Service Writer Job at Edwards Auto Group (Council Bluffs)

Service Writer

Are you organized, customer-focused, and ready to thrive in a fast-paced shop en...

Location

United States , Mechanicsburg

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer service or a related field
Strong skills in order entry and maintaining accurate records
Ability to handle inbound and outbound calls effectively
Familiarity with working on and managing work orders
Comfortable working in a shop setting with a casual and noisy atmosphere
Excellent organizational and multitasking abilities
Strong communication skills to interact with customers and team members
High attention to detail to ensure accuracy in all tasks

Job Responsibility

Serve as the primary point of contact for customer inquiries via phone, providing timely and professional assistance
Accurately review, update, and maintain customer notes on work orders
Perform detailed data entry to keep records organized and up to date
Process and finalize billing for completed services efficiently and accurately
Assist with shop workflow and daily operational tasks to support seamless service delivery
Collaborate closely with the Service Manager and Assistant Service Manager to enhance operational efficiency
Maintain professionalism and composure in a dynamic, fast-paced work environment
Ensure all documentation and procedures comply with company policies and standards

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Marine Service Writer

The service writer's responsibilities include ensuring the customer's needs are ...

Location

Canada , Saanichton

Salary:

25.00 - 30.00 CAD / Hour

Randstad

Expiration Date

July 27, 2026

Requirements

High school diploma required
post-secondary education in business administration or marine industry is an asset
Experience in marine, automotive, RV, or heavy equipment service environment preferred
Strong computer skills (MS Office, service management systems)
Ability to work independently and as part of a team

Job Responsibility

Developing strong customer relationships through the successful management of products and service delivery
Maintaining computerized customer profile information
Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments
Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician
Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management
Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians
Contacting customers in the case of additional work to relay the details and extra costs
Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians
Checking warranties and insurance
Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business

What we offer

Tuesday to Saturday 8:30 AM - 5:00 PM
$25-30 per hour
Benefit plan
Vacation package
Work for a well established company

Fulltime

Production Control Clerk / Service Writer

The Production Control Clerk is responsible for creating, updating, and data inp...

Location

British Indian Ocean Territory; Kenya; Mauritius; Philippines; Seychelles; Uganda , Diego Garcia; Manda Bay; Port Luis; Manila; Mahé Island; Kampala

Salary:

Not provided

Amentum

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Must have two (2) years hands-on experience in production control, to include administration and dispatching duties
Must possess a valid state driver’s license and be able to obtain a military operator’s permit for each type of vehicle or equipment required to operate
Proficient in Microsoft Office Suite with extensive knowledge of Microsoft Excel
Must understand and be able to use technical manuals
Field of Expertise: Supply and maintenance interaction
Must be experienced in computer and office machine usage
Must be able to speak, read and write English fluently

Job Responsibility

Input, update and export information in/with GCSS Army or government approved LIS
Performs accurate data entry and reporting of vehicles assigned to the program are performed 100% of the time
Generate custom equipment tracking databases/spreadsheets
Provide logistical/administrative support to management
Create, update, and deliver reports to management
Supports / participates in the Company Continuous Improvement Process (CIP) and QA Program
Ensure all records of maintenance are maintained in historical jackets and within the computerized maintenance management system GCSS-ARMY and other approved systems, to include requests for disposition, classification, controlled exchange, and cannibalization documentation
Mentors and assists with on-the-job training and cross-training
Complies with all Company rules, policies and procedures
Complies with all safety, environmental and quality standards and applicable SOPs and DOPs

Fulltime

Engineering Technologist, Technical Services- Technical Writer Service Bulletin

Researching and reviewing applicable Engineering documentation and other approve...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Holds a college diploma in Aircraft Maintenance, preferably in Avionics.(Candidates with aviation industry qualifications could also be considered)
Possesses prior experience as a technical writer. Expertise in service bulletin (SB) writing is highly desirable
Demonstrates the ability to work independently with minimal supervision in a hybrid work environment (minimum two days per week in the office)
Exhibits excellent writing and verbal communication skills in English and French
Is exceptionally detail-oriented and adapts to managing time-sensitive issues effectively
Proficient in reading and interpreting Engineering documents, including wiring diagrams and schematics, drawings, specifications, and maintenance manuals/publications
Shows strong command of Microsoft Office applications
familiarity with MS Power Tool is an asset
Strong level of knowledge and experience of SGML/XML authoring tools, such as ArborText Adept Editor, Contenta, or Adobe FrameMaker

Job Responsibility

Researching and reviewing applicable Engineering documentation and other approved technical data from multiple sources
Writing clearly and concisely structured information within an SB or between multiple SBs
Preparing lists of parts, wiring processes, materials and tooling required to perform the SB implementation
Creating or revising part(s) Condition of Supply (COS) documents
Occasionally support on-site Service Bulletin proof installation/validation (may require travel)
Providing support or information to internal customers (Engineering, Technical Support group) and external customers
Participating in the SB peer review process

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Technical Writer - Service Automation

Medasource is seeking two Technical Writers on a contract basis to support docum...

