Servicenow advisory consultant Job at NTT DATA (Remote)

Servicenow Consultant

The ServiceNow Consultant role involves overseeing IT Service Management process...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong experience in incident and problem management
Solid understanding of ITIL best practices
Excellent communication and collaboration skills

Job Responsibility

Oversee end-to-end IT Service Management (ITSM) processes including Incident, Problem, Change, Request, and Knowledge Management
Ensure all services are delivered in accordance with defined Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
Monitor and report on service performance metrics, identify trends, and drive continual service improvement
Coordinate with L1, L2, and L3 support teams to ensure timely resolution of incidents and efficient root cause analysis
Manage Major Incidents and communicate updates to stakeholders throughout the incident lifecycle
Maintain and update the Configuration Management Database (CMDB) and other service records
Facilitate CAB (Change Advisory Board) meetings and ensure change governance compliance
Collaborate with vendors and cross-functional teams for effective service delivery
Engage in vendor service evaluations and assess key performance indicators
Support audits and compliance checks related to IT services

Engagement Manager

As an Engagement Manager with GlideFast Consulting, you will be accountable for ...

Location

United States , Waltham

Salary:

160000.00 - 185000.00 USD / Year

GlideFast

Expiration Date

Until further notice

Requirements

2+ years experience in project/program management
1+ year(s) professional consulting experience
Knowledge of the ServiceNow ecosystem
Knowledge of one or more project management software suites: MSProject, JIRA, ServiceNow PPM
Experience providing effective, regular client project status reports
Experience with Scrum methodology and project management
Ability to quickly adapt to and utilize the current GlideFast implementation and advisory methodologies
Beginner to intermediate experience with multiple Agile and project management frameworks: SAFe, Agile, Waterfall, Hybrid, Kanban, Lean

Job Responsibility

Build and maintain strong relationships with client stakeholders, acting as a trusted advisor throughout the project lifecycle
Lead ServiceNow implementation projects using the GlideFast Engagement Methodology and ServiceNow Adaptive Implementation Framework (SAIF), ensuring delivery on scope, schedule, and budget
Proactively manage project governance including RIDAC items, budget tracking, schedule adherence, and scope management to drive successful outcomes
Develop and maintain detailed project plans, Work Breakdown Structures, and resource forecasts while keeping PPM and related tools updated with project status, risks, and issues
Drive clear communication with clients and leadership through weekly status reporting, risk management, and proactive issue resolution
Oversee the creation and delivery of project collateral such as kickoff decks, meeting notes, and implementation documentation, ensuring timely distribution and centralized storage
Facilitate discovery workshops to validate requirements and align business objectives with technical solutions
Collaborate with Solution Consultant, BPC’s, and developers to deliver high-quality, best practice solutions that achieve measurable results and positive client feedback
Act as the primary liaison and escalation point for clients, advising on strategic initiatives, participating in customer success reviews, and driving consistently strong CSAT scores
Continue learning service delivery solutions, technologies, and methodologies

Fulltime

Lead, Helpdesk

Join us as a “Lead, Helpdesk”, where you will provide subject matter expertise o...

Location

India , Chennai

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Bachelor’s degree
Strong understanding of HR policies, processes, and end-to-end HR operations
Hands-on experience with HR systems such as Workday and ServiceNow
Proven people leadership experience, ideally within HR Helpdesk, customer support, shared services, or BPO environments
Excellent stakeholder management and collaboration skills
Strong service mindset with the ability to handle high-pressure situations and remain solution-oriented
Ability to coordinate seamlessly across multiple HR teams and manage escalations effectively
Exceptional verbal and written communication skills
Proficiency in AI tools and advanced Microsoft Office applications

Job Responsibility

Lead and manage the HR Helpdesk team, ensuring high-quality service delivery and adherence to defined SLAs
Provide deep process and policy expertise to guide advisors in resolving employee queries
Act as the first-level escalation point for technical, procedural, and policy-related issues
Maintain strong stakeholder relationships and ensure consistent communication across HR functions
Handle complex and sensitive cases requiring advanced judgment and coordination with Tier 2 HR teams
Drive continuous improvement initiatives to enhance service delivery, accuracy, and employee experience
Monitor team performance, ensure quality checks, and provide coaching and feedback to team members
Collaborate with Core Advisory, Payroll, ER, and other HR functions to ensure smooth case escalations and resolutions
Contribute to the development and refinement of Helpdesk procedures, knowledge base content, and operational playbooks
Ensure compliance with HR policies, data privacy standards, and organizational guidelines

What we offer

Onsite medical clinic staffed by healthcare professionals
Wellness rooms for relaxation and meditation
Shuttle bus for easy commuting
Child care services

Fulltime

Engagement Manager

Engagement Managers at ADVANCE play a critical role in setting customers up for ...

