CrawlJobs Logo

Service User Engagement and Participation Lead

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom , Littlemore

Category Icon
Category:
Health and Beauty

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

31200.00 - 36400.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. The Engagement and Participation Lead provides leadership and operational oversight to embed lived experience across adult mental health services. The role ensures that people with lived experience, including peer workers, residents, and families can meaningfully shape service design, delivery, and improvement through co production and collaborative practice. Feedback and learning from people with lived experience is embedded across services.

Job Responsibility:

  • Develop, deliver, and evaluate the Adult Services lived experience strategy
  • Provide expert advice on co production, recovery approaches, and trauma informed practice
  • Attend key partnership meetings and represent Response (e.g., Oxfordshire Mental Health Partnership Involvement Group)
  • Develop strong partnerships with external organisations to improve meaningful activity and self-worth for residents
  • Ensure lived experience perspectives influence improvement across Response and partner organisations
  • Gather client views, collate feedback, implement changes, and embed “you said, we did” mechanisms
  • Develop opportunities for people with lived experience to participate, volunteer, or work within Response (e.g., projects, interview panels, peer support roles)
  • Develop strategy and approaches that build positive, trusting relationships with families and carers
  • Recruit, supervise, coach, and support the Lived Experience Support Worker
  • Provide reflective practice, skills development, and wellbeing support for lived experience staff
  • Build strong relationships with community partners and lived experience networks to increase meaningful engagement
  • Support services in developing and delivering client and family/friend engagement
  • Monitor and evaluate the impact of lived experience involvement and report findings to management
  • Collect & analyse data that demonstrates our impact across the services
  • Support communications for engagement and participation, including newsletters and client stories
  • provide content for social media and organisational engagement
  • Build strong working relationships with managers across adult services to ensure standards are met
  • Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People

Requirements:

  • Educated to A Level or equivalent
  • Knowledge of national requirements and drivers for client, carer, family experience and involvement
  • Strong understanding of co production, recovery principles, and trauma informed practice Mechanisms for gathering feedback
  • Detailed understanding of mental health and wellbeing challenges
  • Knowledge of Safeguarding procedures
  • Engaging with clients, their family and friends individually and in groups
  • Able to run focus groups, engagement and larger events confidently and effectively
  • Ability to understand and analyse data and utilise this to inform onward actions or decision making
  • Strong relationship building and coaching skills including relations with individuals using services, staff, internal and external stakeholders
  • Excellent verbal and written communication skills, with attention to detail and ability to adapt this for the intended audience
  • Able to work across large geographical area and travel when desired to projects across different counties
  • A genuine interest in mental health and well-being with a commitment to delivering Response's mission
What we offer:
  • 33 days annual leave (inclusive of bank holidays)
  • Blue Light card and other discounted shopping
  • Employee Assistance Plan - with access to free counselling
  • Cycle to Work Scheme (after probation)
  • Enhanced family friendly leave
  • Flexible and agile working opportunities (role dependent)
  • Professional qualification sponsorship and study leave
  • £500 refer a friend bonus scheme
  • Optional health cash care plan with money off prescriptions and treatments
  • Wellbeing hub and mental wellbeing support app – approved by NHS
  • Free flu jabs
  • Free DBS application

Additional Information:

Job Posted:
February 16, 2026

Expiration:
March 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
360 Resourcing Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Service User Engagement and Participation Lead

New

Clinical Nurse Manager 2 - Cardiac Catheterisation Labs

The Clinical Nurse Manager 2 / Department Manager (Cardiac Catheterisation lab) ...
Location
Location
Ireland , South Dublin, Co. Dublin
Salary
Salary:
Not provided
hermitageclinic.ie Logo
Blackrock Health Hermitage Clinic
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrate the ability to lead on clinical practice and service quality
  • Demonstrate promotion of evidence-based decision making
  • Demonstrate practitioner competence and professionalism
  • Demonstrate behaviours to practice nursing in line with the Values for Nurses and Midwives in Ireland
  • Demonstrate the ability to plan and organise effectively
  • Demonstrate the ability to build, lead and manage a team
  • Demonstrate strong interpersonal skills including the ability to build and maintain relationships
  • Demonstrate strong communication and influencing skills
  • Demonstrate initiative and innovation in the delivery of service
  • Demonstrate resilience and composure
Job Responsibility
Job Responsibility
  • Provide clinical, management and professional leadership to nursing and allied staff to ensure that nursing care is delivered to a high standard
  • Effectively manage the nursing resource
  • Contribute to the on-going implementation of the nursing strategy
  • Manage patient care to ensure the highest professional standards using an evidence based, care planning approach
  • Be responsible for the co-ordination, assessment, planning, delivery and review of service user care by all staff in designated area(s)
  • Ensure the provision of safe, comprehensive nursing care to service users according to the Code of Professional Conduct
  • Manage own caseload in accordance with the needs of the post
  • Participate in teams / meetings / committees as appropriate
  • Facilitate co-ordination, co-operation and liaison across healthcare teams and programmes
  • Collaborate with service users, family, carers and other staff in treatment / care planning
What we offer
What we offer
  • Competitive salary
  • Onsite parking
  • Pension
  • Annual bonus*
  • Discounted café
  • Sports and Social club
  • Employee Assistance Programme
  • Discounted onsite pharmacy
  • Fulltime
Read More
Arrow Right
New

