Servicenow advisory consultant Job at NTT DATA (Remote)

Business Process Consultant

As a Business Process Consultant with GlideFast Consulting, you are essential in...

Location

United Kingdom

Salary:

Not provided

GlideFast

Expiration Date

Until further notice

Requirements

3+ years working with the ServiceNow platform with experience in at least two modules
3+ years experience in management consulting, process design, or product management
Experience leading and executing complex strategic and operational initiatives at large organizations
Experience partnering and advising key stakeholders/executives
Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations
Ability to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement (in person or virtually)
Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks
High proficiency with English language: written, reporting, verbal/oral communication skills
must be an effective presenter
Excellent communication skills required- verbally with customers and all levels of the business, as well as written with technical assessments and project-related reports

Job Responsibility

Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements
Document, communicate and validate business, functional design, and process requirements throughout the customer engagement
Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value
Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value
Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development
Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features
Handle multiple complex projects or initiatives across customers and the ServiceNow platform
Identifies gaps and opportunities related to Advisory team processes, artifacts, and methodologies

ServiceNow Architect

We are seeking a ServiceNow Architect with 8-11 years of experience in ServiceNo...

Location

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8-11 years of experience in ServiceNow configuration and advisory consulting
Strong communication skills
Relevant certifications

Job Responsibility

Lead client engagements
Develop platform roadmaps
Manage integrations

What we offer

Flexible hours

Fulltime

Engagement Manager

Engagement Managers at ADVANCE play a critical role in setting customers up for ...

Location

United States , Alpharetta

Salary:

Not provided

Advance Solutions

Expiration Date

Until further notice

Requirements

Demonstrated technical and/or functional aptitude, and ability to engage with architects or SME’s
Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
Demonstrated ability to influence a group audience, facilitate and lead discussions such as implementation methodology, Road-mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting
Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
Very strong communication skills with the ability to set appropriate expectations with the customer
Ability to gather and analyze data to understand the pros and cons of different decisions and options
Ability to communicate abstract ideas clearly and independently manage complex project objectives
Excellent negotiation and persuasion skills
Be flexible in your approach and work method and feel comfortable to be part of a fast-paced and growing ServiceNow partner environment

Job Responsibility

Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects
Facilitate solutions to technical problems through discussion with technical resources
Partner with development team members to understand opportunities and limitations of solutions being requested and implemented
Provide production and technical knowledge, in addition to innovation insight, in order to arrive at the best-possible execution decisions
Provide the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project
Plan and deliver project kick-off meetings, conduct daily stand-up scrum calls as well as hold regular project review calls and meetings with customers
Develop and present the value proposition to the customer as part of the initiative and on-going collaboration
Understand the outcomes that the customer wants to achieve with the project and ensure the project deliverables impact in a tangible and positive way these outcomes
Manage the customer expectations on the project outcomes, progress, and scope (changes). Act as single point of contact / escalation point for customer to ADVANCE

What we offer

Competitive compensation
Generous benefits
Professional atmosphere
Collaborative and inclusive work environment
Opportunity to grow professional careers

Fulltime

Servicenow Consultant

The ServiceNow Consultant role involves overseeing IT Service Management process...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong experience in incident and problem management
Solid understanding of ITIL best practices
Excellent communication and collaboration skills

Job Responsibility

Oversee end-to-end IT Service Management (ITSM) processes including Incident, Problem, Change, Request, and Knowledge Management
Ensure all services are delivered in accordance with defined Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
Monitor and report on service performance metrics, identify trends, and drive continual service improvement
Coordinate with L1, L2, and L3 support teams to ensure timely resolution of incidents and efficient root cause analysis
Manage Major Incidents and communicate updates to stakeholders throughout the incident lifecycle
Maintain and update the Configuration Management Database (CMDB) and other service records
Facilitate CAB (Change Advisory Board) meetings and ensure change governance compliance
Collaborate with vendors and cross-functional teams for effective service delivery
Engage in vendor service evaluations and assess key performance indicators
Support audits and compliance checks related to IT services

New

Ho operational excellence & transformation

This senior management position is responsible for shaping the long-term vision ...

Location

Portugal , Lisboa

Salary:

Not provided

Randstad

Expiration Date

March 17, 2026

Requirements

5-10 yrs experience in leading teams, designing and deploying automation / next generation digital capabilities (Intelligent Automation, RPA, OCR, AI/ML, Process Mining, Analytics etc.)
Excellent organizational skills with the ability to deliver multiple tasks and projects simultaneously while meeting challenging deadlines
Positive, collaborative and solution-oriented attitude
Robust analytical and critical thinking capabilities with strong process orientation and effective decision making skills
Strategic view and ability to turn strategy into concrete tactical and operational plan
Excellent interpersonal skills with the ability to communicate effectively with both technical and non-technical stakeholders
Leadership skills to motivate, coach and develop teams with different backgrounds
Energetic and assertive, collaborative, resilient and motivated by challenges
Preference for experience in a Consulting firm or GBS context
Knowledgeable in Business Process Reengineering / Lean Methods (e.g. Six Sigma, Agile, Value Stream Mapping, Scrum or another of equal value)

