CrawlJobs Logo

Service Transition & Change Assurance Manager

https://www.wellsfargo.com/ Logo

Wells Fargo

Location Icon

Location:
United States , Charlotte

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Job offer has expired

Job Description:

Wells Fargo is seeking a Service Transition & Change Assurance Lead to join the Global Payments & Liquidity Technology (GPLT) organization. This role sits at the intersection of engineering, operations, risk, and production support, and plays a critical role in ensuring that technology changes and new services are introduced into production environments safely, predictably, and with full operational readiness across the payments estate. The environment is highly regulated and high-volume, so this role requires a strong controls mindset, sound judgment, and the ability to challenge delivery teams when readiness or risk standards are not met.

Job Responsibility:

  • Independently drive service transition and change assurance activities across applications and platforms
  • Review upcoming changes and deployments to ensure readiness, risk, and Non-Functional Requirements (NFRs) are adequately addressed
  • Partner closely with engineering, infrastructure, SRE, production support, service management, and risk teams
  • Validate that services meet key NFR expectations (resiliency, automation, performance, scalability, monitoring) before production onboarding
  • Support post-implementation reviews and embed lessons learned into improved transition and change practices
  • Produce clear status, risk, and readiness reporting for senior technology leadership

Requirements:

  • 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • ITIL Foundation (V3 or V4)
  • Strong understanding of ITSM / ITIL change lifecycle and governance
  • Experience working in large-scale, complex, regulated technology environments or Financial Services
  • Experience reviewing production changes for risk, readiness, and operational impact
  • Exposure to permit-to-operate, service acceptance, or transition gating models
  • Familiarity with ServiceNow or similar ITSM tooling
  • SRE, production engineering, or DevOps background, particularly the ability to understand and challenge NFR compliance
  • Experience or strong conceptual understanding of treating NFRs as code, including the use of automation or AI-assisted analysis to validate resiliency, performance, observability, and readiness prior to production onboarding
  • PRINCE2 and/or PMP certification

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Wells Fargo - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Service Transition & Change Assurance Manager

Transition Lead

We are looking for Transition Lead to join our team, providing best in class tra...
Location
Location
India , Vadodara
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of working within a services function for a Managed Services Provider
  • Experience in managing simultaneous projects to tight timelines
  • Experience in a customer facing role
  • Experience of implementing, and adhering to, Change Management processes
  • Experience of delivering Continual Service Improvement activities
  • An understanding of Service and Value that demonstrates that you can see the bigger picture and get the most out of the underlying service
Job Responsibility
Job Responsibility
  • Project Manage all Managed Service transitions in a repeatable and professional way to ensure successful delivery of the transitioned service(s) ensuring that existing services are not impacted and transitioning services are delivered to a quality that is aligned to PMC’s standards
  • Ensuring that transitioned services adhere to our company policies and meet the requirements of company accreditations e.g., ISO9001, ISO27001
  • Ensuring that new or altered services are transitioned in-line with the targeted service design
  • Work closely with senior staff from PMC and our customers to ensure that clear visibility is given at all times to the progress of all transition activity
  • Ensure that appropriate internal and external governance is embedded into each transition with minutes, reported to key stakeholders
  • Develop timely internal and external reporting for each transition appropriate to the audience
  • Align with technical resources to understand the unique needs of each transition factoring any risks that may emerge in to your planning and reporting
  • Ensure that information and documentation is made available from our transitioning customer and converted into high quality knowledge articles added into the Service Desk ITSM knowledge base
  • Manage successful deployment of service releases into supported environments
  • Plan and manage service changes efficiently and effectively
Read More
Arrow Right

Change & Release Lead

Change & Release Lead role at Hewlett Packard Enterprise, working in HPE Operati...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Overall 10 to 15 years of experience in Information technology
  • 5+ years experience of working as a Change & Release Manager in an outsourced environment and supplier management against SLAs
  • Experience of Change managing applications, end user devices, network infrastructure and services in an ITIL compliant environment
  • Experience of working in a secure environment
  • Experience of building strong working relationships with a variety of stakeholders
  • Strong customer focus
  • Project management experience
  • Good communication and negotiation skills
  • Positive can do attitude and flexibility of approach
  • Professional qualification or equivalent experience in an Information technology related subject and project management
Job Responsibility
Job Responsibility
  • Review and record requests for change (RFCs)
  • Categorize change requests
  • Prioritize changes according to business objectives
  • Manage the transition of changes from the development team to the operations
  • Convene the change advisory board (CAB) meetings
  • Perform adequate assessments and ensure there are no impairments caused by change
  • Effectively assess the change risks and consequences of requested changes
  • Accept or reject RFCs
  • Coordinate the building, testing, and implementation of changes
  • Mediate conflicts related to the change where necessary
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion policy
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Career development programs
  • Flexible work arrangements
  • Fulltime
Read More
Arrow Right

