Service Technician III Job at ITW (Fayetteville)

Job Description

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary. SUMMARY Service/Repair Technician 3 possesses in depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.

Job Responsibility

Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed
Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis
Ability to interpret and follow schematic diagrams
Demonstrate knowledge of sequence of operations for multiple operating modes
Knowledge of state specific and federal regulations related to combustion emissions
Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment
Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs
Promotes branch and organization financial objectives by providing quality customer experience and generating leads
Supports new product introduction
Maintains current organization, industry, and equipment knowledge
Responsible for assigned company assets including vehicle, tools, and inventory
Follows the company's safe driving and other applicable policies.

Requirements

High school diploma or GED and 4-7 years of food equipment service experience and/or 2-4 years of HVACR service experience
Mechanical Aptitude – Demonstrates in depth knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)
Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.
Safety at Work – Observe and practice all safety and security procedures. (PPE, safety training, etc.)

Nice to have

Associates Degree or Vocational Certificate preferred
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred
Industry certification is highly desirable
Accredited Certified Technician (CFESA / NATE / Hobart)
EPA Certification

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Service Technician III

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