ServiceNow Analyst I Job at Robert Half (Marysville)

Help Desk Analyst I

We are looking for a Help Desk Analyst I to join our team in Milwaukee, Wisconsi...

Location

United States , Milwaukee

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling service desk tickets with consistent follow-through and strong ownership of issue resolution
familiarity with ServiceNow is preferred
Hands-on background supporting end users with deskside troubleshooting for laptops, desktops, peripherals, and common software issues
Working knowledge of Microsoft Windows 10 and general Microsoft desktop support tools and environments
Experience with device imaging, provisioning, and endpoint management using platforms such as Intune, Autopilot, or SCCM
Ability to administer user accounts and access within Active Directory and Azure Active Directory
Strong foundational troubleshooting skills with the ability to diagnose and resolve technical issues in a structured manner
Excellent customer service and communication skills, with the ability to support employees in both walk-up and formal service settings

Job Responsibility

Oversee support requests throughout the full ticket lifecycle, ensuring issues are properly documented, addressed, and closed in a timely manner
Provide hands-on technical assistance for hardware, software, and Windows-related problems in both deskside and service desk environments
Monitor and prioritize the service desk workload, balancing queued incidents with in-person employee support needs
Deliver walk-up technical support through a service bar model, offering prompt and attentive assistance for day-to-day IT issues
Prepare, image, and deploy laptops using tools such as Autopilot and Intune to support device readiness and user productivity
Manage user account administration tasks in Active Directory and Azure Active Directory, including onboarding, access updates, and offboarding activities
Create and maintain clear support documentation and knowledge articles within ServiceNow to improve team efficiency and user self-service
Provide high-touch technical support to employees across the organization, including executive leadership, with strong attention to service quality and discretion

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

It Support Analyst I

This role supports day-to-day IT operations across the refinery environment, inc...

Location

United States , Roxana

Salary:

Not provided

Airswift Sweden

Expiration Date

Until further notice

Requirements

Legally authorized to work in the country
High school diploma or GED equivalent
Experience with Windows support, Microsoft 365, Active Directory, ServiceNow or other ticketing tools, remote support tools, mobile device management, hand held radio programming tools
Ability and willingness to provide day-to-day and after-hours support, including 24x7 support as needed
Ability to move without accommodations across refinery facilities, including climbing stairs and walking field locations and driving to field locations to support hardware and user issues
Candidates must be able to work safely in an industrial setting and comply with all site safety requirements
Ability to safely operate a (company) motor vehicle in a refinery environment around process equipment
Ability to comply with refinery safety requirements, including use of appropriate personal protective equipment
Ability to lift computer equipment up to 30 lbs., push or pull equipment on a cart up to 100 lbs., and climb multiple flights of stairs to access field hardware
Ability to bend, stoop, crawl under furniture, and handle equipment setup activities as needed

Job Responsibility

Provide onsite deskside support for end-user computing issues in the Wood River Refinery area
Troubleshoot and resolve hardware, software, mobile device, and radio programming issues
Coordinate resources and suppliers to complete projects, service requests, and refresh activities
Partner with local business teams and technical stakeholders to support refinery IT needs
Collaborate with central infrastructure teams to plan and execute network and hardware refresh efforts
Maintain accurate documentation for supported systems, devices, and processes
Support continuous improvement of IT service delivery through reliability, efficiency, quality, and adherence to corporate standards and safety practices

What we offer

Health
Dental
Vision
5% matching 401k

Business Analyst - ServiceNow

The Business Analyst - ServiceNow is a seasoned subject matter expert, responsib...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive experience as a Business Analyst within a technology services environment, preferably in a ServiceNow-focused role
Experience as a ServiceNow system administrator or developer is advantageous
Strong exposure to operational aspects of a services organization, ideally within a systems integrator or managed services context
Significant experience in requirements gathering, user story definition, process mapping, and implementing new services and systems on the ServiceNow platform
Deep understanding of business processes and enterprise service management, with the ability to translate them into effective ServiceNow solutions
Strong team player with excellent client-service orientation, supported by solid organizational and administrative skills
Expertise in ServiceNow modules, workflows, data structures, and configuration, as well as an understanding of how the platform enables business transformation
High attention to detail, even under pressure, and ability to maintain quality across multiple concurrent tasks
Excellent verbal and written communication skills, including the ability to articulate technical concepts to non-technical stakeholders
Strong process-mapping skills, including the use of ServiceNow Flow Designer, BPMN, or similar tools