Service Delivery Specialist

The Service Delivery Specialist at NTT DATA is a pivotal role focused on managin...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field
  • ITIL Certification, such as ITIL Foundation or higher-level certifications
  • Project Management Professional (PMP) certification desirable
  • Client Relationship Management certification desirable
  • Seasoned demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider
  • Seasoned background in delivering IT services, managing IT projects, and understanding the IT service lifecycle
  • Seasoned experience in managing client relationships, understanding client needs, and ensuring client satisfaction
  • Ability to establish strong relationships with internal stakeholders and external clients
  • Seasoned ability in managing coordinated delivery of service
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and the organization
  • Performs client facing service activation activities and support the GDC in service activation completion
  • Responsible for operations performance, including - Service Improvement Plans
  • Establishes, monitors and reports Service Delivery Reports
  • Escalation management and Reporting
  • Meeting management with clients
  • Major incidents - scrutinizes adherence to process, recommends changes when SLAs are not met and works with larger delivery teams
  • Change Management – manages and owns all RoE changes
  • Service First - owns Service First asset verification and contract status
  • Vendor Backout - manages backout issues with Vendor
  • Fulltime
Read More
Arrow Right

System Administrator

Location
Location
United States , Harrisburg
Salary
Salary:
Not provided
oceanbluecorp.com Logo
Ocean Blue Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Understanding of hosted application environments: Managed Services (MS)
  • Managed Services Lite (MSL)
  • Co-location (Colo)
  • Cloud services
  • Secondary Data Center (SDC)
  • Knowledge of server, storage, and licensing sizing
  • Familiarity with IT infrastructure concepts
  • Proficiency in ServiceNow or similar ITSM tools
  • Experience drafting solution proposals including hardware/software/service configurations and cost models
  • Strong skills in authoring technical and business documentation
Job Responsibility
Job Responsibility
  • Management of agency documents used in support of EDC hosted applications and services in Managed Services (MS), Managed Services Lite (MSL), Co-Location (Colo), Cloud and Secondary Data Center (SDC)
  • Provides customer support for the creation, verification, and ongoing updates of all EDC hosted application documents
  • Creates and maintains technical contact resource lists
  • Acts as a Service Coordinator/Liaison between the OA,ETSO and all other commonwealth entities
  • Conducts meetings and creates correspondence, prepares reports, and speaks publicly or internally to gather or give information, resolve complaints, eliminate program barriers, and engender support for operational objectives and activities
  • Participates in detailed requirement and data gathering sessions with customers for the purposes of integration with EDC services
  • Verifies technical requirements adhere to best IT practices and are consistence with EDC standards and security policies
  • Confirms requirements follow EDC standards for efficient use of resources
  • Authors solution proposal documents which include all required hardware, software and services, calculations of all associated costs and a detailed written description of the transition plan based on the requirements provided to EDC
  • Transforms customer requirements into technical specifications such as server and storage sizing, licensing requirements, and support level details
Read More
Arrow Right

Principal Service Delivery Manager

As the Principal Service Delivery Manager, you will design, lead and deliver man...
Location
Location
United Kingdom , Bristol; London; Manchester; Swansea
Salary
Salary:
78000.00 - 85000.00 GBP / Year
madetech.com Logo
Made Tech
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A track record of working directly with Public Sector customers and users of Public Service products and services
  • Experience working in a leadership role within a technology consultancy
  • Evidence of developing support services for greenfield digital, data and platform products
  • Knowledge of service management tooling and experience in integrating tools across organisations
  • Repeated experience in designing transition plans for replacing incumbent service management suppliers and for transitioning services from Beta into Live through service acceptance governance
  • Hands on experience of working closely with other disciplines (e.g. security, architecture, engineering) as part of a multidisciplinary approach
  • Experience of defining governance processes and procedures, and applying governance and oversight to a range of deliveries
  • Generating playbooks and defining learning plans for a wide range of skill levels
  • Facilitating and delivering cross-skilling to support delivery managers and project managers
  • Eligibility for SC (security check) clearance
Job Responsibility
Job Responsibility
  • Assessing the existing operational processes in place with our customers, providing recommendations for improvements and designing target operating models
  • Taking responsibility for understanding service requirements, shaping and delivering transition programmes on customer accounts providing SME engagement as a specialist managed service consultant
  • Implementing ways of working that encourage continuous improvement and user focused changes across a range of digital, data and platform services, without compromising on the stability and reliability of the service
  • Providing pre-sales support on bids using customer, stakeholder and managed services knowledge to meet customer needs, adding significant value and credibility and maximising bid opportunities for Made Tech
  • Champions and leads the development of knowledge management approaches and defines operational processes and systems to monitor, evaluate and maintain knowledge across flexible service management teams
  • Create repeatable and reusable processes that allow Managed Services to be delivered in a modular way
  • Taking the lead on establishing contracts and SOWs with customers, working closely with Client partners to manage customer relationships and build opportunities
  • Working closely with the engineering teams to define transition and support processes for products and services deployed across multiple government departments and/or local authorities
  • Implements processes, tools, and teams to ensure that the transition of services, service components and packages is planned and compliant
  • including but not limited to release and deployment activities, security patches and upgrade packages
What we offer
What we offer
  • 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays
  • Flexible Working Hours - we are flexible with what hours you work
  • Flexible Parental Leave - we offer flexible parental leave options
  • Remote Working - we offer part time remote working for all our staff
  • Paid counselling - we offer paid counselling as well as financial and legal advice
  • Flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan
  • Optional social and wellbeing calendar of events
  • Fulltime
Read More
Arrow Right