Technical Architect

We are looking for an exceptional Technical Architect to join our growing team. ...
Location
Location
United States , Denver; New York; Palo Alto
Salary
Salary:
120000.00 - 145000.00 USD / Year
workato.com Logo
Workato
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or equivalent education in Computer Science, Software Engineering, or in a related field
  • 5+ years of technology transformation consulting, including implementation experience with one or more common integration or middleware solutions and/or API management solutions
  • Experience in end-to-end solution architecture and implementation on SAP PI/PO and SAP Integration Suite
  • Strong knowledge of SAP interfacing technologies, configuration and troubleshooting (Idoc, RFC, OData, SOAP WebServices, etc)
  • Familiarity with SAP architecture, key SAP methodologies and frameworks (Clean Core, ISA-M, etc)
  • Proven results leading and overseeing customer and/or partner success in the following domains: front-end and back-end solution architecture, enterprise architecture, development, and test/release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs
  • Experience documenting business processes and applying technology to optimize and automate these processes
  • Ability to travel to the client site up to 25%
Job Responsibility
Job Responsibility
  • Participating as a SAP integration SME in professional services engagements
  • Participate as a lead architect in professional services engagements such as customized customer onboarding, statements of work,and other customer enablement activities
  • Contributing to our global SAP practice by creating or enhancing content such as Workato Community content, reference demos and presentations, white papers, best practices, architecture patterns, and online courses for use by customers, partners and Workato teams
  • Lead business requirements sessions
  • Develop architectural designs for customer integrations and automations
  • Conduct recipe reviews
  • Advise on unit testing best practices
  • Advise on integration testing and user acceptance testing best practices
  • Conduct production readiness assessments
  • Advise on production deployment procedures
What we offer
What we offer
  • vibrant and dynamic work environment
  • multitude of benefits they can enjoy inside and outside of their work lives
  • perks
  • equity
Read More
Arrow Right

Senior UI/UX Designer

HSBC is enhancing the utilisation of Generative AI to boost colleagues' producti...
Location
Location
Poland
Salary
Salary:
Not provided
https://www.hsbc.com Logo
HSBC
Expiration Date
February 20, 2026
Flip Icon
Requirements
Requirements
  • Experience in UI/UX design, specifically with web applications, design systems, and user research
  • Experience with user research methods to inform design decisions
  • Knowledge of emerging technologies such as Artificial Intelligence and Generative Artificial Intelligence (AI/GAI)
  • Exceptional interpersonal and communication skills, with the ability to articulate AI concepts to technical and non-technical audiences
  • Strong written and verbal communication skills to effectively convey information to users and engage stakeholders
  • Strong ability to analyse data and translate insights into strategic actions and design
  • Proactive attitude, self-motivated, goal-oriented, and passionate about staying up to date on the latest technology advancements and their benefits to financial services
Job Responsibility
Job Responsibility
  • Execute a user experience strategy that aligns with the goals of the LLM-based productivity tool, ensuring it meets the needs of colleagues and enhances productivity
  • Support the design standards by utilising CX best practices, libraries, and frameworks to build production code and deliver a best-in-class experience for end users
  • Ensure that the interface is not only functional but also visually appealing and intuitive to the users
  • Report on UX impact using qualitative and quantitative metrics & analyse user research data to inform design decisions and improve user experience
  • Collaborate with various teams, including product owners, developers, and users to integrate design solutions that support business objectives and user needs
  • Work in a structured manner to align with Technology and Product teams: JIRA, Kanban boards, and CICD pipeline (Azure Devops Pipeline)
  • Collaborate with Engagement Lead and participate in user research and journey design where required to gain better insight into user requirements, trends and habits
  • Stay abreast of industry trends and incorporate innovative design practices to maintain the application as a best-in-class productivity tool
What we offer
What we offer
  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN)
  • Corporate parties & events
  • CSR initiatives
  • Nursery and kindergarten discounts
  • Fulltime
!
Read More
Arrow Right

