CrawlJobs Logo

Service Team Manager

geigerbrothers.com Logo

Geiger Brothers

Location Icon

Location:
United States , Columbus

Category Icon
Category:
Office Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Service Team Manager(s) plays a critical role in leading, supporting, and growing a team of HVAC service technicians. Acting as the nucleus for a group of 15-20 Field Leaders and Field Technicians this role ensures support while providing exceptional service to our customers.

Job Responsibility:

  • Lead, coach, and mentor a team of HVAC service technicians to achieve service goals and individual performance targets
  • Participate in regular team meetings, technical training, and performance reviews with the V.P. of Mechanical Service
  • Manage scheduling, dispatch, and workload distribution to maximize technician efficiency and customer satisfaction
  • Foster a positive, team-oriented culture focused on safety, quality, accountability, and growth
  • Create and update dispatches and job information within the Foundation platform
  • Schedule service technicians based on priority, technician skillset, location, and customer needs
  • Communicate job details clearly to technicians, ensuring they are prepared with all necessary information, materials, and instructions
  • Work with service technicians to create vendor purchase orders and assist in the procurement of materials and coordination of deliveries
  • Verify accuracy and completeness of vendor purchase orders to ensure A/P invoices can be entered and posted timely
  • Track, manage and maintain Field Technician dispatch boards to ensure monitoring and timely closure and billings
  • Assist technicians with completed work and/or dispatch write-ups to provide detailed description of the work performed
  • Upon completion of the dispatch compare the quoted or proposed billed amount to the posted job cost to verify all costs have been captured and no additional changes are required
  • Actively collaborate with Service & Maintenance A/R Specialist and provide any necessary billing back-up before it is processed
  • Serve as the first point of contact for incoming service requests, maintenance calls, and customer inquiries
  • Confirm service appointments with customers and follow up to ensure satisfaction after service is completed
  • Maintain a high level of professionalism and responsiveness in all customer communications
  • Provide weekly assistance with the service technicians to ensure time is entered completely and that the hours indicated on Foundation Service Mobile are accurate prior to submission for Payroll processing
  • Track and maintain service technician’s PTO so that workflow is not impacted with multiple absences
  • Help track technician certifications, continuing education, training schedules, and compliance requirements
  • Support onboarding of new field employees by coordinating equipment, uniforms, and access to company systems
  • Attend specialty or specific training classes or seminars as it relates to the proficient use of the Foundation Accounting software platform
  • Assist with reporting on service metrics such as call volume, response times, and job completion rates
  • Help identify opportunities for process improvements to increase team efficiency and customer satisfaction

Requirements:

  • Strong understanding of accounting principles and financial regulations
  • Experience in Customer Service and Team Management Preferred
  • Excellent attention to detail
  • Strong organizational skills and the ability to manage multiple tasks effectively
  • Proficiency with Microsoft Office Systems
What we offer:
  • Paid Time Off
  • 401k match program
  • Healthcare Insurance
  • Enrollment into Employee Stock Ownership Program after 1 year of employment

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Geiger Brothers - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Service Team Manager

Customer Service - Team Manager

We’re looking for a Team Manager to join our Customer Service Operations team at...
Location
Location
Sweden , Stockholm
Salary
Salary:
Not provided
instabee.com Logo
Instabee
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience leading a team within customer service, operations, or a similar environment
  • Good communication and collaboration skills
  • Proven ability to drive engagement, performance, and continuous improvement
  • Structured and proactive with the ability to plan, prioritize, and solve problems
  • Fluent in Swedish and English, both spoken and written
Job Responsibility
Job Responsibility
  • Lead, coach, and develop your team to achieve high performance and engagement
  • Plan and prioritize daily operations to ensure efficient and high-quality service
  • Collaborate with other Team Managers and the Customer Service Manager to reach common goals
  • Follow up on KPIs and proactively identify improvement areas within processes and team routines
  • Drive recruitment, onboarding, and training to ensure competence and motivation in the team
  • Conduct regular one-to-ones and performance follow-ups with team members
  • Contribute to a positive work environment and act as a role model in line with Instabee’s values
What we offer
What we offer
  • Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm
  • Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends
  • Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time
  • Parental Pay for Six Months: Step away from work and provide the best care and love to your little one
  • A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year
  • Hybrid setup and flexible working hours
  • Fulltime
Read More
Arrow Right