Job Responsibility

Acts as a strategic bridge between business challenges and technology solutions, with a strong focus on leveraging the ServiceNow platform to deliver measurable business value
Analyzes, translates, and resolves complex business and process problems through ServiceNow capabilities and other enterprise technologies
Works closely with internal clients to apply industry best-practice methodologies to gather business requirements and design optimized ServiceNow solutions addressing process, information, and system needs
Delivers ServiceNow-related projects in alignment with sponsor objectives, enterprise architecture, and platform governance standards
Proactively develops and enhances services and workflows on the ServiceNow platform, supporting the full lifecycle from service definition through build, testing, deployment, and continuous improvement
Identifies and documents operational gaps within ServiceNow processes and modules, including producing user guides, templates, test cases, and training materials
Supports ongoing ServiceNow service operations, assisting with issue resolution, defect analysis, and improvement initiatives
Adheres to defined SDLC, Agile, and ServiceNow development and support processes, ensuring compliance with governance and platform best practices
Communicates risks, blockers, and delivery challenges proactively, escalating where necessary to ensure timely closure of issues
Takes ownership for delivering work packages or project components independently and with minimal supervision

Fulltime

Applications Developer I - ServiceNow Platform

Working at Uber means solving hard problems in a high-stakes, fast-moving enviro...

Location

Netherlands , Amsterdam

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience developing and administering Atlassian platforms (Jira and Confluence)
Proficiency in developing and maintaining ScriptRunner scripts for automation
Experience working with Atlassian REST and GraphQL APIs and integrating third-party systems
Experience with Atlassian marketplace apps (e.g., Structure, JEMH, EazyBI)
Demonstrated experience using AI-powered developer tools (e.g., AI-assisted coding or debugging) as part of a daily engineering workflow

Job Responsibility

Design, build, and maintain the systems—Jira, Confluence, and Rovo—that directly support how our teams move, where performance and scale are critical
Solve messy, high-impact workflow problems in a fast-changing environment, often without a clear starting point or obvious solution
Build and maintain AI-powered applications and Atlassian Rovo Agents to automate the "boring stuff" and augment productivity across the company
Develop deep integrations using REST and GraphQL APIs to ensure seamless data flow between the digital and real worlds of our operations
Own the toolchain end-to-end: from ScriptRunner automation to complex reporting in EazyBI, ensuring reliability when the stakes are high
Collaborate across disciplines—working with Business Analysts and product owners—to navigate tension and influence how work gets done at scale
Champion engineering best practices within the toolchain, ensuring our governance and permissions schemes are robust even as we move with urgency

Fulltime

Technical Service Desk Analyst I

We are seeking a skilled and reliable Service Desk Analyst to augment our existi...

Location

United States , Phoenix

Salary:

23.00 - 25.00 USD / Hour

Apex Systems

Expiration Date

Until further notice

Requirements

A high school diploma/GED or equivalent working knowledge in a similar role is required
Proven experience in providing hands-on phone IT support is required, including Level 1 and Level 2 technical assistance
Proficiency with Microsoft Office 365 applications
Knowledge in the use and operation of a wide range of desktop and mobile devices
Familiarity with remote support tools and ticketing systems
Understanding of ITIL best practices for incident management
Strong troubleshooting skills for hardware, software, and network connectivity issues
Exceptional communication skills, both written and verbal, with strong active listening abilities
Ability to quickly learn and adapt to new technologies and processes
Strong problem-solving, time management, and organizational skills

Job Responsibility

Provide Level 1 and Level 2 technical support for hardware, software, and operating systems including Windows, macOS, and mobile devices
Troubleshoot technical issues such as password resets, application support, network connectivity (VPN, wired/wireless), hardware diagnostics, and printer support
Utilize remote support tools and ticketing systems (e.g., ServiceNow, Jira) to manage and document incidents
Explain technical concepts clearly to non-technical users, maintaining a professional and empathetic demeanor
Follow established guidelines, procedures, and escalation protocols to resolve issues
Maintain knowledge of standard work routines and IT infrastructure to support business and healthcare requirements
Work independently and as part of a team in a fast-paced, multi-tasked environment

What we offer

medical
dental
vision
life
disability
other insurance plans
ESPP (employee stock purchase program)
401K program with company match after 12 months
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions

Fulltime

Help Desk Analyst I

We are looking for a dedicated Help Desk Analyst I to join our team in Minnetonk...