Digital Product Designer

Join Aquent as we partner with a leading global financial institution dedicated ...
Location
Location
Canada , Toronto
Salary
Salary:
72.00 - 77.00 CAD / Hour
aquent.com Logo
Aquent
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BA/BS degree in Design (e.g., interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field, or equivalent practical experience
  • A compelling portfolio showcasing application design samples
  • A minimum of 5 years of experience in designing web and native mobile applications
  • Strong technical understanding of mobile platforms
  • Strong understanding of design systems and their application
  • Demonstrated experience in an applied research setting, including integrating user research into product designs and design practices
  • Proven ability to articulate design strategy, rationale, and logic, clearly describing benefits and highlighting risks associated with design decisions
  • Expertise with industry-standard design, prototyping, and research tools such as Figma, Mural, UserTesting.com, Alida, and Maze
Job Responsibility
Job Responsibility
  • Design Strategy & Vision (20%): Apply a profound understanding of user interface patterns and behaviors to enhance user comprehension and optimize task performance
  • Utilize advanced visualizations and interactions to facilitate analytical thinking, especially with large datasets
  • Lead design critiques, evaluate interactions for inclusivity, and provide expert guidance to cross-functional teams and stakeholders
  • Facilitate engaging ideation sessions and collaborative design activities to foster innovation
  • Serve as the primary subject-matter expert for interaction design within the product design team
  • Web and Mobile Artifact Creation (60%): Inform design decisions by applying a comprehensive understanding of interaction design theory, visual design theory, research data, and industry best practices
  • Develop complex low-fidelity sketches, wireframes, and prototypes to explore, communicate, and validate design concepts effectively
  • Create sophisticated prototypes that provide precise delivery specifications for development teams
  • Present interaction design work with clarity and conviction to senior stakeholders, articulating design rationale and impact
  • Research and Testing (20%): Collaborate closely with cross-functional teams, including design researchers and product stakeholders, to inform design decisions through research discussions, user testing, and data analysis
What we offer
What we offer
  • subsidized health, vision, and dental plans
  • paid sick leave
  • retirement plans with a match
Read More
Arrow Right
New

Registered Manager

Spectra Care LTD, part of the Optimo Care Group, is an ambitious and forward thi...
Location
Location
United Kingdom , Hastings
Salary
Salary:
43000.00 - 45000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2 years’ experience within a health and social care setting
  • At least 2 years’ experience in an operational management role
  • Experience of supported living and domiciliary care services
  • Proven experience managing and developing effective teams
  • Strong understanding of current legal and regulatory frameworks
  • Excellent communication and leadership skills
  • Strong organisational and prioritisation skills
  • Ability to manage performance, motivate others, and meet deadlines
  • Ability to respond effectively to emergencies and work under pressure
  • IT literate with strong reporting and documentation skills
Job Responsibility
Job Responsibility
  • Ensure the delivery of high quality, person centred care that promotes independence, dignity, and choice
  • Maintain staffing levels at 110% capacity, identifying recruitment needs and working closely with the Recruitment Team
  • Oversee effective matching of care staff to service user needs
  • Ensure changes in service users’ needs are identified and responded to promptly
  • Respond to all new referrals within contractual and organisational timescales
  • Maintain strong communication and relationships with commissioners, service users, relatives, and professionals
  • Ensure the office is appropriately resourced during office hours and an effective out-of-hours on-call service is in place, including spot checks
  • Investigate and respond to complaints and concerns in line with organisational policy
  • Register with the Care Quality Commission as Registered Manager and maintain responsibility for regulatory compliance
  • Ensure compliance with the Health & Social Care Act 2008 (Regulated Activities) Regulations 2014 and CQC guidance
What we offer
What we offer
  • Flexible Working: Full-time, permanent contracts with flexibility to support work-life balance
  • Comprehensive Training: Access to the Optimo Learning Academy with ongoing training and development
  • Career Progression: Opportunities for career advancement within a growing organisation
  • Supportive Team Environment: A friendly and supportive team committed to delivering the highest standards of care
  • Employee Assistance Programme: Health Assured EAP providing professional support whenever life throws challenges your way
  • Reward Gateway: Recognition, rewards, and access to a wide range of non-salary benefits
  • Fulltime
Read More
Arrow Right

