Service Technician Job at Hunter Douglas (Deerfield Beach)

Job Description

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally. As a member of the Hunter Douglas family of brands, SPF Screens & Awnings is the unrivaled leader in the realm of retractable awnings and motorized sunscreens throughout Florida, Georgia, North Carolina and Texas. Over the past 14 years we have been transforming our customers' outdoor space into a place they can enjoy with their family and friends without the inconvenience of bugs, sun and wind. We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours? Sun Protection of Florida is the unrivaled leader in the realm of retractable awnings and motorized sun shades throughout Florida, Georgia, North Carolina and Texas. We’re proud to be a part of the Hunter Douglas family of brands. Over the past 15 years we have been transforming our customers' outdoor space into a place they can enjoy with their family and friends without the inconvenience of bugs, sun and wind. We take immense pride in our hard-working, detail oriented, and collaborative production teams and are looking to add an Service Technician to this rapidly growing department! Composed of the best teams in the industry and coupled with our unwavering reputation, we live our core values; integrity, collaboration, accountability, and efficiency daily to continue growing our ever-expanding business.

Job Responsibility

Ensures all components, materials and supplies are taken to the job site
loads materials/supplies for work orders on assigned trucks
Make necessary alterations on the job site if necessary
Answer incoming phone calls regarding service & collaborate with other departments (sales, admin team, customers) to help solve service issues over the phone or answer general service questions
Performs repairs on job sites
Responsible for maintaining all assigned tools
Keep the job site neat and clean
Review items for improvement on recent installations that call for service work contact Lead installers when necessary and work with the service department to mitigate chronic issues
Responsible for ordering all items needed for your service visits and coordinating with SunPro
Responsible for collecting on service appointments that qualify to be charged
Work on a comprehensive strategy to collect on certain service items with Service Manager
Utilize your technical knowledge on service to improve installations and products improvements. Collaborate with all departments to improve efficiency within SPF.
Maintain truck organization and cleanliness

Requirements

You love working outside and working independently
You are detail oriented and thrive in a fast-paced environment
You have a growth mindset and view setbacks as learning opportunities, not failures
Extensive knowledge of hand tools and power tools
Familiarity with CRM systems
Have 3 years of clean driving history
Preferred experience with exterior screens and awnings and communicating with homeowners

Nice to have

Preferred experience with exterior screens and awnings and communicating with homeowners

What we offer

Medical, Dental, Vision insurance (*Eligible after 60 days of employment)
96 hours PTO accrued
40 hours sick time accrued
401K 6% match (*Eligible after 1 month of employment)
Monthly bonus opportunities (*Eligible after 45 days when monthly goals are achieved)
Growth and Development opportunities
Monthly Commissions opportunities on service sales – 10% commission on paid-in-full Service sales (paid in the month following collection of paid in full service & eligible after 90 days with the company & completed performance assessment)

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