Service Technician

• Ensures all components, materials and supplies are taken to the job site
• loads materials/supplies for work orders on assigned trucks
• Make necessary alterations on the job site if necessary
• Answer incoming phone calls regarding service & collaborate with other departments (sales, admin team, customers) to help solve service issues over the phone or answer general service questions
• Performs repairs on job sites
• Responsible for maintaining all assigned tools
• Keep the job site neat and clean
• Review items for improvement on recent installations that call for service work contact Lead installers when necessary and work with the service department to mitigate chronic issues
• Responsible for ordering all items needed for your service visits and coordinating with SunPro
• Responsible for collecting on service appointments that qualify to be charged
• Work on a comprehensive strategy to collect on certain service items with Service Manager
• Utilize your technical knowledge on service to improve installations and products improvements. Collaborate with all departments to improve efficiency within SPF.
• Maintain truck organization and cleanliness

• You love working outside and working independently
• You are detail oriented and thrive in a fast-paced environment
• You have a growth mindset and view setbacks as learning opportunities, not failures
• Extensive knowledge of hand tools and power tools
• Familiarity with CRM systems
• Have 3 years of clean driving history
• Preferred experience with exterior screens and awnings and communicating with homeowners

Preferred experience with exterior screens and awnings and communicating with homeowners

• Medical, Dental, Vision insurance (*Eligible after 60 days of employment)
• 96 hours PTO accrued
• 40 hours sick time accrued
• 401K 6% match (*Eligible after 1 month of employment)
• Monthly bonus opportunities (*Eligible after 45 days when monthly goals are achieved)
• Growth and Development opportunities
• Monthly Commissions opportunities on service sales – 10% commission on paid-in-full Service sales (paid in the month following collection of paid in full service & eligible after 90 days with the company & completed performance assessment)