CrawlJobs Logo

Service Transition Manager

ans.co.uk Logo

ANS Group

Location Icon

Location:
United Kingdom , Manchester

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a Service Transition Manager, you will drive exceptional onboarding outcomes for Managed Services customers and for ANS. You'll take ownership of the customer experience throughout onboarding and ensure that ANS meets its internal onboarding KPIs. Reporting into the Head of Managed Services as part of the MS Senior Management Team (SMT), you will work across all internal stakeholders involved in onboarding services for customers. You'll provide governance, own processes, lead continuous service improvement (CSI), manage escalations, and deliver customer‑facing support to the Customer Success Unit as part of onboarding engagements.

Job Responsibility:

  • Governance: Improve and maintain reporting across all technologies
  • Ensure STAC criteria are followed for every onboarding
  • Train stakeholders involved in onboarding
  • Deliver monthly onboarding status and service reports (STAC compliance, CSAT/NPS)
  • Attend IKOM and handover meetings to advocate for customer experience and ensure STAC and service acceptance are complete
  • Identify onboarding risks, delays, and D365 governance gaps
  • Customer: Maintain a customer‑obsessed approach from Sales to Service
  • Provide customer‑facing onboarding support for CSMs
  • Collect customer feedback through interviews and NPS
  • Process Ownership: Own SDP19 Customer Onboarding and all Service Onboarding & Transition processes
  • Ensure all required documentation is in place (STAC, onboarding materials, prerequisites)
  • Chair weekly MS Contract Board
  • Oversee transition of new/changed services into BAU
  • Define and manage onboarding escalation pathways
  • Manage the VoC process
  • Continuous Service Improvement: Enhance processes and tooling to improve efficiency and governance
  • Drive improvement in onboarding including delivery efficiency, STAC version control, trend analysis, and customer satisfaction
  • Work with Solution Area Leads to improve Book‑to‑Bill and overall customer onboarding experience

Requirements:

  • Strong experience in CSM, IT Service Management or IT Operations
  • ITIL or Agile aligned
  • Managing customers (Internal or External)
  • Escalation management
  • Track record of delivering CSI at a customer, process or service level
  • Proven track record of delivering excellent service onboarding outcome for customers
  • Desire to build strong commercial understanding of business opportunities and risks relating to service onboarding
  • An excellent customer facing persona, strong communication skills, and ability to communicate at all levels including exec
  • Someone who is organised and self-motivated
  • Strong time management and prioritization skills
  • Ability to influence and lead multiple stakeholders with different priorities
What we offer:
  • 25 days’ holiday, plus you can buy up to 5 more days
  • Birthday off
  • An extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match and 4 x life assurance
  • Flexible working and work from anywhere for up to 30 days per year (some exceptions)
  • Maternity: 16 weeks’ full pay
  • Paternity: 3 weeks’ full pay
  • Adoption: 16 weeks’ full pay
  • Company social events
  • Electric car scheme
  • 12 days of personal growth development time
  • Ride to Work Scheme

Additional Information:

Job Posted:
February 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
ANS Group - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Service Transition Manager

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...
Location
Location
India , Pune
Salary
Salary:
Not provided
avaloq.com Logo
Avaloq
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University or higher education degree and/or operational experience in Banking Operations
  • Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
  • Good knowledge of MS Office
  • Good communication with a process-orientation and ability to understand complex situations
  • Pro-active and can-do attitude with a high level of integrity and reliability
  • Great flexibility and willingness to learn
  • Strong operational risk understanding
  • Analytical, communication and flexibility/adaptability skills
  • Availability to work following EMEA shift
  • Fluency in English
Job Responsibility
Job Responsibility
  • Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
  • Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
  • Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
  • Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
  • Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
  • Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
  • Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
  • Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
  • Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
  • Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes
What we offer
What we offer
  • Annual bonus
  • Flexible working
  • Instant recognition
  • Access to Udemy for professional and personal learning
  • Fulltime
Read More
Arrow Right

Liquid Finance Transition Manager

Join us at Barclays as a Liquid Finance Transition Manager, where you will be re...
Location
Location
China , Hong Kong
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrate experience in a client facing financial services industry - a prior role in Transition Management, Prime Client Services or other Prime Services Client Facing roles is preferred
  • Have a working understanding of the Hedge Fund and Asset Manager landscape, with focus on clearing, settlement and financing across products and strategies
  • Have a working knowledge of products including Cash Equities, Bonds, Repo, Equity Synthetics, Exchange Traded Derivatives, OTC Clearing and FXPB
  • Be detail oriented, with the ability to work in a resourceful manner but in a team environment with the ability to build internal and external stakeholder relationships
  • Demonstrate willingness to improve processes and enhance end to end workflow
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda
  • Ability to manage multiple demanding items at a given time
Job Responsibility
Job Responsibility
  • Onboarding clients across multiple platforms and markets that we currently offer trading and investment opportunities for
  • Manage relationships of various internal stakeholders ranging from Sales, Tax, Legal, Credit, KYC, and Operations
  • Serve as the primary point of contact for clients, handling the day-to-day dialogue and action
  • Responsible for end-to-end coordination of all new clients onto the Barclays platform across Equity Financing, Fixed Income Repo and Prime Brokerage, Futures Execution and Clearing, OTC Clearing and FXPB
  • Working with clients to optimise the Liquid Financing relationship
  • Provide best-in-class service and escalation oversight
  • Primary contact for Liquid Financing clients in areas such as trading, risk, billing and reporting
  • Provide expertise on industry and regulatory initiatives
  • Subject matter expert for our clients, with a deep understanding of each client’s business mix, operational requirements and product sensitivities
  • Fulltime
Read More
Arrow Right