Location

United States , Madison

Salary:

45.00 USD / Hour

Medasource

Expiration Date

Until further notice

Requirements

Experience writing technical documentation, service manuals, or SOPs for technical systems or equipment
Strong attention to detail and organizational skills
Excellent written communication and documentation skills
Experience working with structured documentation templates and formatting standards
Ability to collaborate with subject matter experts and cross-functional stakeholders
Ability to sign confidentiality and non-disclosure agreements
Experience supporting automation platforms, laboratory equipment, medical devices, or other complex hardware systems (preferred)
Experience working in regulated environments (preferred)
Familiarity with SOP development and controlled documentation processes (preferred)

Job Responsibility

Develop technical service and operations manuals for automation equipment
Draft and maintain Standard Operating Procedures (SOPs) for service and operational processes related to equipment
Update and convert existing SOP documentation to align with new documentation templates and formatting standards
Work with subject matter experts to gather information and ensure documentation accuracy
Translate complex systems, processes, and workflows into clear, concise written documentation
Ensure documentation meets internal quality, regulatory, and formatting standards
Maintain organized documentation and version control throughout the documentation process

What we offer

Contract position with potential opportunity for full-time conversion
Training provided to support onboarding to systems and processes
Flexible remote or hybrid work environment
Opportunity to work on impactful documentation projects for automation equipment and operational procedures
Medical insurance
Dental insurance
Vision insurance
Health Savings Account
Dependent Care FSA
Supplemental coverage

Fulltime

Engineering Technologist, Technical Services- Technical Writer Service Bulletin

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Holds a college diploma in Aircraft Maintenance, preferably in Avionics
Possesses prior experience as a technical writer
Expertise in service bulletin (SB) writing is highly desirable
Demonstrates the ability to work independently with minimal supervision in a hybrid work environment (minimum two days per week in the office)
Exhibits excellent writing and verbal communication skills in English and French
Is exceptionally detail-oriented and adapts to managing time-sensitive issues effectively
Proficient in reading and interpreting Engineering documents, including wiring diagrams and schematics, drawings, specifications, and maintenance manuals/publications
Shows strong command of Microsoft Office applications
Strong level of knowledge and experience of SGML/XML authoring tools, such as ArborText Adept Editor, Contenta, or Adobe FrameMaker

Job Responsibility

Researching and reviewing applicable Engineering documentation and other approved technical data from multiple sources
Writing clearly and concisely structured information within an SB or between multiple SBs
Preparing lists of parts, wiring processes, materials and tooling required to perform the SB implementation
Creating or revising part(s) Condition of Supply (COS) documents
Occasionally support on-site Service Bulletin proof installation/validation (may require travel)
Providing support or information to internal customers (Engineering, Technical Support group) and external customers
Participating in the SB peer review process

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Automotive Service Writer

Bob Howard Nissan is looking for an Experienced Automotive Service Writer/Adviso...

Location

United States , Oklahoma City

Salary:

Not provided

Group 1 Automotive

Expiration Date

Until further notice

Requirements

2 YEARS experience as a Dealership Service Advisor is required
CDK/ADP Dealer Services Experience a plus
High school diploma or equivalent
Valid driver license in the state that you will work and a good driving record
Great attitude with high-energy personality
Excellent customer service skills
Professional appearance and work ethic
Ability to work well in a process driven environment
Outstanding communication skills in both verbal and written
Strong desire to help people

Job Responsibility

Meet and greet service customers promptly in a professional and courteous manner
Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
Provide leadership to your team
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
Meet requirements of the state and federal law for automobile repair and consumer protection

What we offer

A True Four Day Work Schedule
Market Leading Pay, based on experience, Plus Bonuses
A Great Working Environment with the Latest Equipment
Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
Pinnacle Awards Program
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program

Fulltime

Assistant Service Manager/Service Writer

The Assistant Auto Service Manager supports the Service Manager in overseeing da...

Location

United States , Orange

Salary:

Not provided

AAMCO Franchise

Expiration Date

Until further notice

Requirements

Experience in automotive service advisory, customer service, or shop operations preferred
Strong communication and people skills—friendly, patient, and helpful
Ability to multitask and stay organized in a busy shop environment
Basic understanding of vehicle systems is a plus
Valid driver’s license and reliable transportation

Job Responsibility

Supports the Service Manager in overseeing daily operations of the service department
Ensuring exceptional customer service, efficient workflow, and high-quality vehicle repairs
Helps manage technicians, scheduling, and customer communication
Maintaining a safe, productive, and customer-focused environment

What we offer

Opportunities for advancement and professional development
Supportive team atmosphere where your ideas and growth matter
Additional benefits PTO, health options, bonuses, etc.

Fulltime

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