Service Writer

• Greet customers promptly and professionally as they arrive at the service department
• Actively listen to customer concerns and accurately document their service requests
• Review, correct, and finalize a high volume of work orders and invoices, ensuring 100% accuracy
• Troubleshoot work order discrepancies to ensure all information is correct
• Coordinate with mechanics to ensure their service notes are accurate, detailed, and complete (e.g., documenting a brake replacement)
• Communicate effectively with technicians to relay customer information and ensure proper service execution
• Clearly explain service details and technical information to customers
• Proactively upsell additional services or products that may benefit the customer’s vehicle performance and longevity
• Maintain a clean and organized workspace, ensuring all paperwork is completed accurately and filed correctly
• Follow up with customers regarding their vehicle status and any additional recommendations from technicians

• Minimum 3 years of experience as a Service Writer or Service Advisor (preferred)
• Mandatory experience from a heavy truck or heavy equipment company
• Demonstrated experience in a customer-facing role within the Skilled Trades or industrial sector
• Ability to work full-time, in-person at the Oshawa, Ontario location
• High school diploma or equivalent
• Proven reliability and punctuality
• Strong mechanical knowledge and aptitude, specifically related to heavy trucks and/or heavy equipment (experience with automotive brands is not applicable)
• Exceptional customer service and interpersonal skills
• must be "interpersonal" and able to build rapport with customers and colleagues
• Excellent communication skills, both verbal and written, to convey technical information clearly
• Meticulous attention to detail, especially for reviewing and correcting work orders and invoices
• Ability to thrive in a fast-paced environment while managing multiple priorities
• Strong organizational and administrative skills
• A positive attitude, reliability, and a willingness to learn are essential
• Proficiency with Microsoft Office

Experience with "Teledealer" or "CDK" software is a significant asset but not required

• Comprehensive benefits package including dental care, extended health care, and life insurance
• Generous RRSP match of 3.5%
• Excellent work-life balance with stable hours: 8:00 AM to 5:00 PM (42.5 paid hours per week)
• Paid time off, starting with three (3) weeks of vacation
• Eligibility for overtime pay
• Opportunity to join a growing company in a newly created role
• Work in an "easygoing and hard-working" team atmosphere
• On-site parking available
• Company events