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In your role as a Service Technician in the Parking & Mobility division, you will be the first technical contact person for our customers during ongoing operations. You will ensure the high quality of our services, rectify faults directly on site and ensure that our systems function reliably – within defined SLAs and with the highest customer orientation.
Job Responsibility:
Processing of service, incident and support assignments at our customers' premises
Ensure compliance with agreed service levels (SLAs)
Analysis, rectification and sustainable solution of technical faults
Carrying out root cause analyses in the event of recurring error patterns
Complete and correct documentation of all service calls
Support of your own spare parts and material warehouse
Establishment and maintenance of long-term customer relationships through professional appearance
Recognizing customer needs and passing on optimization suggestions
Requirements:
Completed technical training (HTL, apprenticeship or similar)
(motivated career changers with a technical background are welcome)
Initial experience in technical service or customer communication is an advantage
Good technical understanding as well as basic IT know-how
Interest in new technologies in the field of Parking & Mobility
Very good communication and social skills
Independent, structured and solution-oriented way of working
Hands-on mentality and ability to work in a team
Written and spoken German, basic knowledge of English
High willingness to travel within western Austria (up to approx. 70–90%)
What we offer:
Company car – also for private use
Flexible hybrid working model for more work-life balance
Meal subsidy via a digital app
Job Bike Leasing Program for Sustainable Mobility
Travel allowance for your job ticket
Optional additional holiday week
On-site EV charging stations
Attractive development and training opportunities in an international technology group