Location

United States , Alpharetta

Salary:

Not provided

Advance Solutions

Expiration Date

Until further notice

Requirements

Demonstrated technical and/or functional aptitude, and ability to engage with architects or SME’s
Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
Demonstrated ability to influence a group audience, facilitate and lead discussions such as implementation methodology, Road-mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting
Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
Very strong communication skills with the ability to set appropriate expectations with the customer
Ability to gather and analyze data to understand the pros and cons of different decisions and options
Ability to communicate abstract ideas clearly and independently manage complex project objectives
Excellent negotiation and persuasion skills
Be flexible in your approach and work method and feel comfortable to be part of a fast-paced and growing ServiceNow partner environment

Job Responsibility

Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects
Facilitate solutions to technical problems through discussion with technical resources
Partner with development team members to understand opportunities and limitations of solutions being requested and implemented
Provide production and technical knowledge, in addition to innovation insight, in order to arrive at the best-possible execution decisions
Provide the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project
Plan and deliver project kick-off meetings, conduct daily stand-up scrum calls as well as hold regular project review calls and meetings with customers
Develop and present the value proposition to the customer as part of the initiative and on-going collaboration
Understand the outcomes that the customer wants to achieve with the project and ensure the project deliverables impact in a tangible and positive way these outcomes
Manage the customer expectations on the project outcomes, progress, and scope (changes). Act as single point of contact / escalation point for customer to ADVANCE

What we offer

Competitive compensation
Generous benefits
Professional atmosphere
Collaborative and inclusive work environment
Opportunity to grow professional careers

Fulltime

Business Process Consultant

As a Business Process Consultant with GlideFast Consulting, you are essential in...

Location

United Kingdom

Salary:

Not provided

GlideFast

Expiration Date

Until further notice

Requirements

3+ years working with the ServiceNow platform with experience in at least two modules
3+ years experience in management consulting, process design, or product management
Experience leading and executing complex strategic and operational initiatives at large organizations
Experience partnering and advising key stakeholders/executives
Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations
Ability to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement (in person or virtually)
Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks
High proficiency with English language: written, reporting, verbal/oral communication skills
must be an effective presenter
Excellent communication skills required- verbally with customers and all levels of the business, as well as written with technical assessments and project-related reports

Job Responsibility

Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements
Document, communicate and validate business, functional design, and process requirements throughout the customer engagement
Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value
Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value
Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development
Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features
Handle multiple complex projects or initiatives across customers and the ServiceNow platform
Identifies gaps and opportunities related to Advisory team processes, artifacts, and methodologies

ServiceNow Architect

We are seeking a ServiceNow Architect with 8-11 years of experience in ServiceNo...

Location

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8-11 years of experience in ServiceNow configuration and advisory consulting
Strong communication skills
Relevant certifications

Job Responsibility

Lead client engagements
Develop platform roadmaps
Manage integrations

What we offer

Flexible hours

Fulltime

New

IT Training Lead

The IT Training Lead will drive technology learning and user adoption across the...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in IT training, instructional design, technical enablement, or learning and development
Strong knowledge of Microsoft 365
Excellent communication, facilitation, and content development skills
Ability to translate technical concepts into practical, user-friendly training.

Job Responsibility

Design, develop, and deliver IT training programs in instructor-led, virtual, and self-paced formats
Take lead in the Microsoft Copilot and AI training strategy, including onboarding, advanced use cases, responsible AI usage, and ongoing enablement
Partner with IT leadership to support new technology rollouts, system upgrades, and digital transformation initiatives
Create and maintain training content, including videos, guides, tutorials, and job aids
Identify skill gaps and develop targeted learning solutions to improve adoption and productivity
Gather feedback and measure training effectiveness to continuously improve programs.

New

K Kitchen Representative

The position includes, but is not limited to, the following essential job duties...

Location

United States , New Albany

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

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Servicenow advisory consultant

Job Description

Job Responsibility

Requirements

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