Servicenow Architect, HSBC

HSBC

Location:
India, Hyderabad ▼
Pune

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. The Servicenow Architect role is focused on designing and implementing ServiceNow solutions, adhering to platform policies, and improving team performance. The role also includes stakeholder management and risk handling.

Job Responsibility:

Design ServiceNow solutions as new Demand comes into the platform team
Ensure all designs are in link with the core principles and procedures as defined by the platform policies
Ensure all customisations are approved by the appropriate body
Ensuring all content sets are fully documented as the progression into production
Identify continuous improvement opportunities within the team, focusing on performance, automation, process improvement, how technology is best leveraged and technology shift opportunities

Requirements:

Must have significant experience in ServiceNow platform administration or development of 8+ years in a large enterprise
Must have experience in migration / design of complex large scale ServiceNow solutions for 6+ years
Must have 12+ years of overall IT experience in Design and Implementation of enterprise-wide Service Management and Automation Solutions
BE/B Tech degree or equivalent experience
Experience leading solutions feeding into global engineering or development teams in a complex and changing technical environment, experience of managing solutions for technical projects and support, experience in planning projects and activities systematically in line with business priorities, using a variety of analysis and problem-solving techniques
Knowledge and experience of ServiceNow ITBM & Service Now development is desirable
Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes
A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change
Experience of making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes
Flexible, adaptable and able to manage multiple tasks in a dynamic, fast-paced environment. Ability to work under pressure and remain calm in the face of adversity
Strong critical thinking and problem-solving skills
Ability to collaborate with different roles to achieve common goals

Nice to have:

Knowledge and experience of ServiceNow ITBM & Service Now development
Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes

What we offer:

Flexible working
Continuous professional development
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 26, 2025

Expiration:
August 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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