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Service Transition Lead

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Metcash

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Location:
Australia , Macquarie Park

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to: Grow your career with tailored development programs; Make your mark in a high-performing, values-led team; Thrive your way with flexible work options

Job Responsibility:

  • Drive embedded change execution, assessing impacts, supporting adoption, and preparing teams for successful go-live
  • Ensure service transition and operational readiness, including runbooks, support models, and handover to BAU teams
  • Lead business analysis and process mapping across cyber remediation initiatives, defining requirements, controls, and future-state operating models
  • Partner across Cyber, IT Risk, SecOps, and vendors to translate technical changes into clear business outcomes
  • Support delivery by managing dependencies, risks, and readiness gaps across multiple initiatives
  • Strengthen control embedding and audit readiness, ensuring solutions are documented, owned, and sustainable

Requirements:

  • Strong experience in cyber security programs, service transition, business analysis, or risk remediation within complex environments
  • Proven ability to drive change and transition initiatives without dedicated change resources
  • Solid understanding of security frameworks (NIST, ISO 27001, ASD Essential Eight, SOCI)
  • Confidence working across technical and business teams, with the ability to simplify complex concepts
  • Excellent stakeholder engagement, communication, and organisational skills
  • A proactive, detail-oriented mindset with the ability to manage multiple priorities in fast-paced environments
What we offer:
  • Extra Leave: 2 well-being days, 1 volunteer day
  • Career Growth: Endless learning and development opportunities
  • Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
  • Inclusive Culture: Bronze Employer for LGBTQ Inclusion
  • Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
  • Mental Health: Gold accreditation by Mental Health Australia
  • Flexibility: Flex Ready and Family Friendly Workplace accredited

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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