Service Delivery Manager - Managed Security

HPE Operations is our innovative IT services organization. It provides the exper...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in managed security services, cybersecurity delivery management, or IT service management
  • Proven track record of managing complex client relationships and delivering managed services
  • Experience working with Security Operations Centers (SOC) or MSSPs is highly desirable
  • Should have managed a team of Cyber Security engineers including SIEM, Vulnerability, IAM, HSM, etc
  • Experience in at least 3 of the below products is desirable: Microsoft Sentinel with Copilot, Microsoft Defender including VA, Thales HSM & Cipher Trust Manager, CyberArk PAM, Nexus Smart ID
Job Responsibility
Job Responsibility
  • Oversee the end-to-end delivery of managed security services, such as threat monitoring, incident response, vulnerability management, endpoint protection, and other cybersecurity services
  • Ensure services are delivered in compliance with Service Level Agreements (SLAs) and established security frameworks (e.g., NIST, ISO 27001)
  • Monitor and measure the performance of managed security services, identifying areas for improvement and ensuring high-quality service delivery
  • Manage and coordinate teams responsible for delivering managed security services, including security analysts, engineers, and consultants
  • Collaborate with internal teams (e.g., SOC, engineering, compliance) to ensure seamless service delivery and resolution of client issues
  • Provide leadership, guidance, and support to team members, fostering a culture of accountability and continuous improvement
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
ans.co.uk Logo
ANS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record managing a client-facing team within a digital services organisation
  • Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
  • Experience leading and developing high-performing customer success or account management teams within a digital services environment
  • Strong commercial acumen and a deep understanding of strategic account management
  • Exceptional stakeholder management, communication, and coaching skills
  • Ability to use data-driven insights to inform strategy and performance
  • Skilled at collaboration across departments, managing change, and championing customer experience improvements
  • Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
  • Natural ability to influence senior leaders and board members
  • Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums
Job Responsibility
Job Responsibility
  • Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
  • Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
  • Act as the voice of the customer at a senior manager level
  • Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
  • Influence the business forecast for renewals and upsell
  • Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
  • Reduce customer churn
  • Coach the team to drive value-driven and strategic conversations with customers
  • Provide an escalation route
  • Ensure solutions and products proposed to customers are fit for purpose
What we offer
What we offer
  • 25 days’ holiday
  • Buy up to 5 more days holiday
  • Birthday off
  • Extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match
  • 4 x life assurance
  • Flexible working
  • Fulltime
Read More
Arrow Right

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Certification - PMP/Prince2/ITIL Preferred
  • Prior experience in managed Services with enterprise clients a plus
  • Knowledge of technology fundamentals and trends is essential
  • Excellent ability to influence across and up – achieving/beating expected business outcomes
  • Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
  • Account management skills are preferred
  • Degree in a related technical field
  • Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
  • 5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
  • Demonstrated English verbal, written, and typing skills
Job Responsibility
Job Responsibility
  • Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
  • Responsible for customer relationship management and for the overall delivery of the Service solution
  • Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
  • Provides direction and leadership to the GMS support teams
  • Strives to make continuous improvements to key processes
  • Holds people accountable to meet organization goals and performance initiatives
  • Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
  • Serves as GMS customer’s single point of contact for escalation and management issues
  • Seamless onboarding of accounts into GMS operations
  • Act as customer’s advisor for digital transformation and strategic initiatives
What we offer
What we offer
  • Comprehensive suite of health, financial and emotional wellbeing benefits
  • Career programs catered to helping team members reach career goals
  • Unconditional inclusion in the workplace
  • Fulltime
Read More
Arrow Right

Service Manager

We are looking for a Service Advisor to join our team. The ideal candidate will ...
Location
Location
United States , McKinney
Salary
Salary:
19.00 - 42.00 USD / Hour
meineke.com Logo
Meineke
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED required bachelor’s degree preferred
  • Valid state-issued driver’s license and clean driving record are required
  • Successful completion of a pre-employment drug and background screening
  • At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
  • Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required
Job Responsibility
Job Responsibility
  • Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
  • Ensure repairs and maintenance tasks are completed in a timely manner
  • Mentor employees on best practices for improving sales and customer service techniques
  • Oversee day-to-day operations of the service department
  • Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
What we offer
What we offer
  • Competitive salary
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Competitive Compensation
  • Career Advancement
  • Training and Development
  • Comprehensive Benefits Package
  • Employee Discounts
  • Positive Work Environment
  • Fulltime
Read More
Arrow Right

