Service Team Leader Job at 360 Resourcing Solutions (Dinnington)

Service Team Leader

Are you a great people leader with a passion for delivering a high-level service...

Location

United Kingdom , Dinnington

Salary:

30000.00 - 32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous management experience in a service led industry
Excellent leadership skills, with the ability to inspire, motivate, and develop a high-performing team
Strong problem-solving abilities and the capacity to make sound decisions under pressure
Exceptional organisational and time management skills to handle multiple projects simultaneously
Effective communication skills to interact with customers, team members, and stakeholders
Proficiency in using relevant software, such as scheduling tools and reporting systems
Valid UK driver's license - 7.5 tonne required

Job Responsibility

Lead, supervise, and mentor a team of service technicians, providing guidance, training, and performance feedback
Visiting scheduled customer sites to service, clean and quality-check our machines to keep them running smoothly
Coordinate and schedule service assignments, ensuring timely and efficient service completions
Maintain a strong focus on safety, adhering to company policies, industry regulations, and best practices
Foster a culture of exceptional customer service, addressing client needs, and resolving any issues or concerns
Monitor and track team performance metrics, implementing strategies to optimise productivity and efficiency
Collaborate with internal departments to streamline processes and enhance service delivery
Conduct regular safety meetings, training sessions, and toolbox talks to promote a safety-first culture
Prepare reports on service activities, including safety incidents, and customer satisfaction

What we offer

25 days holiday + 8 Bank Holidays off
5% contributory pension and life assurance (3x salary)
Private healthcare from day one
Enhanced maternity, paternity and sick pay
24/7 Employee Assistance Programme with confidential support
Wellbeing-focused discounts, including Virgin Active gym membership, Gymflex, Tastecard, and major retailer cashback
Cycle to Work scheme
Employee recognition and referral rewards scheme
Training and development opportunities to support your career progression

Fulltime

Service Team Leader

Are you a great people leader with a passion for delivering a high-level service...

Location

United Kingdom , Nottingham

Salary:

30000.00 - 32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous management experience in a service led industry
Excellent leadership skills, with the ability to inspire, motivate, and develop a high-performing team
Strong problem-solving abilities and the capacity to make sound decisions under pressure
Exceptional organisational and time management skills to handle multiple projects simultaneously
Effective communication skills to interact with customers, team members, and stakeholders
Proficiency in using relevant software, such as scheduling tools and reporting systems
Valid UK driver's license - 7.5 tonne required

Job Responsibility

Lead, supervise, and mentor a team of service technicians, providing guidance, training, and performance feedback
Visiting scheduled customer sites to service, clean and quality-check our machines to keep them running smoothly
Coordinate and schedule service assignments, ensuring timely and efficient service completions
Maintain a strong focus on safety, adhering to company policies, industry regulations, and best practices
Foster a culture of exceptional customer service, addressing client needs, and resolving any issues or concerns
Monitor and track team performance metrics, implementing strategies to optimise productivity and efficiency
Collaborate with internal departments to streamline processes and enhance service delivery
Conduct regular safety meetings, training sessions, and toolbox talks to promote a safety-first culture
Prepare reports on service activities, including safety incidents, and customer satisfaction

What we offer

Monday to Friday – No Weekends
25 days holiday + 8 Bank Holidays off
5% contributory pension and life assurance (3x salary)
Private healthcare from day one
Enhanced maternity, paternity and sick pay
24/7 Employee Assistance Programme with confidential support
Wellbeing-focused discounts, including Virgin Active gym membership, Gymflex, Tastecard, and major retailer cashback
Cycle to Work scheme
Employee recognition and referral rewards scheme
Training and development opportunities to support your career progression

Fulltime

Service Team Leader

Are you a great people leader with a passion for delivering a high-level service...

Location

United Kingdom , Derby

Salary:

30000.00 - 32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous management experience in a service led industry
Excellent leadership skills, with the ability to inspire, motivate, and develop a high-performing team
Strong problem-solving abilities and the capacity to make sound decisions under pressure
Exceptional organisational and time management skills to handle multiple projects simultaneously
Effective communication skills to interact with customers, team members, and stakeholders
Proficiency in using relevant software, such as scheduling tools and reporting systems
Valid UK driver's license - 7.5 tonne required

