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Coloplast Logo Coloplast · IT - Administration

Service Trainer

Costa Rica, San Jose Employment contract · Job Posted May 29, 2026
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Job Description

The Service Training Manager is responsible for supporting the Coloplast Service organization through training program development, management, and delivery to improve the clinician and patient experience.

Job Responsibility

  • Design, implement, and evaluate training programs for new hires and existing employees, including onboarding, continuous learning, and new product launches
  • Deliver training across service teams on topics such as DME and U.S. healthcare, clinical and product knowledge, customer and market awareness, reimbursement and revenue cycle processes, systems, compliance, and soft skills
  • Use innovative learning methods that blend in‑person, virtual, and online formats, including group, 1:1, practical, and assessment‑based training
  • Coordinate training logistics, schedules, and resources
  • Partner with SMEs, Leadership, People & Culture, Quality, Compliance, and global training teams to identify needs and assess training effectiveness
  • Observe performance, conduct audits, and identify skill gaps to drive targeted training solutions
  • Maintain and update course materials as processes, systems, or regulations change
  • Track participation, measure effectiveness through KPIs, and report outcomes to leadership
  • Ensure compliance with HIPAA, Medicare/Medicaid requirements, applicable regulations, company policies, and ethical standards
  • Support vendors, contractors, and additional initiatives as needed

Requirements

  • Fluent in English and Spanish, with the ability to conduct business professionally in English
  • Bachelor’s degree required
  • 3+ years of successful learning and development and/or training experience in the healthcare/med device industry
  • Minimum 3 years of experience in designing and developing training courses and/or programs
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
  • Demonstrated ability to create engaging course content
  • Efficient time management, organization, and planning skills
  • Able to travel up to 15%

What we offer

  • Private medical Care & Life Insurance
  • Birthday day off
  • Christmas Party & Christmas Box
  • Marriage Celebration days
  • Asociación Solidarista
  • Challenging tasks and growth opportunities
  • International work environment with Scandinavian culture
  • Fantastic work atmosphere full of respect and partnership
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