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Service Technician

United States, East Haven Employment contract 26.00 USD / Hour · Job Posted April 12, 2026
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Job Description

The Service Technician is responsible for repairing and reconditioning equipment in the profit center and/or customer locations. Responsible for installation of equipment for customer accounts and is responsible for diagnostics of mechanical, electrical, and plumbing problems and takes corrective action. Provides customer assistance in resolving customer questions, problems, or complaints regarding equipment.

Job Responsibility

  • Calls on customers as assigned by Service Manager or General Manager to investigate operating difficulties of equipment
  • Diagnoses problems and figures out reasons and the nature of correction
  • Makes repairs or adjustments to equipment to return the equipment in working order
  • Cleans and maintains equipment on location including exchanging decanters and cleaning brewers
  • Documentation including verification of the closing calls, invoice completion, asset verification and any required customer documentation
  • Repairs and refurbishes equipment
  • maintain spare parts levels
  • Ability to accurately collect work completed in company provided mobile device
  • Maintains a good working relationship and liaison with customers to maintain a positive image of the company and product
  • Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations
  • Maintains service area and vehicle in a clean and organized condition
  • Follows company guidelines on safety and operates vehicle in a safe manner
  • Completes weekly Driver Report and follows guidelines in the Fleet Manual
  • Follows all safety standards and policies set by manufacturers and company

Requirements

  • High School Diploma or GED required
  • Solid understanding in repairing small electrical appliances
  • Must be willing to learn how to connect equipment to water sources, add additional lines and drainage when vital
  • Must be willing to learn how to work with copper, braided and pex lines
  • The ability to read and write in English is required
  • Must also possess effective communication and customer service skills
  • Incumbent must have an acceptable driving record and a qualified driver’s license

What we offer

  • medical
  • dental
  • vision
  • work/life resources
  • retirement savings plans like 401(k)
  • paid days off such as parental leave and disability coverage
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