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Are you organized, customer-focused, and ready to thrive in a fast-paced shop environment? We are seeking a dedicated Service Writer to join our team in Mechanicsburg, Pennsylvania. In this role, you will support the Service Manager and Assistant Service Manager, ensuring smooth operations and exceptional customer service.
Job Responsibility:
Serve as the primary point of contact for customer inquiries via phone, providing timely and professional assistance
Accurately review, update, and maintain customer notes on work orders
Perform detailed data entry to keep records organized and up to date
Process and finalize billing for completed services efficiently and accurately
Assist with shop workflow and daily operational tasks to support seamless service delivery
Collaborate closely with the Service Manager and Assistant Service Manager to enhance operational efficiency
Maintain professionalism and composure in a dynamic, fast-paced work environment
Ensure all documentation and procedures comply with company policies and standards
Requirements:
Proven experience in customer service or a related field
Strong skills in order entry and maintaining accurate records
Ability to handle inbound and outbound calls effectively
Familiarity with working on and managing work orders
Comfortable working in a shop setting with a casual and noisy atmosphere
Excellent organizational and multitasking abilities
Strong communication skills to interact with customers and team members
High attention to detail to ensure accuracy in all tasks