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ServiceNow Business Analyst

finxl.com.au Logo

FinXL

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Location:
Australia , Sydney

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

900.00 AUD / Hour
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Job Description:

ServiceNow Business Analyst with a leading banking client (consulting through FinXL) FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors. FinXL is seeking a ServiceNow Business Analyst to join our consulting team and be deployed with a leading banking client on a 6+ months contract in Sydney.

Job Responsibility:

  • Facilitate workshops with HR SMEs to document processes and design workflows
  • Translate business needs into detailed User Stories with clear Acceptance Criteria
  • Act as the primary point of contact for stakeholders managing OOB functionality
  • Coordinate the UAT phase including script creation and defect triaging
  • Assist the PeopleSoft team with data mapping and validation for integrations
  • Support change management by creating training materials and reference guides
  • Manage expectations regarding platform customisations versus standard features

Requirements:

  • Proven experience as a Business Analyst working on ServiceNow projects
  • Strong functional knowledge of the ServiceNow HRSD module and its components
  • Proven experience in Agile environments using Jira or Azure DevOps for backlogs
  • Deep understanding of the SDLC and translating requirements for offshore teams
  • Background in HR Operations including Hire-to-Retire and Onboarding lifecycles
  • Exceptional written communication skills for creating clear technical documentation
  • Ability to navigate complex stakeholder matrices and manage business requests

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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