Service Level Manager

At Sopra Steria’s OptimAI team, we help customers optimize and simplify core ope...
Location
Location
Belgium , Brussels
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in service delivery, service level management, or IT support in an enterprise environment
  • Familiarity with ITIL principles and continuous improvement methodologies
  • Ability to translate customer needs into actionable service and operational improvements
  • Strong communication and stakeholder management skills
  • Experience supporting complex or business-critical software applications is a strong asset
  • Hands-on experience with ITSM tools (e.g., 4me, ServiceNow, or similar)
  • Languages: Dutch and English are required
  • French is a plus.
Job Responsibility
Job Responsibility
  • Ensure operational continuity and SLA-compliant service delivery across your customer portfolio
  • Guide CuCa consultants in their daily execution and customer interactions
  • Lead service review meetings and communicate clearly through reports and dashboards
  • Align third-party services with contractual and technical standards
  • Identify and drive continuous service improvements, both operational and strategic
  • Act as a trusted advisor, spotting opportunities for system-wide optimizations beyond CuCa scope
  • Contribute to our ambition to evolve towards intelligent support services, including AI-driven capabilities
  • Promote knowledge sharing and ensure the Customer Knowledge Base remains a living reference
  • Provide input for budget follow-up and support contract renewals
  • Guide the onboarding of new customers, ensuring a smooth transition into operational support.
What we offer
What we offer
  • Mobility options (including a company car)
  • Insurance coverage
  • Meal vouchers
  • Eco-cheques
  • Continuous learning opportunities through the Sopra Steria Academy
  • Team events.
Read More
Arrow Right

Embedded Transitional Care Manager

The Embedded Transitional Care Manager - RN (TCM-RN) plays a critical role in en...
Location
Location
United States , Indianapolis
Salary
Salary:
54095.00 - 116760.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • An active RN license within the state of practice in good standing
  • willingness to obtain cross-state licensure, as needed
  • Certified Case Manager (CCM) or equivalent case management certification required, or willingness to obtain within 12 months of hire
  • 2+ years’ experience in transitional nursing, discharge planning, nursing case management, or home health
  • experience in utilization management preferred
  • knowledge of Medicare/Medicaid and NCQA regulatory transitions of care criteria
  • exceptional communication skills and customer service orientation
  • innovative and independent problem-solving skills
  • ability to monitor and evaluate opportunities for cost-effective care options with high-quality outcomes
  • Spanish-speaking preferred but not required
Job Responsibility
Job Responsibility
  • Manage patients through transitions of care, either face to face in the facility or telephonically
  • advocate for the patient throughout the care continuum
  • identify opportunities for workflow improvements and partnerships
  • maintain real-time records of patient transitions
  • engage with physicians, case managers, and hospitalists
  • coordinate follow-up care, medication reconciliation, and discharge planning
  • collaborate with internal stakeholders and regional leaders on transitions initiatives
  • participate in training, documentation, tracking, and quality assurance
What we offer
What we offer
  • Mission-focused career
  • paid vacation and sick time
  • investment/retirement 401K match options
  • health insurance, vision, and dental benefits
  • affordable medical plan options
  • no-cost programs for health and wellness
  • tuition assistance
  • flexible schedules
  • family leave
  • dependent care resources
  • Fulltime
Read More
Arrow Right

Embedded Transitional Care Manager RN

Oak Street Health takes a team-based approach to providing outstanding patient c...
Location
Location
United States , Rockford
Salary
Salary:
66575.00 - 142576.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • An active RN license within the state of practice in good standing
  • Willingness to obtain cross-state licensure, as needed
  • Certified Case Manager (CCM) or equivalent case management certification required, or willingness to obtain within 12 months of hire
  • 2+ years’ experience in transitional nursing, discharge planning, nursing case management, or home health
  • Experience in utilization management preferred
  • Knowledge of Medicare/Medicaid and NCQA regulatory transitions of care criteria
  • Exceptional communication skills and customer service orientation
  • Innovative and independent problem solving skills
  • Ability to monitor and evaluate opportunities for cost-effective care options with high-quality outcomes
  • Spanish-speaking preferred but not required
Job Responsibility
Job Responsibility
  • Manage patients through transitions of care
  • Advocate for the patient throughout the care continuum
  • Identify opportunities for improved program workflows
  • Maintain real-time and accurate records of patient status
  • Adhere to CMS, state specific and NCQA compliance criteria
  • Evaluate patient status post-ED visit or observation stay
  • Triage to determine appropriate follow up care
  • Engage directly with inpatient physicians, case managers, medical directors, and hospitalists
  • Coordinate with the Utilization Management team
  • Conduct structured clinical assessment to identify post-discharge needs
What we offer
What we offer
  • Paid vacation, sick time, and investment/retirement 401K match options
  • Health insurance, vision, and dental benefits
  • Affordable medical plan options
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access
  • Fulltime
Read More
Arrow Right