Service Segment Manager

Responsible for the overall management of a service segment of significant scope...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in Service Business Management with a proven track record of success
  • First-level and advanced university degree (MBA or equivalent preferred)
  • Established management background leading senior individual contributors and teams
  • Strong understanding of competitive market dynamics, business models, strategies, and processes
  • Organizational design and planning
  • Problem-solving and productivity management
  • Strong communication, negotiation, and relationship management skills
  • Familiarity with financial reporting tools
  • ability to design and interpret reports
  • Program management and change management expertise
Job Responsibility
Job Responsibility
  • Own the overall business success of a defined set of services, solutions, or portfolio segments
  • Establish strategies and business plans to drive profitable growth and Total Customer Experience (TCE)
  • Monitor and manage product/service business metrics (attach, penetration, revenue, TCE)
  • deliver recovery or corrective action plans when needed
  • Identify and implement process improvements across routes to market, delivery, operations, and team productivity
  • Build and foster strong partnerships with Product Business Groups, Alliance partners, Services teams, Regional Business Development Managers, Sales, Solution Partners, and Delivery functions
  • Act as the focal point for functional team issues and resolution
  • Provide direction, leadership, and coaching to direct reports
  • remove barriers to enable success
  • Create a high-performance, growth-oriented, diverse, and rewarding work environment
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Regional Product Service Manager

The Regional Product Service Manager (RPSM) is responsible for ensuring service ...
Location
Location
Bulgaria , Sofia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Lead services on product or solution Extended Integrated Readiness Team (X-IRT)
  • Provide service requirements into product development stages/phases
  • Represent Regional Support Services Delivery, Professional Services Delivery and Managed Services in Integrated Readiness Team (IRT)
  • Work across countries, clusters and WW teams to develop the plan and lead the implementation of end-to-end delivery readiness
  • Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements
  • Utilize in-depth understanding of customer business and complex requirements to develop business case
  • Lead complex cross functional activities that drive continuous growth of the business
  • Provide solution to fill gap between NPI/NSI strategy and the geo requirements
  • Provide mentoring and guidance to peers and lower-level employees
  • Multi country responsibility / a large country with multiple sub geos
Job Responsibility
Job Responsibility
  • Ensure service and support readiness for New Product Introductions (NPI) and New Service Introductions (NSI)
  • Represent Regional Delivery
  • Engage with DR Corporate Product Service Managers (CPSMs) on each NXI project
  • Lead team of regional based delivery representatives
  • Prepare HPE Operations delivery teams to support product and services launches
  • Provide NPI/NSI sustaining phase support to regional and country delivery teams through EOSL
  • Lead to develop region delivery readiness activities and plans for HPE direct workforce, Sub-contractors and Variable Workforce
  • Establish alignment among HPE support delivery operation and enablement teams
  • Implement and monitor service delivery readiness activities
  • Define tracking and reporting requirement of readiness progress, resource status
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Career development programs
  • Access to broad portfolio of HPE technologies
  • Global network of partners and customers
  • Fulltime
Read More
Arrow Right

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...
Location
Location
India , Pune
Salary
Salary:
Not provided
avaloq.com Logo
Avaloq
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University or higher education degree and/or operational experience in Banking Operations
  • Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
  • Good knowledge of MS Office
  • Good communication with a process-orientation and ability to understand complex situations
  • Pro-active and can-do attitude with a high level of integrity and reliability
  • Great flexibility and willingness to learn
  • Strong operational risk understanding
  • Analytical, communication and flexibility/adaptability skills
  • Availability to work following EMEA shift
  • Fluency in English
Job Responsibility
Job Responsibility
  • Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
  • Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
  • Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
  • Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
  • Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
  • Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
  • Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
  • Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
  • Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
  • Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes
What we offer
What we offer
  • Annual bonus
  • Flexible working
  • Instant recognition
  • Access to Udemy for professional and personal learning
  • Fulltime
Read More
Arrow Right