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Service Team Analyst II - Global Fix Experience

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Uber

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Location:
Poland , Krakow

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Within Uber, the Global Fix Experience (GFX) team operates at the convergence of two organizations — support and engineering — to serve three key functions: Identifying system issues by monitoring signals; Analyzing bugs reported by customer-facing teams; Coordinating incident response protocols during outages.

Job Responsibility:

  • Respond to bugs or outages quickly by analysing system issues and documenting Jira tickets
  • Triage system issues, raise bugs and outages to Engineering or third-party vendors as needed
  • Deep-dive to identify root causes, reproduce and validate issues using investigative tools
  • Log recurring bugs, analyze data to identify patterns, generate reports, provide insights, and update documentation
  • Build domain expertise in Uber tools, apps, products, and business verticals
  • Suggest initiatives to streamline processes and operations via continuous improvements

Requirements:

  • Critical thinking, attention to detail, and problem-solving
  • Organizational skills, proactive mindset with a sense of ownership
  • Can-do attitude with a willingness to learn all along the way
  • Fluent in English with excellent written and verbal communication
  • Jira and Google Suite proficiency, good knowledge of IT systems
  • Good Stakeholder Management, Teamwork, and Cooperation
  • Schedule flexibility to work early, late, or weekend shifts

Nice to have:

  • 1y experience in the current role
  • Bug identification, triaging, bug reproduction, debugging, and outage identification, IT incident management
  • Software/Application tech issues investigation, problem identification, reporting observations to the tech team, and getting them fixed
  • Data analytics/science experience with insights, and intermediate Structured Query Language (SQL) and coding experience
  • Uber Operations experience specializing in heavy investigations, end-to-end support to customer concern resolution, and heavy mastery of the Uber domain, app, and tools
  • Customer Support in an IT/tech company

Additional Information:

Job Posted:
February 13, 2026

Work Type:
On-site work
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