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Servicenow Architect Principal Engineer

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Wells Fargo

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Location:
United States , Charlotte ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

159000.00 - 305000.00 USD / Year
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Job Description:

This role is an enterprise‑level technical leader responsible for defining and driving the architectural and engineering direction of the ServiceNow platform. This role ensures platform initiatives are delivered securely, at scale, and in alignment with enterprise standards, while enabling innovation, operational excellence, and an exceptional employee experience. This role serves as a technical authority and integrator across governance, GenAI capabilities, platform stability, and modernization initiatives.

Job Responsibility:

  • Lead technical feasibility and integration efforts as governance expands to include Artificial Intelligence and Solution Domains Across IT, HR, Risk and Platform
  • Establish and evolve platform standards, patterns, and guardrails
  • Ensure governance models are scalable, pragmatic, and consistently applied across the ServiceNow ecosystem
  • Align designs on GenAI capabilities on ServiceNow
  • Operationalize the AI governance framework
  • Optimization of AI Search, Now Assist, Agents and Agentic Flows
  • Provide technical leadership for GenAI funding plans, business case development, and architectural alignment with enterprise AI strategy
  • Provide technical leadership for the Agent‑to‑Agent (A2A) protocol between Wells Fargo Enterprise Solutions and ServiceNow
  • Ensure integrations are maintainable, scalable, and resilient
  • Enforce consistent UX and interaction patterns across employee‑facing experiences
  • Partner with Platform Architects to identify technical debt across GenAI and platform domains and prioritize remediation based on risk and business impact
  • Drive modernization efforts that align with long‑term platform health and enterprise architecture standards
  • Align platform engineering strategy with product strategy and enterprise architecture
  • Define, document, and enforce technical standards and best practices
  • Produce architecture artifacts such as Product Architecture Specifications (ArchSpecs) and Design standards and reference architectures
  • Lead application portfolio modernization and rationalization
  • Serve as a trusted technical partner to engineering leadership, product management, enterprise architecture, and technology executives

Requirements:

  • 7+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 5+ years of ServiceNow Development, Design, or Implementation experience
  • ServiceNow Certified Application Developer
  • ServiceNow Certified Implementation Specialist
  • ServiceNow Certified Technical Architect / Certified Master Architect
  • Strong verbal, written, and interpersonal communication skills
  • A BS/BA degree or higher
  • Ability to travel up to 10% of the time
  • Ability to work in a fast-paced, high-demand environment while balancing multiple priorities

Nice to have:

  • Proven experience establishing and scaling a Platform Center of Excellence (CoE) with enforceable governance models that balance innovation with platform health and technical debt control
  • Hands-on expertise designing and operationalizing AI governance frameworks on ServiceNow, including AI Search, Now Assist, Virtual Agents, and Agentic flows, with emphasis on security, data residency, model risk management, prompt/response guardrails, and performance
  • Advanced experience architecting resilient, scalable, maintainable integrations (APIs, eventing, messaging) across large tool ecosystems
  • familiarity with A2A protocols, zero-trust patterns, and observability/SRE practices for integration health
  • Experience in financial services or other regulated industries
  • familiarity with model risk management and data protection in AI-enabled features
  • Executive presence and influence—serving as a trusted partner to engineering leadership, product management, enterprise architecture, and technology executives
  • skilled at portfolio rationalization, platform strategy alignment to product strategy, and value realization
What we offer:
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Additional Information:

Job Posted:
February 14, 2026

Expiration:
February 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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