Location

United States , Minnetonka

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of previous experience in technical support
A Bachelor’s degree, technical certifications, or equivalent qualifications are preferred
Familiarity with technologies such as Windows 7, Windows 8, Windows 10, desktop and notebook hardware, Windows Server, and networking concepts
Basic knowledge of email systems (Exchange/Office 365), Active Directory, and server hardware
Strong verbal and written communication skills in English
Ability to work collaboratively within a team and maintain a proactive approach
Demonstrated ability to learn new technologies and adapt quickly to changing needs

Job Responsibility

Monitor incoming tickets and system alerts in ServiceNow, responding promptly and appropriately
Document customer interactions with precision and maintain detailed records in line with organizational standards
Update and manage tickets in accordance with established Service Level Agreements
Follow organizational guidelines for delivery processes, including incident, problem, change, and knowledge management
Escalate complex issues when necessary to ensure timely resolution
Accurately record customer impact, resolution steps, and prioritize tasks based on policy and client needs
Manage incident recovery, performance monitoring, and reporting with a focus on data accuracy
Provide after-hours support, including nights and weekends, and participate in structured on-call rotations
Foster attentive and quality interactions with customers while delivering excellent service
Collaborate effectively with team members, partners, and internal staff to achieve shared goals

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Application Developer I - ServiceNow Platform

Working at Uber means solving hard problems in a high-stakes, fast-moving enviro...

Location

Netherlands , Amsterdam

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience developing and administering Atlassian platforms (Jira and Confluence)
Proficiency in developing and maintaining ScriptRunner scripts for automation
Experience working with Atlassian REST and GraphQL APIs and integrating third-party systems
Experience with Atlassian marketplace apps (e.g., Structure, JEMH, EazyBI)
Demonstrated experience using AI-powered developer tools (e.g., AI-assisted coding or debugging) as part of a daily engineering workflow

Job Responsibility

Design, build, and maintain the systems—Jira, Confluence, and Rovo—that directly support how our teams move, where performance and scale are critical
Solve messy, high-impact workflow problems in a fast-changing environment, often without a clear starting point or obvious solution
Build and maintain AI-powered applications and Atlassian Rovo Agents to automate the 'boring stuff' and augment productivity across the company
Develop deep integrations using REST and GraphQL APIs to ensure seamless data flow between the digital and real worlds of our operations
Own the toolchain end-to-end: from ScriptRunner automation to complex reporting in EazyBI, ensuring reliability when the stakes are high
Collaborate across disciplines—working with Business Analysts and product owners—to navigate tension and influence how work gets done at scale
Champion engineering best practices within the toolchain, ensuring our governance and permissions schemes are robust even as we move with urgency

New

Servicenow Business Analyst

We are seeking a highly accomplished ServiceNow Business Analyst for an enterpri...

Location

Canada , Toronto

Salary:

Not provided

Randstad

Expiration Date

August 15, 2026

Requirements

5+ years of progressive experience operating as a Business Analyst delivering IT solutions on major asset management, procurement, contract management, or cloud platform projects
2 to 3 years of dedicated hands-on experience specifying, implementing, or optimizing ServiceNow Contract Management, Asset Management, ITSM, or ITOM environments
Comprehensive structural knowledge of contract lifecycle processes, procurement workflows, vendor management, hardware lifecycles, and software licensing compliance rules
Proven experience successfully delivering software within structured Agile/Scrum environments, with preferred proficiency using the ServiceNow Agile Board
Advanced analytical capabilities to translate business metrics into technical designs, coupled with outstanding process mapping skills to evaluate complex system linkages

Job Responsibility

Lead collaborative discovery workshops, user interviews, and focus groups with business units, procurement, and compliance teams to capture comprehensive functional and non-functional requirements
Translate abstract operational business needs into highly structured user stories complete with explicit acceptance criteria, aligning strictly with Agile best practices
Map, analyze, and document comprehensive AS-IS and TO-BE process flows detailing complete contract, hardware, and software asset lifecycles from intake through retirement
Diagnose system gaps and inefficiencies to recommend scalable automation opportunities, including automated contract triggers, renewal tracking, and asset-to-contract relationships
Support product ownership activities by managing, grooming, and prioritizing the sprint backlog for contract, software, and hardware asset features
Partner closely with platform developers, quality assurance testers, and solution architects to ensure high-quality software delivery and feature validation
Act as the primary point of contact for diverse business segments, facilitating technical status updates, product demonstrations, and sprint review sessions to align expectations with the roadmap
Develop polished end-user frameworks, standard operating procedures (SOPs), comprehensive training guides, and communication plans to support platform rollouts
Prepare, analyze, and present data requirements, executive summaries, status dashboards, and metrics outlining project milestones, dependency constraints, and risk mitigation strategies
Construct clear user acceptance testing (UAT) plans, design realistic data scenarios, and support functional testing teams during validation cycles

Fulltime

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ServiceNow Analyst I

Job Description

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Requirements

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