Servicenow - Architect Job at Morson Talent (Oshawa)

Job Description

The ServiceNow Architect is responsible for the architecture, design, implementation, and continuous improvement of ServiceNow capabilities focused on Security Incident Response (SIR), Vulnerability Response (VR), and Integrated Risk Management (IRM). This role will provide technical and functional leadership to ensure scalable, secure, and sustainable solutions that align with enterprise governance, cybersecurity, risk, and compliance requirements. The successful candidate will work closely with Cybersecurity, Risk, Compliance, IT Operations, and delivery teams to define target-state architecture, guide implementations, and drive platform best practices across the ServiceNow ecosystem.

Job Responsibility

Lead the end-to-end architecture, solution design, and implementation of ServiceNow SIR, VR, and IRM modules
Define scalable and supportable architecture patterns, data models, workflows, integrations, and governance controls for security and risk use cases
Collaborate with business stakeholders, cybersecurity teams, risk teams, compliance teams, and technical teams to translate requirements into solution designs
Provide architectural guidance for incident response workflows, vulnerability lifecycle processes, risk management frameworks, issue remediation, exceptions management, and policy/compliance processes
Establish and maintain platform design standards, guardrails, and best practices to ensure consistency, performance, scalability, and maintainability
Design and oversee integrations between ServiceNow and upstream/downstream tools such as security tools, vulnerability scanners, SIEM/SOAR platforms, CMDB, asset systems, and enterprise applications
Support roadmap planning and recommend improvements to mature security and risk processes enabled through ServiceNow
Ensure solutions align with enterprise architecture, data governance, security, audit, and operational support requirements
Provide technical leadership during implementation projects, enhancements, upgrades, and operational sustainment activities
Review and approve detailed solution designs, technical configurations, integration patterns, and data flows delivered by developers or implementation partners
Support testing strategy, deployment planning, release governance, and transition to operations
Drive continuous improvement by identifying opportunities to improve automation, reporting, user experience, process efficiency, and control effectiveness
Develop target-state and transition-state architecture for ServiceNow SIR, VR, and IRM capabilities
Create solution designs for workflows, data models, forms, portals, dashboards, notifications, business rules, integrations, and role-based access
Define patterns for risk registers, issues, controls, policy exceptions, remediation tracking, and vulnerability response orchestration
Ensure appropriate use of CMDB, CI relationships, asset data, and service context to support security and risk use cases
Design and optimize processes for: Security incident intake, triage, investigation, containment, and remediation
Vulnerability identification, prioritization, assignment, remediation, and exception management
Risk identification

Requirements

Minimum of 3 years of hands on experiences with SIR/VR/IRM , guiding and reviewing vendor implementations
Strong understanding of ServiceNow platform architecture, data model, and application framework
Experience designing scalable solutions across SIR (Security Incident Response), VR (Vulnerability Response), and IRM
Ability to define end-to-end solution architecture (workflows, forms, integrations, reporting)
Deep understanding of: Security incident lifecycle (triage → containment → resolution)
Vulnerability management lifecycle (identify → prioritize → remediate → exception handling)
Risk management concepts (risk register, controls, issues, policy/compliance)
Familiarity with cybersecurity frameworks (e.g., NIST, ISO 27001) is a strong asset
Experience designing and optimizing: Incident response workflows
Vulnerability remediation processes
Risk and compliance processes
Strong alignment to ITIL and risk governance best practices
Hands-on experience with: REST APIs, web services, and integrations
Data ingestion, normalization, and reconciliation

Morson Talent - All Job Offers

Select Country

Servicenow - Architect

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Servicenow - Architect

Sr Technical Architect - ServiceNow Architect, CSM, CSDM & ITOM

ServiceNow Architect

Digital Architect ServiceNow Presales Senior Manager

ServiceNow Architect Presales Senior Manager

Solution Architect - ServiceNow HRSD

ServiceNow Architect

Emea Servicenow Architect

ServiceNow Architect

Our AI answers in your language