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ServiceNow BA

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Overture Rede

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Category:
IT - Software Development

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Salary:

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Job Description:

This is a remote position.

Requirements:

  • 4+ years of experience working in an agile development environment as a business analyst
  • 4+ years of ServiceNow experience including but not limited to the following:
  • Hands-on experience with working with ServiceNow core applications such as ITSM, ITBM, ITOM or HR
  • Building reports and dashboards for internal team use as well as end users
  • Basic understanding of the difference between business rules, client scripts, UI actions, UI policies and data policies, and when it is appropriate to use each
  • Hands on experience with modifying form and list views in ServiceNow
  • Experience setting up and managing a Visual Task Board (VTB)
  • Ability to understand business processes and translate into technical specifications
  • Working understanding of SDLC and Agile development best practices
  • Excellent oral and written communication skills (English language)
  • Strong conceptual and analytical skills, which demonstrates unique problem-solving approaches
  • Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment
  • Customer-focused approach with outstanding interpersonal skills
  • Highly skilled with Microsoft Outlook, Word, Visio, Excel, PowerPoint and Teams

Nice to have:

  • ServiceNow Certified Systems Administrator (CSA)
  • ITIL v3 or v4 certification
  • ScrumMaster certification (CSM)
  • Understanding of Managed Service providers and how they work with various customers
  • PMI Professional in Business Analysis (PMI-PBA)® or IIBA Certified Business Analysis Professional (CBAP®) Certification

Additional Information:

Job Posted:
January 07, 2026

Work Type:
Remote work
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