Service Verification Associate

• Manage the current employee caseload by ensuring all timesheets are received by the weekly payroll deadline
• Verify and ensure timesheets are correctly filled out by the employee, reviewing for accuracy, and completeness
• Complete data entry and shift confirmation of all shifts worked in the appropriate Electronic Health Record (EHR) platform
• Communicate with employees to follow up on any timesheet errors that can be resolved without the assistance of the Care Coordination department
• Run EHR reports to send mass communications to employees with missing timesheets or shift discrepancies, providing clear instructions for corrections
• Follow up with employees through a text and/or phone call throughout the payroll week to collect any outstanding timesheets from the most recent payroll period and/or previous payroll periods
• Assist branches and the Quality Assurance Department with service verification audit requests related to manual timesheets
• Monitor and assist with employee compliance for clocking in and out using the Electronic Visit Verification (EVV) system
• Regularly monitor the EVV Dashboard to ensure clock in and clock out are properly recorded in the client's schedule
• Other duties as assigned.

• High school diploma or equivalent
• Computer literacy including working knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Self-motivated, detail-oriented and pragmatic
• a team player who is analytical and solution-focused
• Strong organizational and multitasking abilities, with the capacity to meet deadlines in a fast-paced environment

Proficiency in using Electronic Health Record (EHR) platforms and timekeeping systems preferred

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance