Servicenow administrator Jobs

Servicenow administrator

Ocean Blue Solutions

Location:
United States, Philadelphia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The ServiceNow Administrator is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.

Job Responsibility:

Defines and documents customer business functions and processes
Consults with Process Owners and Managers to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
Administers the ITSM Platform to ensure the system design meets the needs of the Commonwealth
Participates in system integration testing, user acceptance testing, and testing of new system functionality
Provides technical assistance in training, mentoring, and coaching professional and technical staff
Escalates issues to management as appropriate
Configure and maintain ITOM, HAM, and SAM modules in ServiceNow
Perform system administration tasks, including user management, access control, and workflow automation
Support instance upgrades, patching, and system performance tuning
Troubleshoot and resolve technical issues and system errors
Ensure compliance with ServiceNow best practices and governance policies

Requirements:

ServiceNow Certified System Administrator (CSA) is required
Experience with Automated Test Framework (ATF)
Exposure to ServiceNow App Engine and Flow Designer
Understanding of CMDB and Discovery
Knowledge of Employee Service Portal and custom widget development
4-year college degree or equivalent technical study - Preferred - 4 Years
Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay)
Familiarity with Agile/Scrum methodologies
ITIL V4 Foundation Certification - Preferred

Additional Information:

Job Posted:
December 10, 2025

Work Type:

Hybrid work

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