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We are looking for a hands-on Service Team Leader to support and guide a team of pest technicians across Auckland. This role is ideal for someone who has stepped into leadership in the past few years and is ready to grow their people management and operational skills in a supportive environment. This is a role focused on execution, people support, and service quality, where you’ll be close to the action, best suited to someone who is early to mid-stage in their leadership career and enjoys being actively involved in day-to-day operations.
Job Responsibility:
Leading a team of ~10 field technicians, providing day-to-day guidance and support
Coaching and developing team members to improve performance and confidence
Monitoring service quality and stepping in to resolve issues when needed
Working closely with customers to ensure consistent, reliable service delivery
Supporting scheduling, resource planning, and operational coordination
Ensuring health & safety standards are followed across all sites
Assisting with reporting and contributing to ongoing service improvements
Requirements:
Around 2-4 years’ experience in a team leader or supervisor role (service or operations environment preferred)
Strong communication skills and a practical, solutions-focused mindset
Confidence in handling day-to-day people matters and customer interactions
Good organisation and time management skills in a fast-paced environment
Full Class 1 NZ driver’s licence with a clean record
Nice to have:
Someone who enjoys being hands-on and close to the team, rather than purely strategic
A genuine interest in developing people and building team culture
What we offer:
Solid, stable role with a manageable team size
Opportunity to grow your leadership capability with support
Varied, fast-paced work where no two days are the same
Be part of a team that values practical leadership and teamwork