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The Service Technician regularly performs service activation and installs of the Ting fiber network to include construction elements such as conduit, fiber, split enclosures, cabinets and utility locating. Service Techs are at the forefront of Ting's connection with the community and perform their responsibilities with safety and customer experience top of mind.
Job Responsibility:
Performing general installation of fiber network, including connecting, disconnecting, testing, repairing and maintaining the fiber network
Directly engaging with customers at install locations to ensure timely, efficient and optimal activation/connectivity
Completing installs with knowledge of different installation tactics, including optimal utility placements related to wall fishing
Ability to perform fiber drops on site from handhole to house with supervision
Understand the mainline and drop-blowing process and assist teams with supervision
Understand basic concepts of the data center and its components
Ability to perform basic troubleshooting to identify connectivity issues from home to handhole
Build a splice dome and express dome installation with supervision
Understand conduit continuity and light level testing to perform installs, with the ability to identify connectivity issues
Complete general repair of the network including troubleshooting at the NID/home/handhold
Basic understanding of Utility locates
Requirements:
0-2 years of experience, preferably in telecommunications industry
Active valid drivers license and clean drivers abstract
Ability to participate in on-call rotation
Ability to work in confined spaces
Ability to do aerial work on a ladder or bucket truck up to 35'
Ability to lift up to 75 pounds while practicing safe lifting techniques
Ability to work indoors and outdoors in all types of weather conditions
Proficient with all platforms and applications (ServiceMax, Bob, Deputy, etc)
Compliance with all safety related training/practises
Customer interaction
Drops/Installation
FTTH Installation
Fiber Splicing- 1 splice at the house, tying plant to outlet + drop splicing