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ServiceNow Admin/Help Desk Liaison

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Robert Half

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Location:
United States , Bloomington, MN

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

In this role, you will be a key player in optimizing and supporting the ServiceNow platform for the organization. As a hands-on team member, you will handle diverse priorities, act as a point of contact for system upgrades, support tickets, and collaborate with external analytics partners. With a combination of technical expertise, adaptability, and strong problem-solving skills, you'll contribute to the improvement and maturity of IT operations.

Job Responsibility:

  • Serve as the go-to expert for ServiceNow upgrades, changes, and internal platform support
  • Collaborate with external partners handling analytics and module setups, ensuring alignment with organizational needs
  • Provide support for ServiceNow tickets not limited to troubleshooting issues or handling enhancement requests
  • Develop strategies to improve efficiency and address system/process gaps proactively
  • Participate in managing customer accounts, coordinating actions with Service Desk, and delivering high-quality support
  • Exhibit strong problem-solving skills, adaptability, and forward-thinking ideas to improve IT operations in a lean and evolving environment
  • Support various operational needs, requiring expertise in ServiceNow ITSM, ServiceNow Applications, and Windows 11
  • Provide knowledge and leadership in addressing system concerns for users
  • Serve as a driver of change, striking a balance between day-to-day tasks and strategic initiatives

Requirements:

  • Minimum of 3 years of experience in a Help Desk Analyst role or similar IT support role
  • 1+ year of proven experience and familiarity with ServiceNow IT Service Management (ITSM) and application functionality
  • Ability to handle escalated support tickets
  • Strong organizational skills to handle multiple tasks
  • Comfortable wearing multiple hats in a growing environment
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Free online training

Additional Information:

Job Posted:
March 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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