Services Operations Program Manager

We are seeking a Services Operations Program Manager to lead the strategic and o...
Location
Location
United States , Austin; Secaucus
Salary
Salary:
117120.00 - 175680.00 USD / Year
amd.com Logo
AMD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience in contingent workforce management, supplier operations, or MSP/Vendor Management Office (VMO) environments
  • Proven success in managing large supplier networks across multiple geographies
  • Strong financial acumen and experience with spend forecasting, budgeting, and variance tracking
  • Excellent stakeholder management and communication skills
  • Strong analytical, reporting, and data validation abilities
  • Bachelor’s degree in Business, Supply Chain Management, Finance, or a related field preferred
Job Responsibility
Job Responsibility
  • Align contingent workforce strategies with evolving business needs, skills, and locations
  • Manage transitions to new Managed Service Providers (MSPs) and coordinate supplier changes, including new engagements and exits
  • Partner with Procurement and business leaders to assess supplier performance, continuity, and financial impact
  • Support Annual Operating Plan (AOP), Project Budget Alignment (PBA), and Long-Range Planning (LRP) processes
  • Partner with procurement for bill rate changes, supplier escalations, and performance improvement initiatives
  • Support sourcing activities by coordinating contingent worker needs across suppliers and countries
  • Work with procurement to maintain accurate and current Statements of Work (SOWs), blanket POs, and bill rate data
  • Validate invoices, timesheets, and expenses to ensure compliance with SOW terms and financial accuracy
  • Partner with IT to support equipment provisioning for contingent workers
  • Maintain a master database tracking headcount, spend, bill rates, and tenure by supplier and country
  • Fulltime
Read More
Arrow Right

Manager, Professional Services PreSales

We are seeking a Professional Services Sales Specialist to accelerate our abilit...
Location
Location
United States , San Francisco
Salary
Salary:
144000.00 - 172000.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in Professional Services sales scoping, technical solutions consulting, or a similar customer-facing role in SaaS
  • Proven track record in creating accurate, customer-ready SOWs that led to successful project delivery
  • Strong commercial acumen and ability to partner with Sales to drive revenue
  • Excellent stakeholder management, negotiation, and communication skills
  • Familiarity with SaaS automation, integrations, and change management best practices
  • Proof of eligibility to work in the United States is required
Job Responsibility
Job Responsibility
  • Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics
  • Translate discovery insights into right-sized, outcome-focused service packages based on our core principles and methodology
  • Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines
  • Partner with Sales and Solutions to position services early in the sales cycle
  • Develop and maintain scoping templates, pricing calculators, and reusable playbooks
  • Serve as the “single source of truth” for Professional Services scoping standards across the GTM org
  • Work closely with ProServ and R&D teams to validate scope assumptions and lessons learned from prior engagements
  • Develop scoping tools to facilitate self-serve scoping on certain opportunities
  • Collect feedback to continuously improve the scoping framework
  • Work with the Partnerships team to build translation of scope to partner SOWs
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family
  • Fulltime
Read More
Arrow Right

Manager, Professional Services PreSales

We are seeking a Professional Services Sales Specialist to accelerate our abilit...
Location
Location
United States , Chicago
Salary
Salary:
129600.00 - 154800.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in Professional Services sales scoping, technical solutions consulting, or a similar customer-facing role in SaaS
  • Proven track record in creating accurate, customer-ready SOWs that led to successful project delivery
  • Strong commercial acumen and ability to partner with Sales to drive revenue
  • Excellent stakeholder management, negotiation, and communication skills
  • Familiarity with SaaS automation, integrations, and change management best practices
  • Proof of eligibility to work in the United States is required
Job Responsibility
Job Responsibility
  • Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics
  • Translate discovery insights into right-sized, outcome-focused service packages based on our core principles and methodology
  • Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines
  • Partner with Sales and Solutions to position services early in the sales cycle
  • Develop and maintain scoping templates, pricing calculators, and reusable playbooks
  • Serve as the “single source of truth” for Professional Services scoping standards across the GTM org
  • Work closely with ProServ and R&D teams to validate scope assumptions and lessons learned from prior engagements
  • Develop scoping tools to facilitate self-serve scoping on certain opportunities
  • Collect feedback to continuously improve the scoping framework
  • Work with the Partnerships team to build translation of scope to partner SOWs
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy