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The Service Technician - SBE is responsible for repairing and reconditioning equipment in the profit center and/or customer locations. Responsible for installation of equipment for customer accounts and is responsible for diagnostics of mechanical, electrical, and plumbing problems and takes corrective action. Provides customer assistance in resolving customer questions, problems, or complaints regarding equipment.
Job Responsibility:
Calls on customers as assigned by Service Manager or General Manager to investigate operating difficulties of equipment. Diagnoses problems and figures out reasons and the nature of correction
Makes repairs or adjustments to equipment to return the equipment in working order
Cleans and maintains equipment on location including exchanging decanters and cleaning brewers
Documentation including verification of the closing calls, invoice completion, asset verification and any required customer documentation
Repairs and refurbishes equipment
maintain spare parts levels
Ability to accurately collect work completed in company provided mobile device
Maintains a good working relationship and liaison with customers to maintain a positive image of the company and product
Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations
Maintains service area and vehicle in a clean and organized condition. Follows company guidelines on safety and operates vehicle in a safe manner
Completes weekly Driver Report and follows guidelines in the Fleet Manual
Follows all safety standards and policies set by manufacturers and company.
Requirements:
High School Diploma or GED required
Solid understanding in repairing small electrical appliances
Must be willing to learn how to connect equipment to water sources, add additional lines and drainage when vital
Must be willing to learn how to work with copper, braided and pex lines. This skill is normally developed through six months to one year of experience in the equipment service operations or through vocational training
The ability to read and write in English is required
Must also possess effective communication and customer service skills
Incumbent must have an acceptable driving record and a qualified driver’s license
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking & standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
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