Servicenow Administrator

• Planning, executing, monitoring, controlling, and closing all technical tasks related to administration, configuration, and implementation of all aspects of the ServiceNow platform necessary for Tier 1, Tier 2, and Tier 3 services
• Providing software coding and configuration services including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development as needed
• Creating and maintaining service catalog items and workflows
• Designing and implementing automated workflows to streamline processes
• Integrating ServiceNow with other systems and tools
• Creating and maintaining reports and dashboards for various stakeholders
• Providing training and support to end-users and other administrators
• Identifying opportunities for process improvements and implementing best practices
• Creating and maintaining system design and operations documentation
• Advising on the impact of any proposed changes to the ServiceNow environment
• Providing ServiceNow administration, sustainment, and subject matter expert support

• Must be able to obtain and maintain a Public Trust security clearance
• 5+ years of professional experience in ServiceNow administration
• Bachelor’s degree in information technology or related field or equivalent professional experience
• Will require travel, as needed to project locations
• Has demonstrated hands on experience with ServiceNow administration
• Experience integrating ServiceNow into other systems and tools
• Experience designing and implementing automated workflows
• Familiarity with relevant ServiceNow scripting/programming languages, including but not limited to Java Script
• ServiceNow Certified Implementation Specialist – ITSM or ServiceNow Certified Application Developer certification preferred
• Excellent written and verbal communication skills
• Must be detail oriented
• Customer service oriented

ServiceNow Certified Implementation Specialist – ITSM or ServiceNow Certified Application Developer certification preferred