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Service Technician/Assembler

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ATS Automation Tooling Systems Inc.

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Location:
United States , Opa Locka

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Category:
Manufacturing

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As an Assembler & Service Technician for our Secondary Packaging Systems, you will serve as a key technical representative of the company both in-house and at customer sites. This role is responsible for machine assembly, testing, installation, commissioning, training, and after-sales technical support. While not traveling, the technician will actively support in-house assembly, testing, documentation, and cross-functional collaboration with Engineering, Production, Project Management, and Customer Care to ensure successful and efficient field service executions.

Job Responsibility:

  • Perform machine installation, commissioning, start-up, troubleshooting, and service for domestic and international customers
  • Act as the company’s technical representative on-site, ensuring customer satisfaction and successful project delivery
  • Provide on-site customer training to ensure safe and efficient machine operation
  • Maintain clear, professional, and customer-focused communication throughout service visits
  • Respect project timelines, service schedules, contracts, and assigned work orders
  • Submit accurate daily field service reports, including job status, issues, and progress
  • Participate in pre-departure and job-closing calls with Customer Care and internal teams
  • Provide technical counseling and recommendations, including spare parts strategy and preventive maintenance solutions
  • Support sales initiatives through machine demonstrations, technical presentations, and operational assistance when required
  • Provide remote technical support via phone or video conferencing when needed
  • Work in shipping/crating/fabrication as needed
  • The employee must be available and willing to work overtime when requested by the supervisor to meet operational and business requirements
  • All other duties as assigned

Requirements:

  • Read, interpret, and work from mechanical drawings, layouts, schematics, shop packets, and work instructions
  • Perform mechanical assembly, alignment, adjustments, and system integration of packaging machinery
  • Install pneumatic systems, tubing, wiring, cables, and related components
  • Perform basic machining operations when required
  • Lead and support machine testing and integration in accordance with customer specifications and sales orders
  • Analyze, document, and record test results, including NCRs, ECRs, and EIRs as applicable
  • Repair, rework, and improve parts or systems as needed, ensuring proper documentation
  • Build, update, and improve assembly documentation, manuals, training materials, and technical guides
  • Apply and respect 6S principles, company standards, safety rules, and internal procedures
  • Assist in machine preparation, crating, and shipping activities when required
  • Actively participate in continuous improvement initiatives related to machine design, software, upgrades, and service processes
  • Provide feedback for machine and process improvements based on field experience
  • Participate in the creation of photo and video documentation during assembly and field service activities
  • Share documentation, media, and reports through internal systems (FTP or equivalent)
  • Support the onboarding, integration, and training of new technicians and interns
  • Work closely with Assembly, Engineering, Project Management, Sales, and Customer Care teams
  • The employee must be available and willing to work overtime when requested by the supervisor to meet operational and business requirements
  • All other duties as assigned

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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