Service Technician Coordinator, Randstad

Randstad

Location:
Canada, Burnaby

Category:
Manufacturing

Contract Type:
Employment contract

Salary:

50000.00 - 70000.00 USD / Year

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Job Description:

We are looking for a Service Coordinator to join BC's leading electrical contractor and systems integrator. This is a fantastic opportunity to become part of a dynamic team at the forefront of the industry. The successful candidate will be responsible for dispatching, coordinating, and supporting technical teams in the delivery of technical support services for our valued customers.

Job Responsibility:

Collaborate with clients to assess their needs, troubleshoot issues, and determine effective solutions related to controls and mechanical systems
work closely with technical staff to ensure smooth execution of work orders and follow-up on any outstanding tasks
prioritize and schedule service requests, ensuring timely dispatch of qualified technicians
manage work orders from initiation to completion, ensuring accuracy and overseeing the billing process
track and expedite material orders, coordinating with vendors and technical teams as necessary
deliver exceptional customer service by promptly responding to service requests via phone and email
provide customers with a comprehensive list of recommended follow-up actions to optimize system performance and maintenance

Requirements:

4+ years of experience in a service technician/coordination role with a focus on managing service requests and dispatching technicians in fast-paced environments
solid understanding of controls systems, mechanical, and industrial engineering principles—an asset for troubleshooting and solution-oriented problem-solving
experience in material ordering, tracking, billing, and reporting, ensuring efficient project and service delivery
basic knowledge of Building Control Systems, with a desire to expand technical expertise in this field
strong multitasking abilities with a flexible approach, able to adapt to a dynamic work environment
proficiency in Microsoft Office Suite (Word, Outlook, Excel) and CRM systems such as JDE (experience with other similar platforms is a plus)
demonstrated ability to work effectively both as part of a team and independently
excellent verbal and written communication skills, with a focus on clear and professional interactions with customers and team members
exceptional organizational skills, highly detail-oriented with a strong ability to prioritize tasks effectively
positive, patient, and calm demeanor, with a proactive attitude toward customer satisfaction

Nice to have:

Solid understanding of controls systems, mechanical, and industrial engineering principles
basic knowledge of Building Control Systems
experience with CRM systems such as JDE or similar platforms

What we offer:

Work-life balance - flexible work schedules and a competitive vacation policy
continuous development with access to tools and training for growth
employee benefits prioritize financial, physical, and mental well-being
RRSP Matching
industry events, themed office gatherings, summer BBQs, potlucks, charity fundraisers, community volunteering
organization committed to diversity and inclusion

Additional Information:

Job Posted:
April 23, 2025

Expiration:
May 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Service Technician Coordinator