ServiceNow Administrator Job at NTT DATA (Chantilly)

Job Description

NTT DATA is seeking a skilled and dedicated ServiceNow Administrator with a strong specialization in Software Asset Management (SAM Pro) to support the Enterprise IT as a Service (EITaaS) program. In this critical role, you will provide essential expertise to help optimize the government’s software footprint, ensure license compliance, reduce costs, and maintain software assets, ultimately enhancing the overall efficiency of the software asset lifecycle. Your responsibilities will include responding to requests, addressing issues, performing ongoing maintenance, and optimizing ServiceNow SAM Pro, ensuring the integrity and accuracy of software asset data collected from multiple sources. The ideal candidate will demonstrate a deep understanding of software licensing models, IT Asset Management best practices, and possess the technical skills necessary to maximize the value and effectiveness of the software asset management solution.

Job Responsibility

Configure, maintain, and optimize all aspects of ServiceNow SAM Pro, including software models, entitlements, licenses, discovery maps, and software installations
Provide support for license reconciliation, potential compliance gaps, and optimization requests
Administer and manage software asset lifecycles within SAM Pro, from procurement and deployment to retirement and disposal
Provide operational support for Publisher Packs (e.g. Microsoft, Oracle, IBM, Adobe) to ensure accurate calculation of complex license metrics
Troubleshoot and refine SAM-related dashboards, reports, and metrics to provide actionable insights into license compliance, spend, and optimization opportunities
Support software contract management, service catalog, procurement and other supporting processes within ServiceNow, linking contracts to entitlements and assets
Provide support for and troubleshoot integrations (e.g., import sets, transform maps, APIs, integrations with discovery tools like SCCM, AD etc.) to ingest comprehensive software asset data into ServiceNow SAM Pro
Follow and identify opportunities to improve data quality processes, including validation, cleansing, and normalization
Troubleshoot and resolve data discrepancies and integration issues impacting SAM Pro
Perform routine ServiceNow platform administration tasks including user/group management, ACLs, UI policies, business rules, client scripts, and workflow/Flow Designer configurations
Manage and troubleshoot incidents and service requests related to SAM Pro functionality and data integrations
Assist with ServiceNow platform upgrades, patching, and testing to ensure SAM Pro functionality is preserved and enhanced
Develop and maintain technical documentation, standard operating procedures (SOPs), and user guides for SAM processes and configurations
Adhere to ServiceNow best practices and ITIL framework principles
Collaborate effectively with IT Asset Management, Procurement, Finance, Application Owners, and other IT teams to support software asset management
Provide expertise and guidance on software licensing models, SAM best practices, and the capabilities of ServiceNow SAM Pro
Participate in requirements gathering, solution design, and testing phases for new SAM initiatives and platform enhancements

Requirements

Minimum 10 years of experience to include the duties and responsibilities outlined above
Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience
Minimum 3 years of experience with ServiceNow platform, including administration and development across multiple ServiceNow versions
Minimum 2 years of experience with ServiceNow Software Asset Management Professional (SAM Pro), including configuration, reconciliation, and optimization
Minimum 1 year of experience with data integration within ServiceNow (e.g., import sets, transform maps, scripting) and integrating with various discovery sources
Ability to obtain and maintain a Secret clearance

Nice to have

Bachelor's degree
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM)
Strong understanding of IT Asset Management (ITAM) processes and the software asset lifecycle
Familiarity with various software licensing models (e.g., per user, per processor, core-based, subscription, concurrent, cloud)
Deep understanding of the ServiceNow CMDB and its critical relationship with SAM
Ability to troubleshoot technical issues within ServiceNow SAM Pro and integrations
Experience with scripting in ServiceNow for custom solutions and data manipulation
Experience with REST/SOAP integrations
Basic understanding of SQL and database concepts

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

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