ServiceNow Architect

• Work closely with Client Enterprise ServiceNow architect
• Lead the effort to design, build, and configure applications
• Act as the primary point of contact
• Act as a bridge between Business and Technology stakeholders
• Create System design, High Level Design, Low Level Design and user stories in line with business requirement and accounting platform architecture
• Experience in analyzing data, migrating more sites / applications to ServiceNow platform
• Responsible for team decisions
• Engage with multiple teams and contribute to key decisions
• Provide solutions to problems for their immediate team and across multiple teams
• Governance and change control for enhancements
• Interface with domain architects, enterprise architects
• Discuss & capture requirements with platform & product owner
• Analyze requirements
• Recommend solution options
• Perform FSD reviews
• Impact assessments
• Coordinate development with scrum team
• Develop innovative solutions using ServiceNow Flow Designer to streamline business processes
• Collaborate with cross-functional teams to integrate ServiceNow Configuration Management Database for efficient data management
• Lead training sessions for team members on IT Service Management best practices
• Contribute to the enhancement of ServiceNow Data Sources and Integrations to optimize system performance

• Over 12 years of experience in ServiceNow
• Over 3 years of recent experience as a ServiceNow Architect
• Experience in Telecom specific module experience OMT, TSOM, TSM, TNI, CMDB, SOMT, Integrations Hub, Flow Designer is Mandatory
• Certified CSA, CAD, CIS
• CTA and / or CMA a plus
• Experience with OMT, TSOM, TSM, TNI, CMDB, SOMT, Integrations Hub, Flow Designer
• Understanding of ServiceNow data model, tables, workflows

CTA and / or CMA a plus