Job Responsibility

Lead, supervise, and mentor a team of service technicians, providing guidance, training, and performance feedback
Visiting scheduled customer sites to service, clean and quality-check our machines to keep them running smoothly
Coordinate and schedule service assignments, ensuring timely and efficient service completions
Maintain a strong focus on safety, adhering to company policies, industry regulations, and best practices
Foster a culture of exceptional customer service, addressing client needs, and resolving any issues or concerns
Monitor and track team performance metrics, implementing strategies to optimise productivity and efficiency
Collaborate with internal departments to streamline processes and enhance service delivery
Conduct regular safety meetings, training sessions, and toolbox talks to promote a safety-first culture
Prepare reports on service activities, including safety incidents, and customer satisfaction

What we offer

Monday to Friday – No Weekends
25 days holiday + 8 Bank Holidays off
5% contributory pension and life assurance (3x salary)
Private healthcare from day one
Enhanced maternity, paternity and sick pay
24/7 Employee Assistance Programme with confidential support
Wellbeing-focused discounts, including Virgin Active gym membership, Gymflex, Tastecard, and major retailer cashback
Cycle to Work scheme
Employee recognition and referral rewards scheme
Training and development opportunities to support your career progression

Fulltime

Service Team Leader

Are you a great people leader with a passion for delivering a high-level service...

Location

United Kingdom , Stirling

Salary:

30000.00 - 32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous management experience in a service led industry
Excellent leadership skills, with the ability to inspire, motivate, and develop a high-performing team
Strong problem-solving abilities and the capacity to make sound decisions under pressure
Exceptional organisational and time management skills to handle multiple projects simultaneously
Effective communication skills to interact with customers, team members, and stakeholders
Proficiency in using relevant software, such as scheduling tools and reporting systems
Valid UK driver's license - 7.5 tonne required

Job Responsibility

Lead, supervise, and mentor a team of service technicians, providing guidance, training, and performance feedback
Visiting scheduled customer sites to service, clean and quality-check our machines to keep them running smoothly
Coordinate and schedule service assignments, ensuring timely and efficient service completions
Maintain a strong focus on safety, adhering to company policies, industry regulations, and best practices
Foster a culture of exceptional customer service, addressing client needs, and resolving any issues or concerns
Monitor and track team performance metrics, implementing strategies to optimise productivity and efficiency
Collaborate with internal departments to streamline processes and enhance service delivery
Conduct regular safety meetings, training sessions, and toolbox talks to promote a safety-first culture
Prepare reports on service activities, including safety incidents, and customer satisfaction

What we offer

£30,000 - £32,000 per annum plus bonuses
Monday to Friday – No Weekends
25 days holiday + 8 Bank Holidays off
5% contributory pension and life assurance (3x salary)
Private healthcare from day one
Enhanced maternity, paternity and sick pay
24/7 Employee Assistance Programme with confidential support
Wellbeing-focused discounts, including Virgin Active gym membership, Gymflex, Tastecard, and major retailer cashback
Cycle to Work scheme
Employee recognition and referral rewards scheme

Fulltime

New

Customer Service Team Leader – Construction

Campbell Property Group (CPG), one of Australia’s leading residential constructi...

Location

Australia , Norwest

Salary:

Not provided

DOMAINE HOMES

Expiration Date

Until further notice

Requirements

Proven experience as a hands-on customer service leader within the construction industry
Proven experience leading teams in high-volume customer centric environment
Demonstrated experience managing escalations and service recovery
Strong understanding of construction processes and customer touchpoints from contract to handover
Familiarity with HIA contracts, variations, DA/CDC processes, and document control
Proficient in CRM/project platforms such as ClickHome (or equivalent)
Empathetic and composed, with a strong sense of professionalism under pressure
People-focused and inspiring, with the ability to build trust and develop high-performing teams
Organised and detail-oriented, maintaining high standards of documentation and workflow
Collaborative and solutions-focused, fostering strong relationships across departments

Job Responsibility

Lead and coach a team of 6 CSCs across pre-construction and construction, setting clear expectations and career development plans
Conduct regular 1:1s, team meetings, and formal performance reviews
Drive a culture of accountability, ownership, and service excellence
Support onboarding, training, and continuous professional development of team members
Monitor customer satisfaction scores and proactively identify service improvement opportunities and team efficiencies
Act as the first point of contact for complex or escalated customer concerns
Monitor ClickHome workflows and milestone tracking to ensure accurate file progression
Maintain oversight of all customer touchpoints and communication triggers
Ensure all documentation is completed accurately and on time eliminating bottlenecks that impact progression or communication
Collaborate effectively with Drafting, Estimating, Permits, Site Supervisors, and other stakeholders

What we offer

Secure undercover parking
A welcome gift when you start – to make you feel at home
Competitive pay and flexible work options
A focus on your health and wellbeing – with multiple gym and health insurance discounts
Great retail deals – including travel, groceries, and more
Big savings on home builds, trades, suppliers and utilities
Ongoing learning through the CPG Academy, with mentoring and unlimited training
Opportunities to give back through our charity partners
Generous leave – including parental, volunteer, reservist and emergency services leave
Free wellbeing support for you and your family, including EAP and health coaching

Fulltime

New

Client Service Team Leader with Dutch

Location

Poland , Warszawa

Salary:

Not provided

Randstad

Expiration Date

August 31, 2026

Requirements

solid experience in a customer service environment with a proven track record of managing big teams
fluency in Dutch (min. C1) and English (min. B2) for seamless communication in an international team
strong coaching, communication, and people-development skills
experience working with KPIs, quality frameworks, and operational metrics
a strong problem-solving mindset and the ability to stay calm under press

Job Responsibility

managing a team of 15+ Client Services Specialists across phone, email, and case-handling channels
conducting regular 1:1s, coaching sessions, and supporting individual career growth
monitoring performance KPIs (SL, quality scores, productivity) and providing actionable feedback
supporting onboarding and training of new team members
coordinating daily operations with WFM and handling complex customer escalations
analyzing trends to recommend improvements to workflows and customer communication
contributing to cross-functional projects that enhance service delivery

What we offer

Employment contract (full time position)
Possibility of hybrid work (after onboarding 3 day from office, 2 days from home)
Annual bonus (based on performance)
Private medical package
Co-funding for sports or cultural cards
Co-funding for group life insurance
PPK pension plans

Fulltime

New

Customer Service Team Leader

We are seeking an experienced Customer Service Team Leader (10 month fixed term ...

Location

Australia , Old Toongabbie

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Relevant tertiary qualification or equivalent proven experience
3-5 years of experience in customer service, ideally within healthcare/pharmaceuticals or medical devices
Proven leadership and team management skills
Strong ability to build trusted relationships with customers and stakeholders
Proficiency with CRM and ERP systems (e.g., JDE, SAP)
Prior working knowledge of pharmaceuticals or medical devices is highly desirable
Experience in service center platforms and metrics (e.g., Genesys, Five9, RingCentral, Avaya, etc.)
Experience in Project management and Lean processing methodology
Strong attention to detail and adaptability to new systems and processes
Ability to thrive in a fast-paced environment and prioritise competing demands

Job Responsibility

Manage daily operations and lead a team of customer service representatives to reach service quality and customer happiness objectives
Conduct regular performance reviews, provide mentoring and feedback, and foster a culture of accountability and continuous improvement
Handle and resolve advanced or complex customer complaints promptly and professionally
Assess workload and adjust prioritisation to meet service level targets
Identify and implement initiatives to improve efficiency, service quality, and customer experience
Monitor key performance indicators (e.g., schedule adherence, service levels) and provide regular reports and insights to management
Assist in developing and managing departmental budgets, ensuring accurate tracking of expenses
Partner with cross-functional teams to align customer service strategies with broader business objectives

Fulltime

New

Customer Service Team Leader

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Australia , Old Toongabbie

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Relevant tertiary qualification or equivalent proven experience
3-5 years of experience in customer service, ideally within healthcare/pharmaceuticals or medical devices
Proven leadership and team management skills
Strong ability to build trusted relationships with customers and stakeholders
Proficiency with CRM and ERP systems (e.g., JDE, SAP)
Prior working knowledge of pharmaceuticals or medical devices is highly desirable
Experience in service center platforms and metrics (e.g., Genesys, Five9, RingCentral, Avaya, etc.)
Experience in Project management and Lean processing methodology
Strong attention to detail and adaptability to new systems and processes
Ability to thrive in a fast-paced environment and prioritise competing demands

Job Responsibility

Manage daily operations and lead a team of customer service representatives to reach service quality and customer happiness objectives
Conduct regular performance reviews, provide mentoring and feedback, and foster a culture of accountability and continuous improvement
Handle and resolve advanced or complex customer complaints promptly and professionally
Assess workload and adjust prioritisation to meet service level targets
Identify and implement initiatives to improve efficiency, service quality, and customer experience
Monitor key performance indicators (e.g., schedule adherence, service levels) and provide regular reports and insights to management
Assist in developing and managing departmental budgets, ensuring accurate tracking of expenses
Partner with cross-functional teams to align customer service strategies with broader business objectives

Fulltime

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