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Service Team Lead I

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Uber

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Location:
Taiwan , Taipei City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Uber Taiwan is looking for detail-oriented Team Lead to join our Payment Compliance team. The team is a part of our Uber Taiwan Payments processing and provides support to allow Uber to adhere to Anti Money Laundering/Counter Financing Terrorism (AML/CFT) regulations for all partners in Taiwan. In this role, you will perform reviews on the TM and SS processes on Uber’s partners to verify their identity and payment profiles.

Job Responsibility:

  • Manage team performance and drive results
  • Lead, coach, mentor, and motivate employees
  • Partner with Recruiting team on hiring
  • Functional knowledge of area leading and act as a subject matter expert
  • Spend percentage of time process work in functional area
  • Address and resolve escalations
  • Maintain stakeholder relationships
  • Drive accountability on policies and other guidelines
  • Support project work and improvements on processes
  • Oversee AML audits or investigations and make recommendations to relevant clients
  • Manage data and root cause analysis, recommending corrective and preventive measures
  • Present trends, insights, defects, and improvements to business leaders at an audit level or in calibration meetings

Requirements:

  • Experience in banking, Finance, E-comm, Marketplace AML/KYC
  • At least 1 year of people management experience
  • Basic project management skills
  • Proficiency in Google Suite
  • Communication, punctual, problem-solving, coaching & development, empathy, operational excellence, stakeholder management

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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