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Unox S.p.A., a market leader in high-end oven production and recognized as a Great Place to Work® in Italy for the seventh consecutive year, is looking for a Technical Support Specialist to join our Unox Service Team. In this role, you will provide essential support to both customers and internal teams, ensuring optimal use of Unox products and services in Czech Republic.
Job Responsibility:
Provide top-tier technical support to customers, ensuring they can use products optimally and resolving any issues promptly
Collaborate with internal teams to identify malfunctions and contribute to the continuous improvement of future product versions
Design and deliver training courses on product usage and technical support, equipping both customers and colleagues with the necessary skills for efficient use
Monitor and report common causes of failures, aiming to optimize processes and improve product quality
Act as a key liaison between technical support, design teams, and customers, ensuring smooth communication and swift resolution of issues
Requirements:
Excellent proficiency in English and Czech
Strong communication and problem-solving skills
Willingness to travel for customer support and internal training purposes