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Service Team Leader

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Morrisons

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Location:
United Kingdom , Carmarthen

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

We're looking for Team Leaders to lead our Service teams and drive our service performance forward for our customers. As a Checkout Team Leader you’re the driving force behind our Checkout team.

Job Responsibility:

  • Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts
  • Create a team that delivers outstanding, friendly and helpful service to all our customers
  • Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement
  • Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
  • Confidently utilise all dashboards and reports to make decisions that will optimise the front end experience,root cause issues, developing plans and implementing corrective action
  • Ensure all policies, procedures and legal obligations including cash handling, are followed as specified by the company
  • Be responsible for the coordination and day-to-day communication within the front end departments, including cash, petrol station (where applicable) kiosk, customer service desk, trolleys and car park, supporting colleagues with queries where required
  • Minimise waste, delegating put backs to be completed in a timely manner

Requirements:

  • Ability to build and maintain effective relationships
  • Experience in developing and leading teams, coaching to build competence and confidence for high performance
  • Strong operational and technical knowledge of the Service department
  • Able to effectively plan, organise and manage own and direct reports workload
  • Able to work to strict deadlines
What we offer:
  • Fully flexible shift patterns
  • Six weeks holiday (including bank holidays)
  • 15% discount in our supermarkets and convenience stores available from the day you join us
  • Additional 10% discount card for a Friend or Family member
  • Career progression and development opportunities
  • Subsidised in store cafe or shop floor ranges
  • Competitive pension and life assurance
  • Healthcare/Well-being benefits including Aviva Digital GP
  • Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more
  • Optional Payroll charity donations
  • A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

Additional Information:

Job Posted:
March 04, 2026

Expiration:
March 15, 2026

Employment Type:
Parttime
Work Type:
On-site work
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