ServiceNow Application Support Engineer (L2/L3) Job at Amaris Consulting (Manila)

Production Support Engineer - Assistant Vice President

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams

Job Responsibility

Provides technical and business support for users of Citi Applications
Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly

Fulltime

NOC Monitoring Engineer

Experience in Service Desk Management and Voice Support with strong communicatio...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Excellent customer service skills with a high level of focus on quality
Serve as the initial point of contact for end-users seeking technical assistance via phone, email, or in-person
Monitor IT infrastructure and applications using tools like CTLM, Centreon, Zabbix, and ITSM platforms (ServiceNow, SMAX)
Handle incidents, alerts, and requests via ticketing tools, providing first-line fixes or escalating to L2/L3 as needed
Log and document incidents, generate reports, and track recurring issues to identify trends and potential problems
Maintain ITIL-compliant procedures and update service documents, SOPs, and KB articles
Develop dashboards for uptime, availability, and utilization metrics for infrastructure and applications
Collaborate with the monitoring team, manage shifts, and provide training and documentation support
Maintain and Update Service Documents and SOP
Responsible for identifying potential problems and/or trends of repetitive Incidents

Job Responsibility

Monitor the events or alerts on monitoring tools
perform initial investigation
raise with the Support team.

What we offer

Inclusive work environment
Respect for all differences
Positions open to people with disabilities.

Fulltime

Axway ST Senior Software Engineer

Senior Software Engineer role focusing on Axway MFT products, cloud technologies...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Autonomous with one programming language/scripting
Autonomous with one Database. Good understanding of SQL queries
Autonomous with Unix/Linux/RedHat/CentOS/AIX etc.
Network protocols & security (encryption / authentication / Certificates). Exposure of middleware technologies
Good hands on the Axway MFT products (XFB, Gateway, Secure Transport)
Knowledge of SSL/encryption/Keys/certificates.
Strong knowledge of AS2, SFTP, FTP, FTPS, HTTP/S data communication protocols with expertise using any gateway tool.
Experience working with Trading Partner Profile Management and configurations
Cloud Awareness- GCS/S3, skills on troubleshooting, logging/debugging
Cloud / Managed Services / Product Support (L2/L3) exposure.

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
Positions open to people with disabilities

Fulltime

Axway B2B Senior Software Engineer

The role requires ability to engage with Client directly and to work in a team w...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Unix – Good knowledge on Unix OS and its commands along with scripting skills
Linux – knowledge of Linux commands
SQL- Good knowledge of SQL and Database concepts
Putty, Toad
Basic networking concepts. Protocols – FTP, sFTP, TCP/IP etc is desirable
Candidates having working Knowledge on Axway Track & Trace product will get preference. However, working experience on any Track & Trace product in the Serialization area like Tracelink etc can also be considered
Prior experience in handling production applications patching and upgrade experience is must
Understanding of healthcare domain and global serialization regulations and experience installing, configuring, deploying, documenting, and testing system to meet specific business requirements is must
Knowledge of global pharma industry standards/guidelines to enable serialization for manufacturing, logistics like Rule, GCP, Serialization Profile, GTIN and its Range setup, etc., Hands on configuration to realize business requirements is must
Familiarity with database management systems, data analysis tools, and IT systems used in supply chain management in healthcare domain is desirable

Job Responsibility

Engage with Client directly and to work in a team with a greater level of independence and ownership
Work on L2/L3 support having good analytical and diagnostic and RCA ability
Handle production applications patching and upgrade
Monitor service interruption alerts and troubleshoot them as per SLA
Address live issues and resolve them within pre-defined SLAs with improved productivity and quality
Prioritize the tasks and allocate within the team members

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Service Engineer

Join us as an AVP Service Engineer at Barclays. You'll spearhead the evolution o...

Location

India , Bengaluru

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Extensive L2/L3 ownership experience supporting mission critical enterprise applications across RHEL/Linux platforms, with a strong focus on availability, resilience, and operational governance
Enterprise server administration across Windows/Linux estates
Web server engineering—advanced configuration, performance tuning, and hardening for Apache
Service lifecycle management, incident resolution, and platform troubleshooting across distributed systems
Proven expertise in OS lifecycle governance (RHEL/Windows), including large scale patching, vulnerability remediation, configuration compliance, and risk aligned change execution
Strong command of ITIL frameworks, with hands on experience using enterprise service management tools such as ServiceNow and Jira, ensuring adherence to incident, problem, and change controls
Cloud experience, AWS, with exposure to cloud-native operations, cost/performance optimisation, security aligned deployments, and AWS certifications
Hands on proficiency in containerisation, including Docker and Kubernetes/EKS, with the ability to troubleshoot workloads, optimise cluster performance, and design/maintain Helm charts
Solid DevOps engineering foundation, including CI/CD design principles, version control strategies, environment promotion models, and automated deployment governance
Demonstrated Infrastructure as Code experience using Terraform, Ansible, AWS CDK, and CloudFormation, with a focus on building consistent, reusable, and policy compliant infrastructure patterns

Job Responsibility

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution
Health and wellness access
Modern workspaces
Collaborative areas
State-of-the-art meeting rooms
Wellness rooms
On-site cafeterias

Fulltime

Service Desk Engineer

A Service Desk Engineer providing first-level IT support to ensure smooth, secur...

Location

India , Chennai

Salary:

Not provided

WhiteBlue

Expiration Date

Until further notice

Requirements

Windows 10/11 OS support
MS Office / Office 365 administration
Basic networking (LAN, Wi-Fi, VPN)
Active Directory / Azure AD – basic knowledge
Antivirus and basic security awareness
Ticketing tools (ServiceNow, Freshservice, Jira – preferred)
0-3 years experience

Job Responsibility

Provide L1 support through phone, email, and ticketing tools
Troubleshoot hardware, software, and network issues
Install, configure, and maintain desktops, laptops, printers, and peripherals
Support Windows OS, MS Office, and Office 365 applications
Create, update, and close tickets within SLA timelines
Perform password resets and user account management (AD/Azure AD)
Coordinate with L2/L3 teams for unresolved issues
Maintain IT asset inventory and documentation
Ensure basic security practices (antivirus, patching, disk encryption)

Fulltime

NOC Monitoring Engineer-Infrastructure Management

Project Description: Experience in Service Desk Management and Voice Support wit...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Excellent customer service skills with a high level of focus on quality
First Point of Contact: Serve as the initial point of contact for end-users seeking technical assistance via phone, email, or in-person
Monitor IT infrastructure and applications using tools like CTLM, Centreon, Zabbix, and ITSM platforms (ServiceNow, SMAX)
Handle incidents, alerts, and requests via ticketing tools, providing first-line fixes or escalating to L2/L3 as needed
Log and document incidents, generate reports, and track recurring issues to identify trends and potential problems
Maintain ITIL-compliant procedures and update service documents, SOPs, and KB articles
Develop dashboards for uptime, availability, and utilization metrics for infrastructure and applications
Collaborate with the monitoring team, manage shifts, and provide training and documentation support
Maintain and Update Service Documents and SOP
Responsible for identifying potential problems and/or trends of repetitive Incidents

Job Responsibility

Monitor the events or alerts on monitoring tools, perform initial investigation, and raise with the Support team

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
Open to people with disabilities

Cross Technology Managed Services Engineer (L3) ZIA ZPA

The Cross Technology Managed Services Engineer L3 at NTT DATA will focus on mana...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong working knowledge of ZIA (SSL inspection, URL filtering, CASB/app control, sandbox, forwarding methods)
Strong working knowledge of ZPA (connectors, app segments, access policies, posture, authentication flows)
Troubleshooting across endpoint + network + identity (DNS, TLS cert chains, proxy behavior, SAML/SSO, routing)
ITSM/change management discipline (ServiceNow/JIRA), documentation habits
Strong knowledge about Zero Trust concepts

Job Responsibility

Run day-to-day operations for ZIA (web gateway, SSL inspection, URL filtering, cloud app control, sandbox, DLP, DNS security)
Run day-to-day operations for ZPA (App Segments, Access Policies, Connector management, posture requirements, policy troubleshooting)
Monitor service health and user experience
proactively identify trends and recurring issues
Handle L2/L3 incident troubleshooting: authentication issues (SSO/SAML), PAC/forwarding issues, tunnel/connector issues, policy blocks, certificate/SSL inspection issues
Perform policy administration: create/update rules, exceptions, and change deployments following CAB/ITSM change controls
Maintain forwarding architecture: Zscaler Client Connector, GRE/IPsec tunnels, PAC files, forwarding profiles, location configuration, traffic steering
Manage integrations: IdP (Azure AD/Entra ID, Okta, ADFS), SIEM (Splunk/QRadar), ticketing (ServiceNow), endpoint tools (Intune/Jamf), MFA
Execute routine operational tasks: connector upgrades, certificate updates, location updates, application onboarding to ZPA, user/group updates
Work with vendors/TAC

Fulltime

ServiceNow Application Support Engineer (L2/L3)

Amaris Consulting

Location:
Philippines , Manila

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 13, 2026

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