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ServiceNow Architect

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Vodafone

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Location:
India , Pune

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a highly experienced ServiceNow Architect with over 10 years of relevant ServiceNow expertise to lead the design and architecture of enterprise-grade solutions. The role demands deep knowledge of ITSM, CMDB, CSM, integrations, and service portals, with a strong foundation in scripting and system performance. The individual will be responsible for creating high-level and low-level designs, driving innovation through proof-of-concepts, and translating complex business requirements into scalable ServiceNow solutions.

Job Responsibility:

  • Lead the design of ServiceNow solutions across ITSM, CMDB, CSM, Event Management, and Service Portal modules
  • Architect integrations involving multiple systems with ServiceNow as the core platform
  • Develop high-level and low-level design documents, internal component designs, and technical documentation
  • Conduct mapping and modelling exercises to support solution architecture
  • Manage system upgrades, cloning, and performance optimisation activities
  • Apply advanced scripting skills, particularly in JavaScript, to develop and customise ServiceNow applications
  • Utilise core technologies including HTML/XML, MySQL, Glide objects, and ServiceNow scripting components
  • Implement and manage ServiceNow integration interfaces such as REST/SOAP APIs, JDBC/ODBC, JSON, and SAML2.0
  • Design and configure UI elements including pages, macros, scripts, policies, actions, and widgets
  • Drive innovation through rapid proof-of-concepts aimed at digital transformation
  • Communicate technical solutions effectively to key stakeholders and business partners

Requirements:

  • ServiceNow expert with 10+ years of relevant experience
  • Proven experience in designing solutions involving multiple systems
  • Skilled in creating HLDs, LLDs, and technical documentation
  • Strong understanding of system behaviour, performance, and architecture
  • Proficient in JavaScript and ServiceNow scripting components
  • Holder of at least two mainline ServiceNow certifications
  • Experienced in global corporate services and PaaS/SaaS/IaaS implementations
  • Able to translate business requirements into sustainable ServiceNow solutions
  • Technically adept in ServiceNow integrations, UI configurations, and database structures
What we offer:
  • Opportunity to work on cutting-edge ServiceNow implementations in a global environment
  • Exposure to complex enterprise architecture and integration projects
  • Collaborative work culture focused on innovation and transformation
  • Platform to influence digital transformation initiatives across corporate services

Additional Information:

Job Posted:
January 21, 2026

Work Type:
Hybrid work
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