Digital Enterprise Platform Lead

The Digital Enterprise Leader will drive Digital Transformation initiatives acro...
Location
Location
United Kingdom , Lisburn
Salary
Salary:
Not provided
coca-colahellenic.com Logo
Coca-Cola HBC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong business awareness blended with digital & technology expertise
  • Proven experience in digital transformation initiatives and agile methodologies
  • Ability to influence decisions and build consensus across diverse stakeholders
  • Experience driving digital capabilities development and adoption within function
  • Experience with Design Thinking, innovation frameworks, and benefit realisation (ROI)
  • Familiarity with data privacy and security fundamentals
  • Strong analytical and problem-solving skills
  • Skills in: Business Relationship Management
  • Financial Management
  • Service Design Thinking
Job Responsibility
Job Responsibility
  • Business Partnership & Engagement: Align with business functional priorities and build trust
  • Ensure stability and performance during transformation
  • Innovation Management: Foster a culture of innovation and continuous improvement
  • Drive functional ownership of innovations as part of Digital Factory initiatives
  • Digital Transformation: Prioritise local requests and deployment needs
  • Enable successful product/service deployment and adoption
  • Organise and sustain a skilled digital community within the function
  • Participate in agile team programming and continuous improvement
  • Financial Management: Drive cost optimisation through efficient CAPEX/OPEX management
  • Data Protection & Privacy: Ensure compliance with GDPR and other data privacy requirements
  • Fulltime
Read More
Arrow Right

Service Architect

Join us as a Service Architect in our Advisory Services team, where complex chal...
Location
Location
United Kingdom
Salary
Salary:
50000.00 - 70000.00 GBP / Year
global-technologysolutions.com Logo
Global Technology Solutions Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid understanding of ITIL service management principles, applied pragmatically
  • Experience designing or assuring services across the full service lifecycle
  • Ability to bring together people, process, technology, data, and suppliers into cohesive services
  • Experience in transformation, service redesign, or multi-supplier environments (e.g. SIAM)
  • Strong stakeholder engagement and communication skills, including senior leadership interaction
  • Ability to provide constructive challenge and assurance
  • Awareness of organisational change, adoption, and behavioural factors
  • Understanding of how automation and AI-enabled capabilities can enhance service performance
  • Must hold, or be eligible for, National Security Vetting (SC clearance)
Job Responsibility
Job Responsibility
  • Understanding client business goals, operating environments, and drivers for change
  • Designing and shaping end-to-end service models (people, process, technology, data, and suppliers)
  • Supporting service transformation and Enterprise Service Management initiatives
  • Aligning with governance frameworks and helping define effective service-level governance
  • Providing assurance across service design, transition, and change to reduce risk
  • Collaborating with architects, programme teams, change functions, and suppliers
  • Contributing to capability growth and mentoring within the service architecture community
  • Fulltime
Read More
Arrow Right

Service Manager

We are supporting a major UK-headquartered global organisation in the advanced m...
Location
Location
United Kingdom , Hatfield
Salary
Salary:
Not provided
xcede.com Logo
Xcede
Expiration Date
May 26, 2026
Flip Icon
Requirements
Requirements
  • Proven experience as a Service Delivery Manager within complex enterprise IT environments
  • Strong background in service governance, escalation management, and operational leadership
  • Experience working across multiple suppliers, service towers, and stakeholder groups
  • Comfortable operating in ambiguous or rapidly evolving programme environments
  • Strong stakeholder diplomacy and relationship management skills
Job Responsibility
Job Responsibility
  • Own day-to-day service governance across TSA and separation activities
  • Establish and run operational service forums, including service reviews, escalation meetings, and service assurance sessions
  • Maintain oversight of service performance, risks, dependencies, and cross-tower impacts
  • Act as the primary escalation point for service issues, conflicts, and delivery risks
  • Maintain and manage RAID logs, ensuring risks and issues are proactively mitigated and escalated where required
  • Support resolution of cross-supplier and cross-tower service issues impacting transition milestones
  • Govern standard, non-standard, and high-risk changes during the transition period
  • Ensure change activity is assessed for risk, dependency, and cross-environment impact
  • Chair or support Change Advisory Boards (CABs) as required
  • Operationalise Transitional Services Agreement obligations and ensure services are delivered within agreed scope
  • Fulltime
Read More
Arrow Right