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Servicenow advisory consultant

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NTT DATA

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Location:
United States , Remote

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The ServiceNow Enterprise Architect role involves leading client engagements, assessing ServiceNow capabilities, and defining strategies for optimization. Candidates should have 8-11 years of experience with ServiceNow, strong technical skills, and a proven track record in advisory consulting. Required certifications include CSA, CAD, and CIS. This is a full-time position with remote work flexibility.

Job Responsibility:

  • Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies
  • Develop platform roadmaps aligned with business goals and technical priorities
  • Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM
  • Design and implement governance models, KPIs, and process improvement frameworks
  • Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans
  • Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization
  • Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management
  • Perform health scans, technical debt analysis, and platform scalability assessments
  • Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF)
  • Ensure platform conformance to best practices and licensing strategies
  • Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements
  • Estimate effort, define scope, and align deliverables with client expectations and budget constraints
  • Support pricing strategies and resource planning for advisory and implementation phases

Requirements:

  • 8-11 years of hands-on ServiceNow experience across multiple modules
  • Proven track record in advisory consulting and technical delivery
  • Strong understanding of ServiceNow architecture, scripting, workflows, and integrations
  • Experience in proposal writing, SOW creation, and client presentations
  • Demonstrated ability to lead client workshops and translate business processes into technical solutions
  • Mandatory certifications: CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation
  • Excellent communication and stakeholder engagement skills

Nice to have:

Preferred – PMP, Prince2 or equivalent

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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