Service Team Lead I Job at Uber (Taipei City)

Service Team Lead - 310T Mechanic

With the continued growth in the industry, Scotlynn is currently hiring a Servic...

Location

Canada , Vittoria

Salary:

65000.00 - 100000.00 CAD / Year

Scotlynn Sweetpac Growers Inc.

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience as a 310T licensed technician
Leadership, time management and organizational skills
Experience with Microsoft suite of products
Strong communication skills
Intermediate level of Excel skills
Service compliance with MTO regulations

Job Responsibility

Executing & supervising the service of the Scotlynn fleet of trucks & trailers
Review maintenance schedule and work orders
Diagnostic, service and preventative maintenance of storage and equipment/machinery
Test and adjust repaired systems to performance specifications
Provide clear communication and excellent customer service skills to drivers and customers in a team environment
Leading a team of dedicated mechanics
Communicating with drivers and shop administration
Organizing the team while upholding safety standards

What we offer

Competitive Benefits Plan and Employee and Family Assistance Plan
Corporate chef providing healthy meal options
Opportunities to strengthen local communities through “Community Volunteer Program” initiatives
Rewarding, collaborative and lively workplace culture
Paid Time Off

Fulltime

Senior Team Lead, Service Delivery Management

The Senior Team Lead in Service Delivery Management at NTT DATA is a pivotal rol...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field
ITIL Certification, such as ITIL Foundation or higher-level certifications
Project Management Professional (PMP) certification desirable
Client Relationship Management certification desirable
Solid demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider
Solid experience in delivering IT services, managing IT projects, and understanding the IT service lifecycle
Solid experience in managing client relationships, understanding client needs, and ensuring client satisfaction
Moderate level of experience managing and leading a service delivery team and / or related function
Seasoned managed abilities
Ability to establish strong relationships with internal stakeholders and external clients

Job Responsibility

Leads and coaches a team of one or more Service Delivery Specialists
Provides support and guidance to the team
Provides subject matter expertise to the team
Collaborates with internal leadership / stakeholders to set the strategy and direction for the team of Service Delivery Specialists
Fulfils key role and responsibilities of that of a Service Delivery Specialist – depending on regional and / or country requirements
Monitors client satisfaction and identifies service improvement plans to address with immediate service delivery team
Establishes relationships with the relevant teams within the organization whom the Service Delivery Specialists interact with on daily basis
Ensures the team of Service Delivery Specialists have the required tools and resources to successfully service the client needs and requirements
Manages and coordinate the service delivery budget, compile reports and service delivery metrics
Observes the external market by analyzing service delivery management trends and recommend improvements to existing procedures, strategies and policies

Fulltime

Team Lead, Service Delivery

Your potential has a place here with TTEC’s award-winning employment experience....

Location

Philippines , Lipa City

Salary:

Not provided

TTEC

Expiration Date

Until further notice

Requirements

Associate degree, technical school, or equivalent work experience
Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action
Engage and support your team while focusing on the overall team performance in a dynamic environment
Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members
Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook
Comfortable with computer systems

Job Responsibility

Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks
Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks
Troubleshoot technology issues and support outage processes
Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy

What we offer

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Paid time off (PTO) and wellness and healthcare benefits
A great compensation package and performance bonus opportunities
Tuition reimbursement

Service Desk Team Lead

We're partnered with a growing managed service provider looking to appoint a Ser...

Location

United Kingdom , Horsham

Salary:

35000.00 - 40000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Experience in a Service Desk Team Leader, Senior Engineer, or similar role within an MSP environment
Strong leadership skills with the ability to motivate, mentor, and develop a team
Excellent organisational skills and ability to manage competing priorities
Confident communicator, able to handle challenging situations and build client trust
Solid technical background across Microsoft technologies and infrastructure
Good understanding of service management principles, SLAs, and best practice
A proactive mindset with a focus on continuous improvement

Job Responsibility

Oversee daily service desk operations, ensuring tickets are effectively assigned, progressed, and resolved
Act as the first point of technical escalation for complex issues
Monitor team workloads, ticket quality, and SLA performance, intervening where needed
Support, coach, and develop engineers through regular feedback, reviews, and training plans
Identify service trends, recurring issues, and areas for improvement
Ensure high standards across documentation, processes, and service delivery
Collaborate with internal teams to manage workloads and maintain service levels
Contribute to process improvements, monitoring policies, and proactive service initiatives
Handle client escalations and maintain strong stakeholder relationships

What we offer

Great benefits and cracking progression
Opportunity to have a real impact on service delivery and team development
A collaborative environment with a strong focus on quality and improvement
Ongoing training and development opportunities
A role that combines leadership with technical involvement

Fulltime

Client Service Associate, Team Lead

The CSA, Team Lead at Aprio plays a pivotal role in driving client service excel...

