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FinXL Logo FinXL · IT - Administration

ServiceNow Administrator

Australia, Sydney · Job Posted June 16, 2026
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Job Description

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors. FinXL IT is seeking a ServiceNow Administrator to join our consulting team and be deployed with a leading Telecommunications client on a key transformation engagement. This role is responsible for the administration and configuration of an enterprise-scale ServiceNow platform, ensuring stability, scalability, and alignment with government regulatory requirements. The successful candidate will have experience with Flow Designer OR Service Bridge.

Job Responsibility

  • Administer the Enterprise ServiceNow instance, including user management, roles, and platform health
  • Perform day-to-day administration across ITSM and TSOM modules following platform governance
  • Configure and support Flow Designer workflows to automate business processes
  • Support and administer Now Assist to enable AI-driven virtual agents and operational efficiencies
  • Ensure platform configurations align with enterprise security and government compliance standards
  • Maintain system performance and data integrity across production and non-production environments
  • Partner with Service Bridge teams and stakeholders to support catalog builds and integrations

Requirements

  • Must have experience with Flow Designer OR Service Bridge
  • Proven experience as a ServiceNow Administrator in an enterprise-scale environment
  • Strong knowledge of core administration including tables, forms, and workflows
  • Hands-on experience configuring and supporting ServiceNow Flow Designer
  • Familiarity with ServiceNow platform governance and upgrade cycles
  • Experience with AI-enabled capabilities (Now Assist) or Service Bridge is highly regarded
  • ServiceNow Certified System Administrator (CSA) or related micro-certifications are desirable

Nice to have

  • Experience with AI-enabled capabilities (Now Assist) or Service Bridge is highly regarded
  • ServiceNow Certified System Administrator (CSA) or related micro-certifications are desirable

What we offer

  • Initial 6 months' contract, with a view to extend
  • Open to Sydney and Brisbane locations, and hybrid working arrangement respective to your city (2-3 days in the office)
  • Support high-profile AI innovation using ServiceNow Now Assist and Flow Designer
  • Contribute to critical Federal Government-aligned ServiceNow instances
  • Career growth within a leading IT consultancy and a major Telco engagement
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