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We are seeking a highly experienced ServiceNow Architect with over 10 years of relevant ServiceNow expertise to lead the design and architecture of enterprise-grade solutions. The role demands deep knowledge of ITSM, CMDB, CSM, integrations, and service portals, with a strong foundation in scripting and system performance. The individual will be responsible for creating high-level and low-level designs, driving innovation through proof-of-concepts, and translating complex business requirements into scalable ServiceNow solutions.
Job Responsibility:
Lead the design of ServiceNow solutions across ITSM, CMDB, CSM, Event Management, and Service Portal modules
Architect integrations involving multiple systems with ServiceNow as the core platform
Develop high-level and low-level design documents, internal component designs, and technical documentation
Conduct mapping and modelling exercises to support solution architecture
Manage system upgrades, cloning, and performance optimisation activities
Apply advanced scripting skills, particularly in JavaScript, to develop and customise ServiceNow applications
Utilise core technologies including HTML/XML, MySQL, Glide objects, and ServiceNow scripting components
Implement and manage ServiceNow integration interfaces such as REST/SOAP APIs, JDBC/ODBC, JSON, and SAML2.0
Design and configure UI elements including pages, macros, scripts, policies, actions, and widgets
Drive innovation through rapid proof-of-concepts aimed at digital transformation
Communicate technical solutions effectively to key stakeholders and business partners
Requirements:
ServiceNow expert with 10+ years of relevant experience
Proven experience in designing solutions involving multiple systems
Skilled in creating HLDs, LLDs, and technical documentation
Strong understanding of system behaviour, performance, and architecture
Proficient in JavaScript and ServiceNow scripting components
Holder of at least two mainline ServiceNow certifications
Experienced in global corporate services and PaaS/SaaS/IaaS implementations
Able to translate business requirements into sustainable ServiceNow solutions
Technically adept in ServiceNow integrations, UI configurations, and database structures
What we offer:
Opportunity to work on cutting-edge ServiceNow implementations in a global environment
Exposure to complex enterprise architecture and integration projects
Collaborative work culture focused on innovation and transformation
Platform to influence digital transformation initiatives across corporate services