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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The ServiceNow Business Continuity Management (BCM) Product Owner is responsible for the strategy, roadmap, and successful delivery of the BCM product on the ServiceNow platform. This role enhances organizational resilience by enabling effective business impact analysis (BIA), risk‑based continuity planning, crisis management, and regulatory compliance. As the central connector across business stakeholders, risk & compliance, IT, and ServiceNow platform teams, the Product Owner translates continuity and resilience requirements into scalable, governed, and high‑quality ServiceNow solutions.
Job Responsibility:
Responsible for the strategy, roadmap, and successful delivery of the BCM product on the ServiceNow platform
Enhance organizational resilience by enabling effective business impact analysis (BIA), risk‑based continuity planning, crisis management, and regulatory compliance
Translate continuity and resilience requirements into scalable, governed, and high‑quality ServiceNow solutions
Collaborate with Risk and business stakeholders to refine and prioritize new BCM requirements
Oversee the full development lifecycle of user stories, ensuring clarity, alignment, and timely delivery
Provide direction to developers, reinforcing platform standards and leading coding practices
Stay current on upcoming ServiceNow release features and assess relevance with stakeholders
Triage, investigate, and resolve product issues in accordance with enterprise SLAs, driving continuous improvement
Requirements:
7+ years of relevant experience
Hands‑on experience owning or delivering ServiceNow BCM capabilities, including BIA, BCM lifecycle, Crisis & Response
Proven success as the empowered Product Owner for a mission‑critical enterprise platform
Strong ability to influence senior stakeholders across Risk, Compliance, IT, Security, Facilities, and Business Units
Deep knowledge of Business Continuity Management, Disaster Recovery, and Operational Resilience
Experience aligning BCM solutions with industry standards (e.g., ISO 22301, NIST, FFIEC, SOC, or equivalent)
Advanced experience working within Agile frameworks (Scrum, SAFe, Kanban)
Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)
Nice to have:
ServiceNow Certified System Administrator (CSA)
ServiceNow BCM Micro‑Certification
ServiceNow CIS – Risk & Compliance or equivalent IRM/GRC certifications
Experience leading enterprise resilience or BCM programs in highly regulated industries
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
CVS Health bonus, commission or short-term incentive program