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The ServiceNow Enterprise Architect role involves leading client engagements, assessing ServiceNow capabilities, and defining strategies for optimization. Candidates should have 8-11 years of experience with ServiceNow, strong technical skills, and a proven track record in advisory consulting. Required certifications include CSA, CAD, and CIS. This is a full-time position with remote work flexibility.
Job Responsibility:
Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies
Develop platform roadmaps aligned with business goals and technical priorities
Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM
Design and implement governance models, KPIs, and process improvement frameworks
Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans
Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization
Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management
Perform health scans, technical debt analysis, and platform scalability assessments
Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF)
Ensure platform conformance to best practices and licensing strategies
Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements
Estimate effort, define scope, and align deliverables with client expectations and budget constraints
Support pricing strategies and resource planning for advisory and implementation phases
Requirements:
8-11 years of hands-on ServiceNow experience across multiple modules
Proven track record in advisory consulting and technical delivery
Strong understanding of ServiceNow architecture, scripting, workflows, and integrations
Experience in proposal writing, SOW creation, and client presentations
Demonstrated ability to lead client workshops and translate business processes into technical solutions
Mandatory certifications: CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation
Excellent communication and stakeholder engagement skills