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Bureau Veritas Certification CZ, s.r.o. Logo Bureau Veritas Certification CZ, s.r.o. · IT - Administration

Service Transition Specialist

India, Noida · Job Posted April 23, 2026
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Job Responsibility

  • Develop detailed transition plans, coordinate resources for teams moving to ITSM tool SMAX and processes
  • Define and implement the Service Introduction and mechanisms that will be globally applied to all new service introductions and adjustments to existing services – Planning, managing and coordination of the new or changed services from development into live environment
  • Act as a bridge between project teams and operational support to ensure alignment and communications for transitions
  • Develop and execute communication strategies and plans to effectively communicate ITSM tool SMAX features, processes, updates, and best practices to stakeholders
  • Run Service Transition processes on projects and value stream deliveries to assess and ensure the smooth delivery or services into operational use
  • Ensure all support functions are aware, prepared and capable of supporting any new services deployed
  • Collaborate with cross-functional teams to gather feedback, identify user needs, and tailor communication and education efforts accordingly
  • Capture and share knowledge about services and fostering organizational learning
  • Provide ongoing support and guidance to IT end-users, addressing inquiries and resolving issues related to SMAX usage
  • Ensure that the product line team is ready to be onboarded onto SMAX – documentation, group management and assignment of appropriate roles
  • Stay up-to-date with industry trends and advancements in ITSM solutions to continuously improve communication and education strategies
  • Create engaging content for various platforms including MS Teams, emails, and webinars to drive awareness and adoption of SMAX
  • Monitor and evaluate the effectiveness of communication and education initiatives, making adjustments as needed to optimize impact

Requirements

  • ITIL 4 certified
  • Have an in-depth understanding of Service Management Framework principles and processes with strong Service transition management experience
  • Empathy and patience: Understanding and considering the perspectives and needs of end-users and providing support with patience and empathy
  • Collaboration and teamwork: Working effectively with cross-functional teams to achieve common goals and drive successful Service transitions
  • Adaptability: Flexibility to adjust communication and education strategies based on feedback, evolving requirements, and changing circumstances
  • Creativity: Ability to develop engaging and innovative communication and educational content to capture the attention of end-users
  • Problem-solving skills: Identifying issues or barriers to adoption and developing solutions to address them effectively
  • Organizational skills: Managing multiple tasks and priorities efficiently while ensuring attention to detail and meeting deadlines
  • Cultural sensitivity: Understanding and respecting cultural differences to effectively communicate and engage with a diverse international team and user community
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