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We are seeking a ServiceNow Architect to define end-to-end platform architecture across CSM, SPM, and Now Assist, ensuring scalability, governance, and alignment with enterprise strategy.
Job Responsibility:
Define solution architecture and roadmap for CSM, SPM, and Now Assist
Lead discovery workshops and translate business vision into platform design
Establish architecture standards, guardrails, and governance
Design AI-enabled workflows leveraging Now Assist
Oversee integrations, data architecture, and security considerations
Support pre-sales, solution shaping, and estimation
Mentor tech leads and developers
Requirements:
8–10+ years ServiceNow experience, including architecture roles
Deep expertise in CSM and SPM solution design
Strong understanding of Now Assist / AI strategy in ServiceNow