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The Service Technician provides proper post-sales, warranty and application support to the dealer network and OEM accounts, including technical product training, troubleshooting, problem resolution and maintenance concerning the marine products, to drive service success that improves customer satisfaction and maximises customer retention. The role holder will also provide technical knowledge, advice and support to sales representatives on the field during the OEM sales process to resolve requests regarding product/service technical issues and maximise the benefits derived from Mercury Marine products and services.
Job Responsibility:
Technical support for dealers and OEM accounts
Warranty claim support
Technical training
Planning and communication
Dealer development
Improvement projects
Translations
Boat shows and tests
Requirements:
Fluent German Language & spoken and written English are mandatory
5-10 Years Technical After Sales Experience
Keen Interest for engines & boating industry
Good knowledge of company’s products
High sense for ethics
Self-starting, self-motivating, self-learning work approach
Good interpersonal skills
Mature, self-assured and dynamic personality
Availability for business travel
Good communication skills
Good computer skills in MS Office
High level of precision in performing the work
Nice to have:
Other languages are an asset
What we offer:
Group/Pension Insurance
Mobile Phone & Laptop
Car and Fuel Card
An Annual Bonus Plan with a target of 5% of the annual salary
Free access to LinkedIn Learning to support your personal growth
A unique, fun and rewarding work environment that fosters individual growth and rewards performance