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Ergo Logo Ergo · IT - Administration

ServiceNow Administrator

· Job Posted May 20, 2026
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Job Description

Ergo are pleased to offer an opportunity for a ServiceNow Administrator, joining a newly established ServiceNow Practice. In this role, you will be involved in on-boarding and supporting customers on the ServiceNow Cloud (SaaS) platform, using the first TPSM deployment outside of North America.

Job Responsibility

  • Support and implement solutions for internal and external stakeholders
  • Business analysis and process engineering
  • Identify problems and design solutions and recommendations on system enhancements
  • Configure and customise the ServiceNow instance to meet the organization's specific needs
  • Create and manage workflows, business rules, and scripts to automate processes
  • Set up and manage user roles, permissions, and access control
  • Troubleshooting and resolving technical issues within the platform
  • Collaborating with IT teams to integrate ServiceNow with other systems and tools
  • Monitoring and optimizing the performance and scalability of the ServiceNow instance

Requirements

  • Previous experience with ServiceNow
  • Knowledge of JavaScript / AngularJS
  • Experience with database design and models
  • Experience administering ServiceNow platform core functionality in some / all of the following: VA administration
  • ITSM pro
  • CSM pro
  • CMDB (SCCM, InTune, Azure, AWS, SAM/HAM)
  • Integration hub
  • SLA's
  • Catalog builder
  • Domain separated data
  • Flow Designer
  • UI builder
  • Portal administration
  • Performance Analytics
  • Professional certification such CSA or CAD a real advantage

Nice to have

Professional certification such CSA or CAD a real advantage

What we offer

  • Pension
  • health insurance
  • 25 days AL
  • educational assistance
Ergo - All Job Offers

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  • Hands-on experience configuring and supporting ServiceNow Flow Designer
  • Familiarity with ServiceNow platform governance and upgrade cycles
  • Experience with AI-enabled capabilities (Now Assist) or Service Bridge is highly regarded
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  • Perform day-to-day administration across ITSM and TSOM modules following platform governance
  • Configure and support Flow Designer workflows to automate business processes
  • Support and administer Now Assist to enable AI-driven virtual agents and operational efficiencies
  • Ensure platform configurations align with enterprise security and government compliance standards
  • Maintain system performance and data integrity across production and non-production environments
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