Location

United States , Overland Park

Salary:

Not provided

Aprio

Expiration Date

Until further notice

Requirements

Five+ years of directly related industry experience
experience in financial planning and/or the securities industry
Demonstrated leadership and team development skills, with mentorship experience
Proven ability to manage change, drive process improvements, and implement best practices
Proficiency in Microsoft Office is required
experience with any CRM, portfolio management, and document management software is a plus
Numerical accuracy, exceptional attention to detail and time management
Strong ethics and integrity, with a commitment to maintaining client confidentiality
College Degree (preferred)
Strong problem-solving abilities, especially in high-pressure or complex client situations

Job Responsibility

Work with the Director of Client Service to help lead, mentor, and develop client service associates, promoting a culture of excellence, collaboration, and continuous improvement
Work with the Director of Client Service to help design and implement client service strategies, workflows, and best practices to enhance the overall client experience
Act as an escalation point for complex client issues, providing timely and effective resolutions while maintaining a high level of client satisfaction
Work with the Director of Client Service to help ensure all client service activities adhere to industry regulations and firm policies, working closely with compliance teams to mitigate any risks
Develop and maintain strong relationships with clients, advisors, and other team members across the firm
Full awareness of assigned client base — who they are, any special needs they might have, ongoing tasks for each client relationship, etc
Coordinate directly with clients regarding different types of requests, such as money movement requests, account balances, re-ordering of checks, charitable giving confirmations, etc
Communicate effectively with advisors and internal teams regarding open tasks, client needs, etc., in order to ensure we are meeting clients’ expectations and delivering exceptional service
Regularly interface with clients as an extension of the advisory teams
Serve as the subject matter expert on client account activity. Monitor for issues and escalate accordingly

What we offer

Medical, Dental, and Vision Insurance on the first day of employment
Flexible Spending Account and Dependent Care Account
401k with Profit Sharing
9+ holidays and discretionary time off structure
Parental Leave – coverage for both primary and secondary caregivers
Tuition Assistance Program and CPA support program with cash incentive upon completion
Discretionary incentive compensation based on firm, group and individual performance
Incentive compensation related to origination of new client sales
Top rated wellness program
Flexible working environment including remote and hybrid options

Fulltime

Service Relationship Team Lead

The Service Relationship Team Lead role involves providing leadership and guidan...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-7 years of Customer service & relationship management experience
Basic knowledge of bank products such as deposit accounts, credit cards, time deposits, preferred
Effective written and verbal communication skills
Influencing and relationship management skills
Quick learner, self-starter, and should be able to take initiatives
Good team player and should be able to work well with cross functional teams
Ability to lead teams
Matured personality with a high-level of initiative, self-driven, good time management and work integrity

Job Responsibility

Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs
Responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function
Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services
Ensure coverage of all the relationships through customer engagements
Compliance, Risk & Controls
Ensure coverage of all relationships through customer engagements, follow the engagement model prescribed by the bank for periodic interaction with the customers (includes client on boarding, relationship management etc.)
Identify opportunities for process/service improvements and volunteer in process improvement initiatives to help Business achieve its objective in Building Customer Satisfaction and Loyalty as well as operating efficiency
Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc.
Continue to ensure that Compliance & Regulatory risks are adequately addressed and that the Business unit is in Audit ready state at all points of time
Accelerate delivery of service through Analytical thinking and Automation with focus on process simplification & Accuracy

Fulltime

Service Relationship Team Lead

Service Relationship Team Lead position at Citi providing full leadership and di...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-7 years of Customer service & relationship management experience
Basic knowledge of bank products such as deposit accounts, credit cards, time deposits
Effective written and verbal communication skills
Influencing and relationship management skills
Quick learner, self-starter, and should be able to take initiatives
Good team player and should be able to work well with cross functional teams
Ability to lead teams
Matured personality with a high-level of initiative, self-driven, good time management and work integrity

Job Responsibility

Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs
Responsible for executing day to day customer service activities, while ensuring adherence to Citi's policies and guidelines
Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services
Ensure coverage of all the relationships through customer engagements
Compliance, Risk & Controls
Identify opportunities for process/service improvements and volunteer in process improvement initiatives
Ensure that KYC/AML and other compliance norms are strictly adhered to
Drive Bank's digitization strategy by actively preparing clients to be digitally equipped
Appropriately assess risk when business decisions are made

Fulltime

Customer Service Support Team Lead

As a Customer Service Support Team Lead, you will supervise activities and perso...

Location

Spain , Barcelona

Salary:

Not provided

OVYA Production

Expiration Date

Until further notice

Requirements

University degree (Bachelor’s) or equivalent
3 to 5 years of customer service experience in a manufacturing environment
Previous supervisory experience, preferably in a fast-paced team environment
Excellent command of both oral and written local language and English
Knowledge of an additional language is considered an advantage
Strong attention to detail and accuracy
Ability to work under pressure with an enthusiastic attitude

Job Responsibility

Supervise activities and personnel of the Customer Service Support Department
Monitor all aspects of the Customer Service Support Department’s performance
Approve working hours, monitor employee attendance, and provide adequate departmental coverage
Train new employees and coordinate cross-training
Develop and update Customer Service Support training programs
Review, update and revise departmental procedures
Complete and conduct yearly Employee Performance Reviews
Conduct initial interviews with potential employees
Motivate staff to extract a high level of productivity
Coordinate and monitor SAP process returns, credits and debits in SAP

What we offer

50% Hybrid Work Model
Ticket Restaurant
Flexible Retribution: Kindergarten & transport benefits
30 Labor Days of Holidays
Language Lessons
Medical Insurance: 60% company-subsidized
Open and Modern Office Environment

Fulltime

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Service Team Lead I

Job Description

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