborate with the wider HRIS team and DF CRE and Support team, for all HR and Payroll related initiatives
  • Manage, train, and coordinate the efforts of the team to meet regularly established objectives
  • Establish and maintain strong and consistent business partnerships across Payroll, HR, IT, and other business units
  • Work with HRIS team to document DF and ETC configuration, change history and change procedures
  • Manage DF and ETC upgrade effort
  • Stay up to date on other DF initiated system changes and liaise with applicable business unit for implementation
What we offer
What we offer
  • medical, dental, vision, basic and supplemental life insurance for employees (and their families)
  • 401(k) and profit-sharing programs
  • minimum accrual of 80 hours of vacation leave
  • twelve paid holidays throughout the calendar year
  • opportunities for personal and professional growth
  • Fulltime
Read More
Arrow Right

Business Support Analyst

This open position encompasses activities related to the management of user acce...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 1 year of experience in similar activities
  • ServiceNow
  • Active Directory
  • Systematic, autonomous and logical thinking
  • Microsoft Office 365
  • English – Expert
  • French – Notions
  • Ability to work independently and in a team environment
  • Good listening and questioning ability
  • Ability to plan work ahead and to prioritize workload
Job Responsibility
Job Responsibility
  • Test requirements for new business implementations
  • Identify automation opportunities
  • Participation and management of projects related to business application needs
  • Identifying technical errors to improve performance of remote business applications
  • Assist in software installations and configurations
  • Participate in workshops and follow-ups regarding business activities
  • Asset Management Control
  • Review user identities and work with applications Business Owner, Technical Owner and Access management to perform any required corrective / preventive actions
  • Perform user account management tasks, such as creating, modifying, and deactivating user accounts
  • Monitor and analyse IAM-related logs and reports to identify potential security issues or unauthorized access attempts
  • Fulltime
Read More
Arrow Right

Senior Business Analyst

At Operations Center, we’re looking for a Senior Business Analyst to join our le...
Location
Location
Sweden , Helsingborg
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong ability to capture, interpret, and translate business needs into data-driven solutions
  • Deep knowledge of analytics, IT Operations, industry standards, and emerging technologies
  • Experience in process mapping, dashboards, reporting, and agile development
  • Excellent communication skills—translating complex concepts into clear insights for both technical and business audiences
  • A proactive mindset, continuously improving methods, processes, and performance
  • Formal education in statistics, MBA, or equivalent
  • 5+ years in analytics, business requirements, and technology transformation
  • Strong experience in forecasting, predictive modeling, PowerBI or similar tools and advanced MS Excel
  • Expertise in ITIL4, SAFe, SRE, and agile methodologies
  • Experience in 24/7 service delivery, Business Process Monitoring, and ServiceNow is a merit.
Job Responsibility
Job Responsibility
  • Develop and promote roadmaps and offerings to enhance Service awareness in the Operations Center
  • Ensure compliance with policies, legislation, and industry standards
  • Drive data collection and analysis for strategy, design, and development of Products and Services
  • Continuously improve operational models, reporting, and analysis to boost efficiency and quality.
  • Fulltime
Read More
Arrow Right

Business Process Analyst Operations Support Intern

The Business Process Analyst plays a critical role in ensuring the efficiency an...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University Students pursuing a degree in business or information technology
  • Bachelor's degree in business, information technology, or a related field
  • At least some experience in business process analysis or IT service management
  • Strong understanding of ITIL best practices and their application in a managed services environment
  • Excellent analytical, problem-solving, and process mapping skills
  • Strong communication and interpersonal skills
  • Experience in gathering and documenting business requirements
  • Proficiency in using process modeling and documentation tools
  • Knowledge of IT service management tools (e.g., ServiceNow, BMC Remedy) is a plus
  • Self-motivated and proactive with a strong work ethic
Job Responsibility
Job Responsibility
  • Conduct in-depth analysis of current IT service management processes, identifying bottlenecks, inefficiencies, and areas for improvement
  • Develop and implement process improvement initiatives based on ITIL best practices
  • Collaborate with stakeholders to gather requirements, document processes, and create process maps and workflows
  • Ensure adherence to ITIL best practices in all service management processes
  • Assist in the implementation and maintenance of ITIL processes including incident management, problem management, change management, and service request management
  • Monitor process performance through key performance indicators (KPIs) and service level agreements (SLAs)
  • Provide regular reports to management
  • Work closely with cross-functional teams to understand business needs and translate them into actionable process improvements
  • Facilitate communication and collaboration between different teams
  • Provide training and support to staff on new processes and ITIL best practices
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

ServiceNow Lead Product Analyst

ServiceNow Lead Product Analyst role at Sopra Steria, involving ServiceNow devel...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Having experience in ServiceNow Development and ability to drive solutions independently
  • Has worked on ITSM extensively and understanding of CMDB
  • Rich Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
  • Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application
  • Experience in managing flows and workflows of Medium to Complex in nature
  • Understand scripted Web-Services, such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
  • System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
  • Ability to take role of Solution Architect and deliver projects for implementation and enhancements for customers along with Project Managers
  • Proficient in JavaScript with understanding on ServiceNow scripting
  • Must have some experience working with relational databases
What we offer
What we offer
  • At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy