Service Technician

• Perform installation of fiber network, including connecting, disconnecting, testing, repairing, and maintaining services with deep product knowledge (including fiber and symmetrical products)
• Engage directly with residential and commercial customers at install locations, including effectively de-escalating concerns
• Complete general installations, including wall fishing and custom install solutions to meet customer needs
• Install drops from handhole to house independently
• Perform mainline and drop fiber blowing processes
• Understand basic data center concepts and perform related work with supervision as needed
• Troubleshoot advanced issues, including installs that fail to go online, repeat break/fix scenarios, and light level analysis
• Independently complete splice dome and express dome installations
• Perform advanced network repairs across NID, home, handhole, and data center environments
• Interpret locates and maps to ensure optimal drop placement
• Advise customers on optimal drop placement for effective connectivity
• Support MXU cost estimates, site surveys, and design with guidance from senior team members
• Act as a subject matter expert, providing guidance to junior technicians
• Perform other duties as assigned

• 2–4 years of experience in the telecommunications industry
• Valid driver’s license with a clean driving abstract
• Completion of FOI (Fiber Optic Installer) or FOA (Fiber Optic Association) certification
• Strong customer interaction and communication skills
• Experience with drops and FTTH (Fiber to the Home) installations
• Fiber splicing, including high-count mass and fusion splicing
• Cable routing and installation of enclosures and passive cabinets
• Fiber blowing and patching
• Ability to read plant maps and network designs
• General construction experience (especially in organic markets)
• Proficiency with tools and platforms (e.g., ServiceMax, Bob, Deputy)
• Ability to travel between markets to provide support (traveling technician)
• Willingness to participate in on-call rotation
• Ability to work in confined spaces
• Ability to perform aerial work using ladders or bucket trucks (35+ feet)
• Ability to lift up to 75 pounds using safe lifting techniques
• Ability to work indoors and outdoors in all weather conditions (with provided PPE)
• Strong commitment to safety practices (ladder safety, safe driving, weather protocols, etc.)

Total rewards offering that includes fair compensation and generous benefits