Job Responsibility

Define, monitor, and report on key performance indicators and performance metrics to ensure targets are met, identify issues in a timely manner, and propose corrective / preventive actions
Lead the transformation project portfolio to enable the strategy outlined by the Management Team
Partner with the Tech Hub to translate the strategy into action and manage major initiatives like digital transformation and new market entry, focusing on the long-term continuous improvement of operations
Act as the central functional link for all GBS transformation-related work packages, combining strategic design, program management, process optimization and change management
Build and nurture a network with key stakeholders up to the Band II level, in Portugal and across Functions
Collaborate closely with the Value Stream Leaders and Functions Focal Points to ensure the success of the GBS program
Support or Lead improvements initiatives that address performance gaps and enable value generation
Establish the continuous improvement ecosystem, design and drive the CI Roadmap in close collaboration with End-to-End Value Stream Owners and the Tech Hub
This includes leveraging digital solutions like RPA, Process Mining, and ServiceNow
Provide advisory to Management on performance, excellence and transformation

!

Lead, Helpdesk

Join us as a “Lead, Helpdesk”, where you will provide subject matter expertise o...

Location

India , Chennai

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Bachelor’s degree
Strong understanding of HR policies, processes, and end-to-end HR operations
Hands-on experience with HR systems such as Workday and ServiceNow
Proven people leadership experience, ideally within HR Helpdesk, customer support, shared services, or BPO environments
Excellent stakeholder management and collaboration skills
Strong service mindset with the ability to handle high-pressure situations and remain solution-oriented
Ability to coordinate seamlessly across multiple HR teams and manage escalations effectively
Exceptional verbal and written communication skills
Proficiency in AI tools and advanced Microsoft Office applications

Job Responsibility

Lead and manage the HR Helpdesk team, ensuring high-quality service delivery and adherence to defined SLAs
Provide deep process and policy expertise to guide advisors in resolving employee queries
Act as the first-level escalation point for technical, procedural, and policy-related issues
Maintain strong stakeholder relationships and ensure consistent communication across HR functions
Handle complex and sensitive cases requiring advanced judgment and coordination with Tier 2 HR teams
Drive continuous improvement initiatives to enhance service delivery, accuracy, and employee experience
Monitor team performance, ensure quality checks, and provide coaching and feedback to team members
Collaborate with Core Advisory, Payroll, ER, and other HR functions to ensure smooth case escalations and resolutions
Contribute to the development and refinement of Helpdesk procedures, knowledge base content, and operational playbooks
Ensure compliance with HR policies, data privacy standards, and organizational guidelines

What we offer

Onsite medical clinic staffed by healthcare professionals
Wellness rooms for relaxation and meditation
Shuttle bus for easy commuting
Child care services

Fulltime

New

Healthcare Assistant & Lead Healthcare Assistant

Are you passionate about supporting older people and making a meaningful differe...

Location

Ireland , Cork

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in elderly care is desirable but not essential (training may be provided)
QQI Level 5 in Healthcare Support or equivalent is an advantage
A caring, patient and respectful approach to supporting older people
Ability to work flexible shifts including days, nights, and weekends
Strong commitment to resident safety, dignity and wellbeing
Applicants must have legal entitlement to work in Ireland

Job Responsibility

Deliver person-centred care to residents with dignity and respect
Support residents with activities of daily living where required
Encourage independence and social engagement
Maintain a clean, safe and comfortable living environment
Build positive relationships with residents, families, and colleagues
Follow all health, safety and safeguarding procedures
Assist with compliance processes, inspections, and quality standards
Lead Healthcare Assistants will also assist in guiding care teams, supporting best practice, and helping maintain high standards of care delivery

What we offer

Flexible working hours to support work–life balance
Local employment opportunities within the Douglas, Cork area
Competitive rates of pay in line with experience and role
Supportive team environment with ongoing training and development
Employee wellbeing initiatives
Uniform provided
Free on-site parking
Meals provided while on duty

New

Bakery Team Member

Join us to "Change Hospitality For Good". Here at the Cornish Bakery, we want to...

Location

United Kingdom , Falmouth

Salary:

8.05 - 12.80 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Eligible to live and work in the UK

Job Responsibility

Make the World’s Best Coffee
Deliver Outstanding Customer Service
Prepare Award Winning Food
Maintain High standards within the Bakery
Be part of a Team who strive to Aim Higher at all times

What we offer

50% discount on food and drink
Pasty Perks – bespoke reward system offering discounts and savings on favourite brands
Financial well-being benefit through Stream – save directly from wages into a high interest savings account or access wages before pay-day
Employer funded health and wellbeing services with access to a 24/7 GP line, Employee Assistance Program and discounted gym memberships
Paid birthday day off
Member of the shareholder fund (service dependent)
Team social events with in-bakery incentives
Up to 28 days of holiday (including bank holidays), pro rata if necessary

Servicenow advisory consultant

NTT DATA

Location:
United States , Remote

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 26, 2026

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