ServiceNow Administrator

• Oversee daily administration of the ServiceNow platform across development, test, and production environments, including coordination of version upgrades and patch activities
• Configure and refine key service management capabilities such as incident, change, problem, and service catalog functions to support operational needs
• Administer user access by maintaining roles, groups, and permissions while ensuring appropriate security and governance controls are followed
• Build and maintain platform components including automated flows, workflows, forms, fields, UI policies, business rules, and client-side scripts
• Track platform health, investigate system issues, and resolve performance concerns to keep the environment reliable and efficient
• Manage update sets and instance-to-instance deployments while supporting controlled migration of changes across environments
• Maintain data quality through imports, exports, cleanup efforts, and ongoing oversight of platform records and structure
• Develop notifications, reports, and dashboards, and assist with integrations connecting ServiceNow to other enterprise applications and monitoring tools
• Produce clear technical documentation, support audit and compliance activities, and uphold platform standards and administrative best practices

• 3 to 5 years of experience administering and supporting ServiceNow in a business environment
• Strong knowledge of IT service management practices
• Working knowledge of JavaScript for ServiceNow scripting and customization
• Experience with Flow Designer or workflow tools
• Hands-on configuration of forms, rules, and platform logic
• Understanding of CMDB concepts and related service management data structures
• Proven ability to troubleshoot complex issues
• ServiceNow Certified System Administrator certification is required

Familiarity with ITIL-aligned processes

• Medical, vision, dental, and life and disability insurance
• 401(k) plan