Person in charge

Communicare is looking for an empathetic, patient and dependable Person in Charg...
Location
Location
Ireland , Ballyhaunis
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum qualification required: Social Care Degree or Psychiatric Nurse, fully registered with the NMBI
  • Minimum of 3 years working in the supervisory role in the field of social/health care
  • Experience in delivering high quality residential and respite service in accordance with HIQA standards
  • Experience working with people within the disability or mental health sectors
Job Responsibility
Job Responsibility
  • To act as the Person in Charge of the Designated Centre, ensuring that service provision adheres to internal and external quality and registration standards
  • To ensure management and administration of all resources are in accordance with all relevant Safety, Health, Welfare and Hygiene regulations
  • To ensure the compliance with legislation, standards, and regulation at all levels of service delivery
  • To always ensure quality and safety of service provision
  • To manage the service where Service Users wishes and needs are met with their active participation and engagement
  • To lead, inspire, and direct the operational team to facilitate strong cooperative working ethos between team members
  • To work in collaboration with Senior Management in Communicare to promote high quality service delivery, ensuring the continuous embedding of best practice
  • To identify, manage, report, and address any operational risk. To implement mitigating interventions, policies, procedures and action plans established in conjunction with the Senior Management team
What we offer
What we offer
  • Healthcare: Access to comprehensive healthcare services for you and your family
  • Pension: Participation in our pension scheme
  • 24-hour On-Call Support
  • Comprehensive Induction Process
  • Extensive Training Programme
  • Ongoing Mentoring and Support
  • Continuous Professional Development
  • Career Progression Opportunities
  • Employee Assistance Programme for staff and their families
  • TaxSaver Commuter Ticket Scheme
  • Fulltime
Read More
Arrow Right

Person In Charge

As Person In Charge, you will be an essential part of our Residential Care team,...
Location
Location
Ireland , Craughwell
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum qualification required: Social Care Degree or Psychiatric Nurse, fully registered with the NMBI
  • Minimum of 3 years working in the supervisory role in the field of social/health care
  • Experience in delivering high quality residential and respite service in accordance with HIQA standards
  • Experience working with people within the disabilities or mental health services
Job Responsibility
Job Responsibility
  • To act as the Person in Charge of the Designated Centre, ensuring that service provision adheres to internal and external quality and registration standards
  • To ensure management and administration of all resources are in accordance with all relevant Safety, Health, Welfare and Hygiene regulations
  • To ensure the compliance with legislation, standards, and regulation at all levels of service delivery
  • To always ensure quality and safety of service provision
  • To manage the service where Service Users wishes and needs are met with their active participation and engagement
  • To lead, inspire, and direct the operational team to facilitate strong cooperative working ethos between team members
  • To work in collaboration with Senior Management in Communicare to promote high quality service delivery, ensuring the continuous embedding of best practice
  • To identify, manage, report, and address any operational risk. To implement mitigating interventions, policies, procedures and action plans established in conjunction with the Senior Management team
What we offer
What we offer
  • Healthcare: Access to comprehensive healthcare services for you and your family
  • Pension: Participation in our pension scheme
  • 24-hour On-Call Support
  • Comprehensive Induction Process
  • Extensive Training Programme
  • Ongoing Mentoring and Support
  • Continuous Professional Development
  • Career Progression Opportunities
  • Employee Assistance Programme for staff and their families
  • TaxSaver Commuter Ticket Scheme
  • Fulltime
Read More
Arrow Right

Person In Charge

As Person In Charge, you will be an essential part of our Residential Care team,...
Location
Location
Ireland , Craughwell
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum qualification required: Social Care Degree or Psychiatric Nurse, fully registered with the NMBI
  • Minimum of 3 years working in the supervisory role in the field of social/health care
  • Experience in delivering high quality residential and respite service in accordance with HIQA standards
  • Experience working with people within the disabilities or mental health services
Job Responsibility
Job Responsibility
  • To act as the Person in Charge of the Designated Centre, ensuring that service provision adheres to internal and external quality and registration standards
  • To ensure management and administration of all resources are in accordance with all relevant Safety, Health, Welfare and Hygiene regulations
  • To ensure the compliance with legislation, standards, and regulation at all levels of service delivery
  • To always ensure quality and safety of service provision
  • To manage the service where Service Users wishes and needs are met with their active participation and engagement
  • To lead, inspire, and direct the operational team to facilitate strong cooperative working ethos between team members
  • To work in collaboration with Senior Management in Communicare to promote high quality service delivery, ensuring the continuous embedding of best practice
  • To identify, manage, report, and address any operational risk. To implement mitigating interventions, policies, procedures and action plans established in conjunction with the Senior Management team
What we offer
What we offer
  • Healthcare: Access to comprehensive healthcare services for you and your family
  • Pension: Participation in our pension scheme
  • 24-hour On-Call Support
  • Comprehensive Induction Process
  • Extensive Training Programme
  • Ongoing Mentoring and Support
  • Continuous Professional Development
  • Career Progression Opportunities
  • Employee Assistance Programme for staff and their families
  • TaxSaver Commuter Ticket Scheme
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy