Servicenow App Support Specialist, Randstad

Servicenow App Support Specialist

Randstad

Location:
Romania, București

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The ServiceNow App Support Specialist, Integration Delivery position is primarily needed to support our Global ServiceNow application. This role requires an individual who can develop or recommend technical solutions, coordinate and resolve application incidents, and manage application enhancements. The candidate will need business analyst skills, leadership abilities, and a working understanding of Agile methodologies. Responsibilities also include establishing operational KPIs, managing vendor relationships, and implementing technical upgrades.

Job Responsibility:

Manage day-to-day activities of the strategic partner and external vendor teams
Meet with business users to analyze application enhancements and development change requests
Conduct regular team meetings with Strategic and External Vendors
Address technical related issues impacting commercial applications
Schedule recurring project/follow-up status meetings with business stakeholders, IT Leads, process teams and technical groups
Decisions on major enhancements or component expansions to ServiceNow
Direct daily technical operations
Establish operational KPIs using Intelligent Analytics
Propose and plan for yearly budgets
Collaborate with IT Finance on periodic checks on planned versus ‘actual’ spend variances
Set fiscal year goals and objectives aligned to global IT goals
Initiate improvement and innovation programs

Requirements:

Minimum Education level: University Degree [BS Architecture]
Minimum Years of Experience: 5 years related experience
Required Language Proficiency: English
% Travel Time: 5%

Nice to have:

Strong communication skills
Business analyst skills
Leadership skills
Understanding of Agile Methodologies
Knowledge of ServiceNow, Kofax, Winshuttle
People management experience

Additional Information:

Job Posted:
May 10, 2025

Expiration:
June 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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