ServiceNow Application Support Engineer, Robert Half

Robert Half

Location:
United States, Albuquerque

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role will be the lead in a focused portfolio of products acting as the technical subject matter expert for the systems, understanding of the functional processes, Vendor and Functional Department coordination, escalated level support, configuration of the products.

Job Responsibility:

Subject matter expert for the systems in the portfolio including the understanding of the functional processes
Active work as a Project team member and at times Project Manager
Act as Product Lead during implementation and enhancement projects
Coordinating and overseeing technical aspects of implementation
Facilitating and assisting with functional aspects of project
Escalated level support
problem solve and troubleshoot complex issues (Tier 3) based on priority and within Service Level Agreements
at times within 4 hours at various tiers (sever to application)
includes vendor and Functional Department coordination
Configuration of the products and conduct research of the systems within the portfolio to ensure product roadmap and future functionality
Customer support and collaboration with cross-functional teams and customers at various levels throughout the organization
Develop and maintain strategic product roadmap in collaboration with the functional department owner(s), IT Applications Operations and Development teams
Coordinate with others on the IT Applications Support team on support of the product portfolio
Takes the lead on the oversight of student employees and their work
assisting them directly when they need support
Participates in the development of and provides individual and/or group instruction and/or training to end users on new or updated technologies
Onboarding various individuals and teams into Enterprise Level software solutions
The employee will be On Call during off business hours for two to three weeks a year

Requirements:

Bachelor's degree preferred
at least 5 years of experience and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis
ServiceNow Application development experience,functional and technical knowledge
ITIL Certified
ServiceNow Certifications
Supporting and managing a wide variety of applications, including working with end-users, developers, and technical staff to resolve issues
An understanding of: PL/SQL
High-level understanding of system to system integrations
Software Development Lifecycle
Core web development technologies, including HTML, CSS, XML, Laravel and JavaScript
System administration
ServiceNow configurations including all areas of the system (Service Fulfillment, Incident, Configuration Management Database, Change Management, etc..)

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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ServiceNow Application Support Engineer